Quick Quack Car Wash

If you like your car and don't want it scratched all over and washed with dirty, stinky recycled water, do NOT come to this car wash, esp the one in Hurricane. I went through this wash and came out with scratches on both sides of my vehicle. The manager was slow to respond and denied that his wash could have done this. However the scratches on my vehicle were at the exact level of the brushes. Corporate customer service provide by Kimmie B. Was extremely unprofessional and she was rude. At this time I am being forced to dispute the charge for the wash with my credit card company. So in addition to scratches on my vehicle from their wash, they have never made any attempt to take responsibility for the damages and continued to charge my card. See attached pictures and video. The business owners review further solidifies the lack of responsibility for damages, as in other customers one star reviews. The damage was to both sides of the vehicle and was from this car wash. The video does Not lie, nor do the pictures. From the sounds of the video you do not maintain our wash, nor do you inform your customers that their vehicles are being washed with dirty, stinky recycled water. Furthermore, my insurance verified the circular scratches in addition to the white markings are consistent with your car wash and would have been impossible to duplicate in the exact same locations on both sides of the vehicle. A claim is in the process of being filed against your wash for damages to my vehicle. Video of wash on yelp review. Also see BBB complaints regarding multiple reviews and complaints of damages.

VEHICLE OWNERS BEWARE! Stopped in to get our car washed, asked if a regular wash would clean up everything and was told yes by employee. Went through wash, after exiting stepped out to see if vehicle was clean, it was not. Drove back through entrance, showed employee, they sent me back through. During the second wash, vehicle starts jerking around, figured antenna would be missing from the roof when I got out. Instead, the rear wiper cover was ripped off the vehicle. The wiper itself was pointing down on the painted surface of the vehicle, not the rear window glass where it should be. Move wiper back to correct position, turn it on and it no longer works. Pull back up and explain to employee in charge, filled out a Customer Incident Report, was told “Carla” manager would call the next day. Next day she provides number of local repair shop and explains process to get estimate, etc. Today she called and told me since the vehicle is more than five years old, they will not pay to repair the damage the car wash caused. This is a 2015 Cadillac with 36,000 miles, it is basically brand new, still has the new car smell. I am shocked at her/their stance on the matter, I debated the age of the vehicle verse the mileage and condition. She agrees the car wash damaged our vehicle but, says too bad, she discussed the situation with her “peers” and that is “their” final decision. Not sure how this is even legal? Quick Quack, please explain how vehicles up to five years old are repairable and others are not? With this attitude and policy, I would never take a vehicle to any Quick Quake “DAMAGE YOUR CAR” Wash. We are far from done with this!

Don't sign anything and check your bank records.

I waited online for 21 minutes for someone to answer. They couldn't/ didn't know how to help me. They wanted my license plate number so I pulled over, but wouldn't look my name up without my credit card. I don't know which card it was and am not giving them every card I have. Wouldn't get me a manager. Totally awful service. Every question I asked the answer was I don't know. It is impossible

Cassandra was quick, knowledgeable & friendly at the Expo site. She got me through the car wash line fast. Great customer service! The site has really improved from a month ago. Clean, vac machines all work, plus everyone smiled. Thanks, Chris

We went into Quick Quack Car Wash and we were impressed. Not only is there a carwash near us on hwy146 but the vacuums work great. SO clean car inside and out makes my husband happy. We did purchase the 29.99 package for as often as we'd like to wash our car and it saves after the 2nd carwash for the month. Molly

They did not tell me if I cancel before 45 days there is a $5 fee . When I called they said "well it was on the iPad in front of you " Well they should stated those thing beside .

Neither me or any of my family will be supporting your washes ever again .I even thought of going with a cheaper plan but was told that was not an option either!

I have been a member of Quick Quack carwash for a number of months. The last 2 months I have gone into Quick Quack and they told me I no longer have a membership. 3 times. Embarrassing! so I left. Then I find out they have been still charging me $34.99 a month. WTH?
So I call the 800 number, after 22 minutes of holding, the customer service lady tells me, sir I cant find where we charged you. As im looking at my statements last 2 months, they charged me $34.99. So she said she would send an email so I can send her copies for them to follow up.
THEY NEVER SENT ANYTHING TO ME. AND THEY STILL SAY I AM NOT A MEMBER!
PLEASE FOLKS LOOK THRU YOUR BANK RECORDS, I AM NOT THE ONLY ONE THAT HAD THIS PROBLEM FROM QUICK QUACK CAR WASH.
Now none will get back to me from Quick Quack
The only reason I gave one star was because I had to just to submit this

The customer, [redacted] came through our 614-Rocklin location on 5/30/This was the first time that he came through one of our Quick Quack washesAfter getting to work he thought that we had scratched his vehicle above his rear tires on the finder of the vehicle [redacted] asked him to meet at our location on 6/and he agreed [redacted] was able to see the vehicle and saw the vertical scratches on the vehicleShe then explained to him how our equipment worked, what it was made of and allowed him to walk inside the wash to show him how the equipment moves and [redacted] explained thoroughly how we could not cause the scratches in a vertical direction because our equipment moves horizontally [redacted] denied him of his incident and he asked to have it escalated because he said that she clearly didn’t have the authority to just approve it? Jon then requested to speak with me and make a decision to fix his truck without wasting more of his timeI contacted him on June at 4:45pm to schedule a time that I could meet with him to see the vehicle for myself and make a decisionHe was extremely rude and was demanding that I just pay to fix it and not waste any more of his time trying to schedule a meetingHe finally agreed that I should call or text him Monday morning and he would figure out a time to meet with himHe text me on Monday morning telling me to come to his work on his lunch to see itI informed him that I could not meet off site and I could schedule any time or day to meet him at any of our Quick Quack locationsHe then started to email me that he was not going to waste anymore of his time as asked for us to pay: For the broken wiper cowl, paint work/detail to the truck and refund his $cash for the upgradeI emailed him back and explained to him why I would not be paying for the wiper cowl or paint work, but offered to refund his moneyI placed the $in the mail on 6/and sent it to his request work address at: [redacted] then stated in his email on Monday, June 4th at 2:47pm that “A local company was able to buff out the scratches and decided not to charge me under the circumstances.”? Therefore, his truck and scratches have already been covered and resolved at no charges to him as he stated in his own email, attached to this document We have completed a thorough investigation on our part and still believe that these scratches were not at the fault of the car wash- [redacted]

I am rejecting this response because: I did email [redacted] on June at 2:47PM stating that a local company (not detailers) were able to help me buff out the preliminary scratches during work hours, and I emailed her in the hopes that it was resolvedAt the time I thought the scratches looked good in the sun, but was unable to tell how deep they were until later in the day when the sun went downI had professional detailer come out later that same day and estimate that my truck would need much more significant work done to the paint/clearcoat to restore itI did not forward this estimate to [redacted] right away as I have been trying to contact her superior at the corporate office to handle this in a timely manner.I believe her act of mailing me $is a way to settle this incident's damages, which I reject.?

The incident was reject by both the Store Leader, *** and the Regional, *** because the scratches on Mr*** vehicle were not caused by the car wash.The items in the car wash that touch that portion of Mr*** vehicle are called flex wrapsThese wraps are hydraulic powered items that spin at a speed of rotations per minute and are made of neoprene foamThe neoprene foam is a closed celled technology substance that is made of the same material as a wet suit which does not allow anything to be absorbed or stick to its material, so that we do not scratch or damage carsThese flex wraps as stated, rotate in a constant rotation and move horizontally along the vehicle from the front of the vehicle all the way to the back of the vehicleMr*** scratches were in a vertical pattern and limited to one section of the vehicleWe do not have any equipment that would have touched his vehicle that moves in a vertical patternMr*** was invited into the car wash to see all of the equipment and *** gave an on depth explanation of how our equipment and equipments patterns worked. His $was sent back to him out of customer service to return his money for the wash upgrade that he paid for, not as a way to settle an incident not caused by our wash.

The customer, *** *** came through our 614-Rocklin location on 5/30/This was the first time that he came through one of our Quick Quack washesAfter getting to work he thought that we had scratched his vehicle above his rear tires on the finder of the vehicle*** asked him to meet at our
location on 6/and he agreed*** was able to see the vehicle and saw the vertical scratches on the vehicleShe then explained to him how our equipment worked, what it was made of and allowed him to walk inside the wash to show him how the equipment moves and *** explained thoroughly how we could not cause the scratches in a vertical direction because our equipment moves horizontally*** denied him of his incident and he asked to have it escalated because he said that she clearly didn’t have the authority to just approve it Jon then requested to speak with me and make a decision to fix his truck without wasting more of his timeI contacted him on June at 4:45pm to schedule a time that I could meet with him to see the vehicle for myself and make a decisionHe was extremely rude and was demanding that I just pay to fix it and not waste any more of his time trying to schedule a meetingHe finally agreed that I should call or text him Monday morning and he would figure out a time to meet with himHe text me on Monday morning telling me to come to his work on his lunch to see itI informed him that I could not meet off site and I could schedule any time or day to meet him at any of our Quick Quack locationsHe then started to email me that he was not going to waste anymore of his time as asked for us to pay: For the broken wiper cowl, paint work/detail to the truck and refund his $cash for the upgradeI emailed him back and explained to him why I would not be paying for the wiper cowl or paint work, but offered to refund his moneyI placed the $in the mail on 6/and sent it to his request work address at: *** *** ***
*** ** *** *** then stated in his email on Monday, June 4th at 2:47pm that “A local company was able to buff out the scratches and decided not to charge me under the circumstances.” Therefore, his truck and scratches have already been covered and resolved at no charges to him as he stated in his own email, attached to this document We have completed a thorough investigation on our part and still believe that these scratches were not at the fault of the car wash-*** ***

I am rejecting this response because: I did email *** *** on June at 2:47PM stating that a local company (not detailers) were able to help me buff out the preliminary scratches during work hours, and I emailed her in the hopes that it was resolvedAt the time I thought the scratches looked good in the sun, but was unable to tell how deep they were until later in the day when the sun went downI had professional detailer come out later that same day and estimate that my truck would need much more significant work done to the paint/clearcoat to restore itI did not forward this estimate to *** right away as I have been trying to contact her superior at the corporate office to handle this in a timely manner.I believe her act of mailing me $is a way to settle this incident's damages, which I reject.?

My wife took her Nissan through the wash many times. I noticed paint missing in several places the car. She hadn't noticed until I pointed out the damage. She won't be returning, neither will my daughter, and from reading all these reviews, the company isn't going accept responsibility. I just want everyone that happens to read this stop or never go Quick Quack wash or you will have regrets.

Bought an unlimited pass at Quick Quack since I work at Costco and it was so convenient. My truck was always dirty, even after a 2nd time through. It was also not dry. When I used the air blowers, they blew dirty water all over my clean truck. Horrible water spots on my sun roof. I never experienced this at Supersonic. It has also ripped stainless steel accents off my truck.

But the BIGGEST issue is, it knocked my driver's side mirror back (it's made to do this, but it slammed it pretty hard) causing an issue with the defroster that wouldn't allow the heat to shut off, and it basically "melted" my mirror. There is also a slight crack in it, so it filled up with water. I filed a claim on 11/29/2017 and heard nothing until 12/13/2017. The response was basically, "because of the age of your vehicle (2002 Chevy Avalanche in EXCELLENT condition) we cannot be responsible for the damage. We are happy to give you some free washes for the "inconvenience." First of all, inconvenience is an understatement. Second, there is NOTHING in the contract I signed stating that age of vehicle is a factor. You must think you are dealing with an uneducated person. Your "remedy" is unacceptable. I cancelled my unlimited pass. I would like my mirror paid for and also my stainless steel accents.

My undercarriage metal strip was pulled off my 2008 Sebring Chrysler vehicle while it was going through the car wash and it was dragging on the street when I pulled out onto Watt Ave.

I tried numerous times to reach the Corporate Office and I had my claim form filled out at the Watt Ave. location and I was told by the Corporate Office that someone would get in touch with me. Nick --- at the time had family matters and left the Corporate Office and was no longer there to assist me.

I do think that reimbursement is a problem with any claims since mine was never done.

I would not recommend Quick Quack to anyone.

No one ever took care of this matter even with a CLAIM FORM.

My husband took our 2015 Toyota Tacoma truck through the car wash on Watt Ave in Sacramento and it broke off our antenna. According to their policy posted, our truck qualifies for them to replace it. Instead, they told us to go get it fixed and then give them the receipt and then they'll give us 6 months of free car washing. Why do I have to spend money out of my pocket when they're the ones that broke the antenna? What makes them think I would want to come back for another 6 months for them to break the antenna again? These people have refused to work with us and we have gotten nothing but attitude from their employees. The assistant manager told us today in person that "we're not going to replace it just to replace it, if you don't like it, talk to my manager." This place gives /censored/ service and has /censored/ employees.

While I was getting my car washed all of a sudden my car hit a truck in front of me. My whole body jerked. The workers had to stop the wash to untangle a rope hanging from the truck tangled up in the brushes. It took them several minutes to get it untangled and we ended up not getting our cars washed. The manager wrote up a claim for me and said someone would be in touch soon. The next day I received a call. I was sent to get an estimate at A1 shop. I went in and had my car estimated for the damages and was told they would send the estimate over to quick quack. I also went to another car shop that day to get a 2nd estimate for my own assurance that I'm getting a fair estimate from A1 who work closely with Quick Quack. I didn't hear from A1 or Quick Quack for several days. A week later I called quick quack and was told they never received an estimate from A1. I offered to bring in the estimate I got from the other car shop, she was annoyed but agreed that I could bring it in. Again I didn't hear from her for several days. I called and asked her if she got my estimate and she said she did but she is still waiting to on A1 because they only work with A1. I asked her why only A1? and she responded saying that other body shops won't take a check from quick quack, and A1 does. I asked her if they could just send the check to me and I'll take my car in wherever I prefer to get it fixed and she said that they don't do that. Then I asked if I could get in touch with the other car shop and to see if they will take the check from quick quack and she said no. At this point I was really frustrated, what kind of BS is this. How are they not allowed to write a personal check to me or other car shops for the damages that they made ! This has been going on for about 3 weeks now. I have a huge hole in front of my car.

Review: Their car wash scratch the my truck on every side. I submitted a claim with them on 3/26/16 and was told that their manager would get in contact with me within three days.... I have called the numbers listed and left several voicemails. I am still waiting to have my call returned or even to get in touch with management. One of the numbers they gave me is now disconnected. There has been absolutely no follow up on their end to repair the damages to my truck.Desired Settlement: I would like them to pay for the repair work to fix the scratches that are now all over my 2013 Toyota Tacoma.

Business

Response:

We have agreed to pay for scratch removal even though the scratches were inconsistent with damage that could be caused by the wash. We apologize for the poor communication on this matter.

Review: My husband took my brand new Dodge Challenger through the car wash located on [redacted] on 02/06/16. We discovered a few days later that the car had scratches all over it from the brushes. We filed a claim with the location & did not hear anything from the [redacted] after being told by the [redacted] that we would receive a call the next day. Two weeks go by, I leave another message for someone to call me back about the damage...3 days go by & an [redacted] calls me about "the scratch" to my vehicle...we informed him that there are scratches over the entire vehicle & since they dropped the ball we turned it over to our insurance company, provided him with the claim information & informed him that they would need to deal directly with the insurance company. The vehicle went to be repaired, after 3 days we brought it home only to discover scratches still all over the vehicle. We contacted the body shop & the car went back for a 2nd time to be repaired. The vehicle again was brought home & scratches are still all over the vehicle as viewed in bright sunlight or in our garage with the lights on.Desired Settlement: I want full compensation for the price of the vehicle including the amount the dealership allotted for the vehicle traded in order to get another brand new challenger without the scratches or the need of an entire paint job.

Business
Response:
Upon hearing of this customer's concern through a yelp review that was left on our business, we reached out to this customer and asked her to come in to the store so we could assess the damage that she alleged was caused by the wash and to fill out a claim form.
She came in two days later after dark.
Our [redacted] was on duty at the time and filled out a claim form for her and attempted to assess the damage.
Due to the time of day, he was unable to see the scratches that she claimed were present.
She informed him at the time that they could "only really be seen in the daylight.
[redacted] asked her if she would come back in the daylight so we could properly assess the vehicle.
She refused, stating that she already had to take off work to come in that evening.
[redacted] tried to explain to her that we cannot approve a claim that we cannot see or properly assess, to which she replied that she was going to claim it on her insurance and we would be "hearing from her insurance company."
I spoke with [redacted] that later that evening and he told me that she was unwilling to come back in for us to look at the vehicle.
I assumed at that point that we would have to resolve the issue with her insurance company after the fact.
We were ultimately contacted by her insurance company the week of 3/7/16.
I spoke at length with the representative handling her claim that day and explained to her our entire claims process.
I ensured her that our equipment is all soft cloth and neoprene that is specifically designed to not scratch vehicles, so when we receive one scratch claim from one vehicle on a day that we washed 790 cars, it is something that we definitely need to assess properly.
We need to make sure that the damage is something that could have possibly happened in the wash, and determine how this single car was scratched and not any of the vehicles before it or after it.
By coming in at night when the scratches weren't visible, she denied us the opportunity to do this.
She even states in her complaint that the scratches can be seen "in bright daylight, or in their garage with the lights on".
By coming in at night, there was no opportunity to see them.
I explained to her insurance representative that we care about our customers and definitely try to make things right when we feel that we are at fault.
I cannot, however, write checks for damage that I cannot see and assess... especially when the alleged damage was not even recognized by the customer until two days later.
Any number of things could have happened by then.
There is simply a process that we have to go through, and we were not given the opportunity to do so.
And now, since the vehicle has already been to a repair facility, there is no way to determine what could have happened.
The representative agreed, thanked me for taking the time to explain the process and what had happened, and stated that her determination is that the customer would be liable for her deductible.

Consumer
Response:
I am rejecting this response because:
I was told that a [redacted] would contact me to schedule a time to come back to have the car looked at.
I received no call from that location even after I called customer service multiple times.
I work until 5:00 & I had the car there at 5:15 at which time it was not dark outside.
The company has not reached out to me regarding the rating I provided on [redacted].
They did request through the complaint I filed on ** to private message me my contact information so they could follow up.
I responded by asking them to provide a number & name at their corporate office in [redacted] to contact directly since I have provided my information multiple times & no one had contacted me to schedule the car to be viewed by the carwash.
After 2 1/2 weeks the car was scheduled for repair & turned in on our insurance...only then did we receive a call from [redacted] stating that a [redacted] would call us back again to follow up...still have not talked to the [redacted] & the damage was reported on 02/09/16.

Business
Response:
We would be happy to speak with your insurance representative again.
Feel free to forward them the contact information below.
Our position regarding the claimed damage to your vehicle has been clearly stated.

Consumer
Response:
I have reviewed the response made by the business in reference to my concern.
The insurance company already has the contact information & all documentation regarding the damage done to my car by the Quick Quack location in [redacted]