Quick eSelling Inc.

April 12,
Complaint ID ***
The
Patient claiming that he paid $....toward his balance of $... ($ here and below left blank intentionally to
protect private information)Because we did not have that transaction on
his account, we had to start
investigation and we asked
our Credit Card Processor Bank for their assistance
The
Credit Card Processor Bank could not identify the transaction in that amount under
patient name on that particular date or within of that particular date
To
continue with the search of transaction, Patient was kindly asked to provide to
us the following documents:
- - Copy
of the February billing Card Statement showing clearly the disputed
transaction, Name on the account, billing address and account number
- - Good
quality image of the front and the back of the *** *** used for the missing
payment of $with the clear signature on the back
- - Billing
address for that Card and zip code,
- - Copy
of his driver License for his ID and signature
-
The Patient provided us with a copy of the *** *** what does not show his name on it and with the back of the card without
the signatureThe copy of the Bank Statement was cropped and did not allow us
to verify the ownership of the statement, billing address and validate the transactionThere
are numerous whiteouts on the copy of the Statement what makes the copy illegitimate
for the purpose of identificationThe copy of his Driver license was not
provided
In our email to patient we
clearly stated that Credit Card Processor Bank does not have his transaction on file, and it means we were not paidIf patient believes his Card was charged - we need to run investigation to protect equally rights of the patient and our rights as a business ownerWe explained to the patient once again that copies he has sent to us are a bad quality and there is
missing information we can not identify him as the owner of the card and account StatementThe patient was
offered to stop at the office with the original documents so they can be
reviewed while he is presentHe did not reply to this offer, instead he
complained again via email that we are unreasonable with our requests
The Patient was advised that disputed amount of $will be put into pending status for
the next days, for the time of investigation for the transaction
Office apologized
for the time it takes and for the inconvenience the Patient may have in order to
gather all necessary documents
On 03/28/The Patient
called our office and paid the entire balance of $on his accountMaking this payment
on the account makes us to believe that he recognized his aged balance due to us and
decided do not pursue with the investigation of the missing transactionAs of today the patient account was requested to be removed from Collection
We live in time of virtual transactions where risk of identity theft and credit cards frauds are presentAs a business owner we are liable to prevent these things happening on our premisesWe gave patient a few chances to take care of his balance prior to send his account to a CollectionWe asked for his cooperation while in a search of claimed payment. We believe that we had full rights to ask for the necessary documentation while in a search of the missing transactionAnd by asking for that, we just followed our Policy and Credit Card Bank processor Policies on security of transaction and fraud prevention
Thank you
Marina O***, Practice Administrator

May 12, 2015Dear Representative Revdex.com:Thank you for reaching out to us.Due to HIPAA privacy we are not able to provide Revdex.com with any information associated withthis account unless we receive signed consent from *** *** *** to release the information pertained to a history of
his treatment or any other visits to our office.Thank you for your prompt attention to this matter.Sincerely,Kristle P.Office Manager

June 2, 2015Dear Reprasentative Revdex.com,Facts are not accurate in the opinion of Doctors, Treatment Coordinator and Office Manager.In order for us to provide the information, patient *** *** *** would need to sign the consent form that will allow us to release confidential documents.Please understand that this is a Health Insurance Portability and Accountability Act (HIPAA) privacy and it does involve his dental health.We have sent to *** *** *** a copy of our response to his complaint.We need to receive sign consent form in order to reply you with details.Respectfully,Kristle POffice Manager

This is a respond on behalf of Tyson’s Dental Associates in regards to a complaint filed on 07/04/2015 with assigned ID#[redacted]. Client’s letter dated 05/21/2015 was received by our office on 06/16/2015. The patient’s account has had an outstanding balance dated from 04/22/2011. Several attempts to...

collect the balance were made; been unsuccessful to do so after numerous attempts we have to designate the account to a collection agency. Account has been adjusted to zero balance for patient’s satisfaction and written off as a practice loss due to the age of the balance; collection agency was notified of the adjustments numerous times. We do apologize for the inconvenience that the collection agency has cause the patient. Please find attach copy of the account statement that shows that there are no additional payments required from the patient.Patient has copy of this letter with the statement showing as a zero balance.If any questions arise Please feel free to contact me.Best Regards,Helga. A. S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:This is a completely different story. We are not talking about my medical history here and I don't want my records to be published.  We are talking about a refund which is not related to my medical history. I paid for a service in which I didn't receive. If a conclusion is not reached soon, I will have no choice but to proceed with legal action, and ultimately sue your associates. I have been trying to resolve these issues peacefully and will continue to do so. However, if I continue to be pushed to take the next step, I won't hesitate. I paid money that I should not have paid because I did not receive the the service. You were advertising free consulting and you made me pay $350, which would have been credited after finishing the treatment. Also, my account has a credit of $51.80, which make the refund total $401.80. You made me cancel the treatment due to the outrageous demand of paying the full amount beforehand. Also, the agreement was broken on your end and your associates were indecisive and kept changing their mind. Therefore, I expect a full refund, otherwise I will proceed with legal actions. Regards,
[redacted]

June 12, 2015
Greetings,
I received their letter dated on May 26th, 2015, regarding Case ID Number: [redacted]. Yes, I was seen by Dr. O[redacted] several times. The first time was back in April 2014 where I read an ad saying there was free consulting for doing implants and I took an appointment to meet with Dr. O[redacted]. During that time, I was told I had to pay $350 for a CT scan and it would be credited when we complete the treatment. Your office sent a predetermination for the upper jaw, which the insurance company gave the approval for on September 3rd, 2014. However, because there was an uncertainty of how much the insurance would cover the treatment, they were changing their demands one after another. They asked for a $4,000 down payment, then I received a call from their office asking for a credit card to pay that amount before I got to their office, and that was Dr. O[redacted] direction. I responded that I was traveling and I do not carry my credit cards during that time and therefore, I suggested that I would pay the balance once I got to their office. I did ask if it was okay with Dr. O[redacted] if I could pay the balance once I reached the office after traveling and if it was not okay by him, I would cancel my appointment. I then received a call saying that it is okay to pay that amount once I got to their office. Once I reached their office on January 22nd, 2015, I made a payment to Ms. Ahmed for a total of $1,000 and it was agreed by both parties to pay the remaining balance of $3,000 on the next visit.
During the visit on February 9th, 2015, I was asked to the pay the money and therefore gave my [redacted] credit card to pay the balance. Before I signed my approval on the balance, I realized the amount changed to $3,500 without being acknowledged. I therefore entered an argument and then Dr. O[redacted], along with the Office Manager discussed the issue with me. We then came to an agreement that I would pay $3,500 and no one from their office would ask me for any extra payments until we received the explanation of benefits from my insurance company. Then, I signed an authorization for Tyson Dental Associates to use my [redacted] credit card for any remaining balance after receiving the explanation of benefits. After finishing the measurements conducted by Dr. O[redacted], we agreed on the date of the surgery, which would have taken place on April 8th, 2015 at 7 AM. On March 26th, I received an email from your office stating that I have to pay the full amount or the surgery would be postponed. The deadline for that was April 1st, 2015.
According to their letter dated on May 25th, 2015, they stated that they made a call to ###-###-#### on March 19th, 2015 to inform that the planned procedures would not be covered by the insurance company. According to my phone company’s records, that call was never made to me and I do have the physical record to prove that. After receiving your email, I called their office several times and tried to understand what the issue was and unfortunately no one answered my call. I left a message asking for someone to call me back as soon as possible. On that night, I decided to cancel my surgery because of the poor service I was receiving and the multiple change of agreements on different occasions. I sent an email to their office with my full explanation and requested for a refund of $4,500.
Their office processed the refund and I was told that the remaining balance of $51.80 will be sent by check because your office did not have the reference number to credit this amount to my credit card and I have the email stating that from Helga Stwolinsky. Then, I called the office and spoke to Kristle P[redacted], asking for a refund of $350. I was told that Dr. O[redacted] is on vacation and she will let me know when he returns. She called me back saying that she will send me a copy of the CT scan and will not refund me the amount of $350. I responded saying that I did not want the copy. I also asked her if I could have the temporary denture for free since I received poor service and that nobody will use it. She did apologize to me but said I would have to pay $940 to obtain the denture, and I declined. A couple of weeks later, I was waiting on the refund of $51.80 and I made a call to the office asking for the check and I was told someone would call me back later that day. On April 13th, 2015, I received an email from Marina, the Practice Administrator, asking for a total due of $1,713.20. At this point, I was really confused for all the bad treatment I received and the outrageous demands asked of me. The cancelation of my surgery was not my first choice; however, they pushed me to make that choice because it was not the agreement to pay the full amount and I did give all the evidence and security to guarantee their remaining balance. However, they went a step ahead and demanded the full amount and they were threatening to postpone my surgery if I did not respond by April 1st, 2015. I have a copy of all the agreed upon documents and I will provide those copies as requested, along with the approval letter from my insurance company. I am still demanding my $401.81 refund and I am trying to resolve this issue in a peaceful way and if I am pushed any further, I will resolve this matter with legal actions. I am not allowing my medical history to be released. The issue is not about the medical history, it is about the refund. I do demand a refund and an apology letter from your office, along with a statement clearing any due balance. If you have any questions, please do not hesitate to contact me at ###-###-####. Thank you very much for your prompt attention to this matter.
Sincerely,
[redacted]
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]