R & R Collection Service, Inc.

monday   nov 16 2015      agency has requested  the items be deleted from the consumner credit file,  file should be updated in 72 hours,  respectfully,   [redacted]

Tell us why here. when an account is paid infull  to our agency, it is reported to the credit bureau, as a paid  collection item.  reporting  period  is seven years form the delinquent date of the creditor. the account is deleted by the credit bureau   when the...

seven year statue expires. our records reflect that the items  on this consumner report are showing as paid.  on   march 9 2016  telephone conversation with mr  [redacted]   he advised an employee of this agency  the accounts are showing as paid   on his  report,  his question was when would the accounts be deleted from his credit report.  there will be no further comment  from our agency  on this matter,   mr  [redacted]  can contact us by phone if he has any further questions. 
respectfully,  
[redacted]/  R&R COLLECTION SERV,INC     [redacted]

Review: This company will not honor my cease all contact request.

I have paid the medical collections directly to the hospital, informed the third party collection company and requested they not contact me again in relation to these medical bills. As of July**, 2013 R and R has ignored my requests.Desired Settlement: Acknowledge that you will stop contacting me.

Business

Response:

WE have marked the files in question for no contact

R&R Collection Service Inc

Consumer

Response:

They're being dishonest. They never sent a bill prior to their reporting.

Ftc violation all day long .

Regards,

Business

Response:

JULY 17 2013 WE HAVE MARKED THE FILES IN QUESTION FOR NO CONTACT:

Consumer

Response:

Review: [redacted]

Date Sent: 8/1/2013 [redacted]

They're being dishonest. They never sent a bill prior to their reporting.

Ftc violation all day long .

Regards,

Review: THIS IS THE SECOND TIME THIS HAS HAPPENED WITH ANOTHER MEDICAL BILL ACCOUNT AND MY HUSBAND HAS RESOLVED THIS ISSUE. THE LADY IN THE OFFICE WHO COLLECTS THE PAYMENTS NAME IS [redacted]. I RECEIVED A LETTER STATING THAT I OWED A MEDICAL BILL, SO I CALLED AND [redacted] ANSWERED THE PHONE. I MADE PAYMENT ARRANGEMENTS WITH HER AND SHE TOLD ME ONCE AGAIN SHE WOULD CALL ME ON THOSE DATES TO COLLECT PAYMENT. I ASKED HER TWICE AGAIN AND SHE SAID NO WORRIES I WILL CALL YOU. I TOLD HER I DO NOT WANT THIS GOING ON MY CREDIT REPORT AS I AM TRYING TO REPAIR IT. THE PROBLEM IS THEY DO NOT SEND OUT PAYMENT REMINDERS. ANYWAY, I TOOK HER WORD ON IT AND ENDED UP MISSING A PAYMENT BECAUSE SHE DID NOT CALL TO COLLECT THE PAYMENT. BECAUSE OF THE LATE PAYMENT, MY BILL WENT STRAIGHT TO THE CREDIT REPORTING AGENCY. I CALLED HER AND SHE SAID IM SORRY I WILL DO MY BEST TO GIVE YOU A CALL. I ASKED HER IF SHE COULD REMOVE THE BILL FROM THE CREDIT REPORT AND SHE SAID, "NO." SO, I ASKED HER IF I MAKE THE PAYMENT TWO WEEKS EARLY WILL IT BE LATE AND SHE SAID NO. THE PEOPLE IN THE OFFICE WILL GIVE YOU A VERBAL AGREEMENT AND NOT ABIDE BY IT. IT IS POOR CUSTOMER SERVICE AND IF I TOLD SOMEONE THAT I WILL CALL AND THEY MISSED A PAYMENT. I WOULD APOLOGIZE TO THAT CUSTOMER AND MAKE SURE I MADE THAT CALL SO IT DOES NOT AFFECT THEIR CREDIT. I NEVER ASKED HER TO CALL ME, SHE TOLD ME SHE WOULD CALL ME TO REMIND AND COLLECT PAYMENT.Desired Settlement: I WOULD LIKE FOR THE COMPANY TO TAKE THE BILL OFF THE CREDIT REPORT, SO THAT I CAN CONTINUE TO MAKE PAYMENTS. I FEEL SHE FAILED TO KEEP HER VERBAL AGREEMENT AND HAS COST MY SCORE TO DROP TREMENDOUSLY. I AM EXTREMELY UPSET WITH HOW THIS COMPANY HANDLES CUSTOMER PAYMENTS. I FEEL THEIR COLLECTION METHODS IS UNJUST AND DECEITFUL.

Business

Response:

THURSDAY

OCT 31 2013

THE CLIENT HAS REQUESTED THE

ACCOUNT BE CANCELED AND RETURNED TO THEM

AND THE

ITEM BE DELETED FROM THE CREDIT BUREAU REPORT ,

THIS

WAS DONE WEDNESDAY OCT 30 2013.