Queen of Cakes and Events

I ordered a cake for my retirement ceremonyIt was ordered one month prior to the eventI paid $in full when orderedI attempted to contact the establishment multiple times in the week before the event, including the day before and day of I left messages, sent emails, and texted, and received no reply It is very disappointing to have served my country for years, have my family and friends travel from Kentucky, California, and even as far as Germany, to be left without a celebration cakeIn the very least, I want a full refund of the money I paid in good faith