Queen City XpressFax Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not
resolve my complaint. For your reference, details of the offer I reviewed appear below.I did not receive three items on my order and was not reimbursed for those three purchases (made on October 10, 2016)
Regards,
*** ***

Once an order is submitted we are unable to make any charges. If changes are required, the order must be cancelled within the 1st minutes and replaced. There is a possibility that an item maybe showing available and later cancelled. There is a lag in the website updating as
orders are being processed continuously

When an item is cancelled off an order, the system sends an auto email. An eGift Card replacement for $has been issued

Thank you for contacting rueabout your recent order.We’re excited to announce that we recently changed our delivery process for rue21.com to make online ordering easier and faster! But we’re also sorry to say it’s caused some unexpected delays in shipping, as well as answering customer emails and
phone callsWe know a lot of you are frustrated, as our standard processing time is 1-business daysOur distribution center has been working around the clock to get all orders processed and shipped as quickly as possible, so please know we are working hard to get back up and runningWe should be back on track in the next few dayThank you all for your patienceSoon, rue21.com will soon be stronger and faster than ever! Unfortunately, we are unable to change the shipping method chosen. Once the order is shipped we can certainly waive any shipping fees. Thank you for being a part of the ruebrand!Customer Service

order has shipped it the entirety, several lines were cancelled and a cancellation email is auto generated when they are cancelled in the system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I spoke with Bridget on the phone and we worked out arrangements for her to return the pants. All was resolved with the Customer

Due to an overwhelming response to our Holiday sale we were delayed on shipping orders to Customer. All orders were shipped with in days of placement with a few exceptions. rueBUCKS are an earned coupon and all qualifying orders have the rueBUCKS stapled to the packing slip. Call
Center agents can not email the rueBUCKS coupon due to each coupon having a specific time use code on them. If Customer didn't;t receive coupon attached to packing slip one can be mailed to her

Thank you for contacting rueabout your recent inquiryIf you could please provide us with the digit Gift Card number and the date the Gift Card was bought along with your email address we would be more than happy to further assist you. Thank you for being a part of the rue
brandCustomer Service

order was successfully placed with PayPal account - if fraud please file dispute with PayPal or bank and we will work thru secure network channels

The first time we have record of contact from *** was September 8th, just month ago. SHe called an third party number which caused some of the initial delay as they did devalue and reissue a new Gift card via mail. A check request was submitted for the value of the Gift Card. We will offer a $eGift Card as compensation. The eGift Card will be emailed to *** as soon as she agree to this value

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Good Morning!*** called and requested tracking information for a Gift Card she mailed to her niece. I advised her that she had shipped it USPS and tracking information was not available. I advised her to let me know if she would like it devalued and issued in a store. She
never emailed me back. In the meantime she called our third party Gift Card Company and had it devalued and remailed. She called our call center several times and I would call back and leave messages. *** would not respond to my emails or call me back directly, she would only communicate through the call center. By going through the call center, they would email me and I would have to reach out for additional information, slowing the process down. Once *** responded to me with a valid mailing address we submitted a check request for a full refund. She will be receiving that in the mail and no additional compensation.Thank you!rue21 Katie R*** Customer Service Specialits

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Having never gotten a confirmation email, I am unsure of which items were in the order or the prices of the items as they were on sale that week. Regards,
*** ***

Thank you for contacting rueabout your recent order inquiryUpon further review of your order, I am not seeing why the coupon code would not have correctly worked at the time you were trying to submit your order. The agent was correct in stating to place your order and a proce adjustment
could be made after the order was placed. If the code was not working and the agent could not get the code to apply, we would need to make a price adjustment. We do not have an alternative coupon code for every discount we offer. We only have a few unique coupon code deals built into our system that we can use prior to submitting the order. I will forward you suggestions along to the appropriate department.Thank you for being a part of the ruebrand!Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However In regards to their...

message, no one I spoke with ever stated that a card was requested to be shipped and obviously one never arrived. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

The signage said get $40 in rueBUCKS with every $40 purchase  The sign was not in regards to redemption or mention how to redeem.  The rueBUCKS would have stated $20 off $40 and you would have received 2.  Online would have given details  as well as any of our email blast.  rueBUCKS expired at the end of April. We can honor the discount as stated, but no give $40 off a $40 purchase.

We would need to have the Gift Card numbers in order to review the past activity.  If there is still a preauth hold on the funds I can certainly remove it and provide proof its been removed and balances are restored. Orders all pass through fraud and some are triggered for further...

review.  We use a 3rd party vendor to make those determinations to accept or deny orders.  Order that have been denied, customer must speak with a member of that Order Review Team for further details on how the determination was made.