R and R Automotive

Review: I Had [redacted] come to my house and look at my husbands truck for an estimate on how much it would cost to have my husbands break lines repaired and to have an inspection sticker put on the truck. He told me looking at the truck im gonna say 1,000 dollars and that is an high estimate but it will be less than that but I just want to shoot high to be safe. I asked him twice if he is sure and can guarantee me that it won t be more than 1,000 dollars because my husband and I couldn't afford more than that at this time and he said he could. We sent up a payment plan of $500 down and $250 every two weeks when we got paid till bill was plaid off and we could take the truck home when the repair job was done and continue making payments. He came and towed the vehicle to his garage and I gave him $250 and that time and told him I would give him more when we cot paid. I gave him another $250 and the truck is done and he refused to let me take the truck home now until the truck is completely paid for. the bill is #[redacted] - 500.00. He totally lied about the price and never called to let us know the price was gonna be more and now is not sticking to his verbal aggreement of the payment arrangement.What can we do to fix this situation and hold him accountable to his verbal agreement.Desired Settlement: Have him let us take the truck home and stick to his verbal agreement of the payment arrangement he made with us.

Business

Response:

This is regards to complaint # [redacted]. I am sorry that I have not

responded before this. I never received the first letter. I told

her the bill might be $1,000, maybe more and if she really wanted it

done I needed $500.00 up front to start. She said that wouldn't be a

problem because her income tax would be here soon. I towed the truck

to my shop in March. She never paid anything until I started working

on the truck in April. I started in on the truck as she promised to

pay in a week or so. April 21 she paid only $250.00, not the

original $500.00 that was agreed on. It didn't take two weeks to fix

her truck and it was all normal stuff for brakes. The truck had sat

for two years. By the time the truck was done, if she had made the

regular payments the bill would have been close to being paid in

full. I kept trying to talk to her in the store that she works at

about the truck and the payment. She said that her whole family

moved in with her and no one was working but her. After the truck

was done, she tried to get a windshield put in by the glass company

and charge it to me. The glass company wouldn't do it until she paid

them in full. I smelled a rat, she had not upheld her agreement. I

realized that she would never make good on her word. It took her two

payments to make the down payment of $500. I made a mistake and only

charged her credit card $2.50 and not $250.00. I told her the next

day and she said,"Oh well." She made me wait until the 14th of May

to pay the rest of the $250.00 payment. I made the mistake on May

9th. That is when she realized I wouldn't put an inspection sticker

on the vehicle and she got mad. The truck and the whole story has

been going on since early winter and she texted me for updates

constantly. She has only paid $650.00 on the bill and it has been

here since March. I see her every day at the store and she knew the

brakes were going to cost more. She also knew the truck needed a

windshield. I know I couldn't trust her to pay the rest of the bill

if the truck left the yard. I've only known her since last fall or

so.

Thank you for your time. If you have any other questions or concerns

please let us know.

Consumer

Response:

rking on the truck! He is a complete [redacted] and word of mouth travels fast. I'm tired of all his lies and his drama! He hasn't kept to his word at all I have paid more than 650 on this pill and have kept my word on making the payments every two weeks. And he is f lieing aniutbe windshield I del two my insurance company and [redacted] glass directly!! It had nothing to do with him or his business Ober than they had to go there to fix it! The truck didn't sit for two years at all that is complete [redacted]! And he never came into my work and gave me any updates on the truck at all you can even ask my coworkers as we'll they will tell you he has never come in the store to talk to me. He avoided me at all costs. He hasn't stuck to his agree ten and never told me it would cost more than 1000 if he has have gotten he truck don by him. It anti is a [redacted] it's him .he doesn't know how to stick to an agreement at all. H has no professionalism at all. I will never reccomend his business to anyone and neither will my friends or family either . Business is done by lieing and cheating their customers!

Business

Response:

This is in regards to complaint # [redacted]. I am attaching a copy of

her statement of payments. As you can see, she has only paid

$850.00. She has NOT kept her word on the payments. The last

payment she brought in was two different checks of $100.00 each, so

she was short $50.00. The payment on May 27, 2014 was only $150.00

not the $250.00, so she was short $100.00 on that payment. If she

had made the original downpayment of the $500.00 when the truck was

brought here in March, 2014 and made the payments of the $250.00

every two weeks she would have paid around $1750.00 not only $850.00.

If you have any questions please let me know.

Thank you.