My name is Derrick O [redacted] and I am the owner of Dent MagicI received a complaint on Google from [redacted] regards to her rear tail lamps not working I called [redacted] within 2hrs of the complaint on 9/and discussed the issues that she was having I apologized for how she was handled by our manager Matt A [redacted] , and re-assured her that we would help get this problem handled [redacted] stated to me that day that she already had it fixed by the dealer and told me that she had an additional cost involved in the repair I told [redacted] that I was sorry to hear that and if she could, I wanted her to drop off or fax me a copy of her invoice from [redacted] *** and once I reviewed it, I would get a hold of her with a resolution As of today I have not received a call, email, or a fax showing me the detailed charges from [redacted] *** I am more than happy to help [redacted] if the repair is related to the collision We have also spoken with here insurance company and they stated that if the additional repairs were because of the accident they would take care of the charges Derrick O [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], I spoke Mr. O[redacted] he promised to to pay all state for the damages caused by dent magic. I submitted the [redacted] bill to my insurance.My insurance paid me for the damages caused by dent magic.
Regards,
[redacted]
My name is Derrick O[redacted] and I am the owner of Dent Magic. I received a complaint on Google from [redacted] regards to her rear tail lamps not working. I called [redacted] within 2hrs of the complaint on 9/18 and discussed the issues that she was having. I...
apologized for how she was handled by our manager Matt A[redacted], and re-assured her that we would help get this problem handled. [redacted] stated to me that day that she already had it fixed by the dealer and told me that she had an additional cost involved in the repair. I told [redacted] that I was sorry to hear that and if she could, I wanted her to drop off or fax me a copy of her invoice from [redacted] and once I reviewed it, I would get a hold of her with a resolution. As of today I have not received a call, email, or a fax showing me the detailed charges from [redacted]. I am more than happy to help [redacted] if the repair is related to the collision. We have also spoken with here insurance company and they stated that if the additional repairs were because of the accident they would take care of the charges. Derrick O[redacted]
My name is Derrick O [redacted] and I am the owner of Dent MagicI received a complaint on Google from [redacted] regards to her rear tail lamps not working I called [redacted] within 2hrs of the complaint on 9/and discussed the issues that she was having I apologized for how she was handled by our manager Matt A [redacted] , and re-assured her that we would help get this problem handled [redacted] stated to me that day that she already had it fixed by the dealer and told me that she had an additional cost involved in the repair I told [redacted] that I was sorry to hear that and if she could, I wanted her to drop off or fax me a copy of her invoice from [redacted] *** and once I reviewed it, I would get a hold of her with a resolution As of today I have not received a call, email, or a fax showing me the detailed charges from [redacted] *** I am more than happy to help [redacted] if the repair is related to the collision We have also spoken with here insurance company and they stated that if the additional repairs were because of the accident they would take care of the charges Derrick O [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], I spoke Mr. O[redacted] he promised to to pay all state for the damages caused by dent magic. I submitted the [redacted] bill to my insurance.My insurance paid me for the damages caused by dent magic.
Regards,
[redacted]
My name is Derrick O[redacted] and I am the owner of Dent Magic. I received a complaint on Google from [redacted] regards to her rear tail lamps not working. I called [redacted] within 2hrs of the complaint on 9/18 and discussed the issues that she was having. I...
apologized for how she was handled by our manager Matt A[redacted], and re-assured her that we would help get this problem handled. [redacted] stated to me that day that she already had it fixed by the dealer and told me that she had an additional cost involved in the repair. I told [redacted] that I was sorry to hear that and if she could, I wanted her to drop off or fax me a copy of her invoice from [redacted] and once I reviewed it, I would get a hold of her with a resolution. As of today I have not received a call, email, or a fax showing me the detailed charges from [redacted]. I am more than happy to help [redacted] if the repair is related to the collision. We have also spoken with here insurance company and they stated that if the additional repairs were because of the accident they would take care of the charges. Derrick O[redacted]