R. C. Bigelow Inc.

Review: My donation to my Church's Annual family Day Memorial BBQ was 8 boxes of bigelow tea three boxes of green tea were quite bitter leaves even came out of several bags floating into pots thus becoming a great disappointment

Desired Settlement: refund

Business

Response:

Business Response /* (1000, 5, 2013/06/05) */

6/5/2013

We recently received a letter from the Revdex.com concerning your disappointment in the flavor, as well as the packaging of three boxes of our Green Tea.

We were sorry to hear of the problems you've experienced with our product.

Our Quality Improvement Team would like to obtain the coding information on the boxes to investigate further. The code is located on the bottom of the boxes, beneath the UPC code number. If you could please call us with that information, we would appreciate it . You can reach us at XXX-XXX-XXXX, between 9:00am and 5:00 pm Eastern Time.

Since we would like to honor our satisfaction guarantee, we are enclosing three free box coupons, to compensate you for the three boxes of Green Tea you were disappointed in.

We truly appreciate the opportunity to be able to investigate your experience further, and to ensure our teas meet the quality you've come to expect from Bigelow Tea.

Cordially,

Consumer Service Supervisor

XXXXXXXXXA

Enclosure:

3 Free Product Coupon (F)

My donation to my Church's Annual family Day Memorial BBQ was 8 boxes of bigelow tea three boxes of green tea were quite bitter leaves even came out of several bags floating into pots thus becoming a great disappointment