R. Holman Tree Service

The company has contacted *** and spoke to *** *** to resolve this dispute Unfortunately our company did not have record of her call in September or October We spoke to our employee and reviewed our internal processes to better train and make improvements to our customer
responsiveness in these matters We have issued a check to *** this week for the full amount to be refunded to them that were disputed This event helped us focus on a internal control that needed to be improved in order to prevent this type of customer issue in the future We thank *** for bringing this to our attention.

The company has contacted [redacted] and spoke to [redacted] to resolve this dispute.  Unfortunately our company did not have record of her call in September or October.  We spoke to our employee and reviewed our internal processes to better train and make improvements to our customer...

responsiveness in these matters.  We have issued a check to [redacted] this week for the full amount to be refunded to them that were disputed.  This event helped us focus on a internal control that needed to be improved in order to prevent this type of customer issue in the future.  We thank [redacted] for bringing this to our attention.