Initial Business Response /* (1000, 5, 2016/01/28) */
Seasonal tire changeovers are not a part of the Canadian Tire warrantyCanadian Tire Associate Stores in the Edmonton area offered this service at no charge at their discretionIn customers were given a month notice that this service
would be no longer freeAll other Canadian Tire warranties such as free puncture repairs, road hazard and free front to back tire rotations are still in effect
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the time of purchase, seasonal tire change for the life of the tires was represented as part of the deal of buying tires - for the life of the tires, not as something that could be retracted whenever they wanted
***
Initial Business Response /* (1000, 5, 2016/01/28) */
Seasonal tire changeovers are not a part of the Canadian Tire warrantyCanadian Tire Associate Stores in the Edmonton area offered this service at no charge at their discretionIn customers were given a month notice that this service
would be no longer freeAll other Canadian Tire warranties such as free puncture repairs, road hazard and free front to back tire rotations are still in effect
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
At the time of purchase, seasonal tire change for the life of the tires was represented as part of the deal of buying tires - for the life of the tires, not as something that could be retracted whenever they wanted
***