Quizno's Classic Subs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ms. [redacted]Best Western's response was unsatisfactory. Their response offered no resolution. Only restating they already refunded two nights of our stay.During the first few days of our stay they offered to refund points used for two nights. Also, the manager would try to move us to another Best Western Hotel in San Diego. The manager called us letting us know of non Best Western hotels that had vacancies. This was of no help as the entire vacation was booked an paid with Best Western points.When the hotel was booked and later also speaking directly with the on location staff, I was assured I would have a beautiful view and a nice balcony to enjoy. That was their biggest selling point.After getting no relief from the onsite manager, I tried to call the Best Western 800 line for any help moving to another hotel. I was met with their agent that was condescending and passively laughed. This may be on a recorded line.We had two choices, listen to the loud construction noise daily, keep our door closed, not ever use the balcony due to strong smells and loud noise, and not have access to the harbor across the street, or cancel our entire vacation that we'd planned for some time using the points and return home.This vacation was taken for relief from stress due to serious medical issues. Their was no stress relief, only frustration.The stress of no balcony, no view, being awakened early by construction noise and at times the entire arcadia door shaking, along with the very frustrating and unhelpful attitude of the Best Western management is my reason to ask for Best Western to return all points used for this "vacation." I have extensive pictures and videos that shows the depth of the problem.Thank you,
Regards,
[redacted]