R & R Contractors/Infinite Cont

June 24, 2015Dear [redacted],Thank you for your letter dated Tuesday, June 2, 2015. This is the first notice I have received on this matter since Mr. K[redacted] is no longer with BAS and hasn't been for at least 5 years. Yes, by all means reopen the complaint #[redacted].I do remember [redacted]...

[redacted] and his order placed on 02/25/2015 but it was placed under the name of [redacted] not [redacted].We just implemented a new shipping system called "[redacted]" and it is possible that the order placed was hung up in our system. [redacted] called and was undecided whether or not he wanted the order cancelled and upon several conversations with Ms. E[redacted] he finally decided to cancel his order. It was my decision to; on good faith, send him his order anyway at no cost for product or shipping.[redacted] sent our company a donation of $25.00 so that we could improve our Customer Service Dept. and I was very gracious thanking him for his kind and generous donation.If you should need to contact me anymore, I am at 301.234-0021 (Mon., Wed., and Fridays). m at our DC office on Tuesday and Thursday at [redacted]Kind regards,Diane BCustomer Service Rep