Queen Bee Estate Sales

Response:On 1/21/ [redacted] had emailed us and mentioned that the item he received was damagedUsing his email address, we responded to [redacted] on 1/21/requesting his order number and a picture of his damaged itemOnce we had received his order number and the pictures of his damaged item, we replied stating that we would be happy to send him a replacement for the damaged item, but unfortunately we were out of stock of this itemBecause of this, we refunded ***’s order in full of the amount of $on 1/21/We also provided him with a screenshot as proof that the refund was completed

From: [email protected] [mailto:[email protected]] On Behalf Of [redacted] **Sent: Wednesday, February 04, 4:PMTo: [email protected]: Regarding Complaint ID [redacted] Just following up to confirm that we did send a replacement order to the customer and that he got back to us and confirmed that he received it as well Please let me know if this was received because there wasn't a personal email on the letter that I could address it to Thank you

Response:On 1/21/2016 [redacted] had emailed us and mentioned that the item he received was damaged. Using his email address, we responded to [redacted] on 1/21/2016 requesting his order number and a picture of his damaged item. Once we had received his order number and the pictures of his damaged item, we...

replied stating that we would be happy to send him a replacement for the damaged item, but unfortunately we were out of stock of this item. Because of this, we refunded [redacted]’s order in full of the amount of $162.17 on 1/21/2016. We also provided him with a screenshot as proof that the refund was completed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

From: [email protected] [mailto:[email protected]] On Behalf Of [redacted]Sent: Wednesday, February 04, 2015 4:59 PMTo: [email protected]: Regarding Complaint ID [redacted] Just following up to confirm that we did send a replacement order to...

the customer and that he got back to us and confirmed that he received it as well.  Please let me know if this was received because there wasn't a personal email on the letter that I could address it to.  Thank you.