R. Gant, L.L.C.

I'm very sorry you had to go to such extreme measures to get your issues with us resolved I do know we had provided a strong/reliable service for you for over years I hate to admit that this is the first time I have read this email During this time frame I was dealing with my father who was ill at the time & small children At the same time we had both of our large trucks go in for major repairs at the same time that took about a month to get taken care of Being a small/family ran business we did not have enough employees on hand to take care of all of our clients the way that they should be and the way we expect This is no excuse for the poor service you experienced Please except our apologies.I have placed check # [redacted] in the amount of [redacted] in the mailbox today You should receive this check by the end of this week.Thank you for your many years of loyalty to our company We greatly appreciated your business and are truly sorry for the way our business together had to end.Sincerely, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Sandridge Disposal Service regarding complaint ID
***
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Thank you for your email. Sandridge Disposal has never contacted me about any of my concerns. They do not pick up the phone or answer emails, and it appears that they are doing the same to you. I guess I’m on my own, then? Don’t know how to resolve the issue if they won’t
respond to anything

I'm very sorry you had to go to such extreme measures to get your issues with us resolved.  I do know we had provided a strong/reliable service for you for over 17 years.  I hate to admit that this is the first time I have read this email.  During this time frame I was dealing...

with my father who was ill at the time & 2 small children.  At the same time we had both of our large trucks go in for major repairs at the same time that took about a month to get taken care of.  Being a small/family ran business we did not have enough employees on hand to take care of all of our clients the way that they should be and the way we expect.  This is no excuse for the poor service you experienced.  Please except our apologies.I have placed check #[redacted] in the amount of [redacted] in the mailbox today.  You should receive this check by the end of this week.Thank you for your many years of loyalty to our company.  We greatly appreciated your business and are truly sorry for the way our business together had to end.Sincerely,[redacted]