Quantum Wireless Internet

To whom it may concern; We have been in contact with Mr [redacted] and have discussed his situation At this time there is not a solution to his situation He is ware of his situation and has been given a credit on his invoice and a reduction on his monthly service going forwardThank you, [redacted] @ Quantum Wireless

Complaint: [redacted] I am rejecting this response because:I told Mr[redacted] it was not to be closed until the speed issues are fixed Can't hardly do anything from 1pm on with internet due to its throttled down so much at its best it barely runs meg down supposed to be meg down they aren't trying very hard to fix issues I pay on time every month to get [redacted] service Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Contact Name and Title: [redacted] CEO Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @quantumwirelessinternet.com Customers modem was replaced and has resolved the issue of slower than speeds Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) The new modem has increased the speed a few weeks or a month will be the test if it will last

To whom it may concern;   We have been in contact with Mr. [redacted] and have discussed his situation.   At this time there is not a solution to his situation.  He is ware of his situation and has been given a credit on his invoice and a reduction on his monthly service going...

forward. Thank you, [redacted] @ Quantum Wireless

Complaint: [redacted]
I am rejecting this response because:I told Mr.[redacted] it was not to be closed until the speed issues are fixed Can't hardly do anything from 1pm on with internet due to its throttled down so much at its best it barely runs 2 meg down supposed to be 6 meg down they aren't trying very hard to fix issues  I pay on time every month to get [redacted] service 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/13) */
Contact Name and Title: [redacted] CEO
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@quantumwirelessinternet.com
Customers modem was replaced and has resolved the issue of slower than normal speeds.
Initial Consumer Rebuttal /*...

(2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The new modem has increased the speed a few weeks or a month will be the test if it will last