Qualtry, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello, I'm really sorry that your item didn't arrive as expected. I've looked at your order and it seems that one of our customer service agents has already responded to your email and has taken care of everything. I''m also sorry about the delay in responding to your email. We have been...

swamped with emails and are doing our best to respond to all of them as fast as possible. Thanks!

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I see that your order was shipped and expected...

to be delivered on Jan 8th. We have refunded half of your shipping for the delay. We hope you had a wonderful holiday despite the disappointment we may have caused.

Hello, I tried looking in our system for any emails from you, however I was unable to find any. Did you email us from a different email address? If so can you sent that to me at kent.o'[redacted]@qualtry.com I'm also sorry that you weren't updated on your order, we have an emailing system that is...

supposed to email you every time your order moves to another part of our production process I'm really sorry that those weren't sent to you. I don't know why that happened. Please email me at kent.o'[redacted]@qualtry.com with the requested information and I would be more than happy to get this resolved. Thanks!

Hello [redacted],Thanks so much for your email. I have attached a copy of your order. According to our records, we sent you exactly what you ordered (please see the attached order you placed). This information would have also been included in your confirmation email. The order was also delivered before...

Christmas as promised. I sincerely apologize if this is not what you intended to order, but this is what was ordered and shipped. I'm more than happy to work with you if you would like to email me directly at [redacted]@americanlasercrafts.com.Thanks so much!Brian K[redacted]@americanlasercrafts.com

Hello, Refunds can take up to 3-5 business days to reflect on your method of payment, depending on your bank/card company. In regards to our unresponsiveness, because of the volume of emails, chats and phone calls we were unable to answer each one in the time frame that we would have liked. I apologize for the inconvenience you have experienced with our company.

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of our products this season and tried our best to meet the demand. I show that your order has been shipped and is...

expected to be delivered shortly.We hope you have a wonderful holiday despite the disappointment we may have caused.

Complaint: [redacted]
I am rejecting this response because:
Hi Brian,Thank you for the quick and professional response. First of all, It's quite amazing how fast I get a response when I go though this channel. My emails have gone unanswered for weeks (literally) and is the root of my issues with American Laser Crafts (still growing). Thanks for your holiday statistics and the profit margin of your bottle openers, however that is largely irrelevant. I take it that you are surprised that customers who spend money and do not receive their goods (or a simple response) are letting it be known (mind boggling). Some would call this theft, and I would have to agree with them. If your staff is, in fact, working 24 hours a day than how do you explain weeks of unanswered emails? Also, my order said it was being processed on 12/17 with still no tracking activity, it should be here by now with your staff is working 24 hours a day.
Sincerely,
[redacted]

Hello, I'm really sorry about the delay in your items arriving for Christmas. If you would please contact me at kent.o'[redacted]@qualtry.com I would be happy to help with the refund. Thanks!

Hello, I'm sorry about the confusion. We recently got a new program set up to try and keep our customers more in the loop as to where their order is currently at in our production system, sadly we have been having a lot of problems with is recently and some customers have received emails...

incorrectly. I'm sorry about the confusion. Your order will be shipped tomorrow. If you have any other questions or concerns you can contact me at kent.o'[redacted]@qualtry.com Thanks!

Hi [redacted],Thank you for your email. I have just checked on your order and it looks like it is currently in production. It should ship out of our facility within the next couple of days. I apologize it has taken a bit longer to process orders than it usually does. We've had a large Christmas rush but...

are working 24 hours a day to make sure items arrive by Christmas. Once your item is finished in production, a tracking number will be created and sent via email to you.Thanks for your patience! We appreciate your business. Should you have any additional questions, please feel free to email me. I've provided my email address below.Kind Regards,Brian K[redacted]@americanlasercrafts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much I really appreciate it. I did review my email on November 12th and they did send me an email, so it was definitely my mistake, once again thanks for your help.
Sincerely,
[redacted]

Hello [redacted],Thanks so much for your email. I am more than happy to help you out. I'm pleased that you have received all of your orders. If you can please email me directly at [redacted]@americanlasercrafts.com and let me know what was damaged and what else I can do to help you out, I am thrilled...

to help you :).Thanks so much! I'll await your reply.Kind Regards,Brian K[redacted]@americanlasercrafts.com

Hello, I'm really sorry about the delay in your order, you should have received an email notifying you about the delay. I'm really sorry if you didn't get this. I looked up your order and it shows that it was delivered on the 27th. I'm assuming this was too late for you to take them with you on...

your trip? If you could please email me at kent.o'[redacted]@qualtry.com I would be happy to figure out what we can do from here. Thanks!

Complaint: [redacted]
I am rejecting this response because:the item was mailed after Christmas. Since I filed the complaint I kept sending messages. I received a reply stating they would be overnighted. Of course, they did not send them until 4 days afterwards which was the day after Christmas. I had nothing to give to 10 people. It was very embarrassing. The reply is an empty sorry. The company has done nothing to rectify or acknowledge their major delay. It is the worst customer service ever. Not one attempt to make good on their major error. I should ask for a full refund. I asked for a refund on shipping. The response is more than poor and again disappointing! 
They have fraudulent advertising! I still do not have the products!One more point, the reply says they did not anticipate the popularity of their product. That is a lie. They had the same problem last year! Furthermore, they had an advertisement for holiday help stating 24/7 hours. I would say from that posting they did anticipate a lot of orders. They took on more they they could handle again and again. It’s straight greed! Sincerely,
[redacted]

Hello [redacted],I apologize for the confusion. I've attached screen shots of both of your orders. It looks like on both orders you choose 1 set of "2" coasters, which is why only 2 were sent on each order. I am happy to send 1 more set of "2" coasters on each order though for the confusion.Thanks so...

much! We appreciate your business :)Brian K[redacted]@americanlasercrafts.com

Complaint: [redacted]
I am rejecting this response because: that is the incorrect tracking number.I order 2 items and 1 came.The correct tracking number for the item I didn't receive is: [redacted]That is the one that USPS said is invalid.Please make sure that you have facts straight.I still want this item. Is it being made again as previously stated or not?This is getting ridiculous.
Sincerely,
[redacted]

Hello, I'm really sorry that your order was delayed. You should have received an email notifying you of this. I'm sorry if you didn't I tried looking your order up in our system, and was unable to do so using the email address you used when posting the complaint. If you could please email me...

your order number at kent.o'[redacted]@qualtry.com I would be happy to get this matter resolved. Thanks!

Complaint: [redacted]
I am rejecting this response because:I placed my order on 12.4. Christmas is now Coke and gone and I still don't have my order.  Neither of the UPS tracking numbers have any movement.  To my knowledge, nothing has shipped but my money was taken on 12.4. I have sent multiple emails and tried to call in order to speak to someone.  No one responded until I got the Revdex.com involved.  Since my orders have not shipped, they will need to be shipped separately to different people.  I also want to be reimbursed for the shipping I paid for initially.  I ordered with plenty of time to have my items for Christmas since they were Christmas presents.  A sale is a contract.  You did not uphold your end of the contract. 
Sincerely,
[redacted]

Hello, I sincerely apologize for the frustration caused this holiday season by the delay in not only getting a response but also your order. We were unable to predict the popularity of the Santa bags this season and tried our best to meet the demand. I show that your order was shipped and USPS...

tracking shows that it was delivered today.We hope you have a wonderful holiday despite the disappointment we may have caused.