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Quality Inn & Suites

Seattle, Washington, United States, 98188

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We booked through priceline a month before our stay overnight since we had an early layover. We arrived 8pm and the lady at front desk could find our reservation but said that we hadn't paid. Since we really didn't want to stand there and argue with her, we gave her our credit card and went to our room. Once in our room I looked at our bank account and saw that we had paid(a completely different price than she had just charged us). I immediately called Priceline and the hotel front desk to let her know. She said there was nothing she could do as far as a refund and that Randy, the manager, would call us the next day. We left early the next morning and I once again voiced our concerns about being charged and asked for the manager to call as soon as he was in. I never heard from him(or anyone else at the hotel) and proceeded with our vacation. Once home, we checked our account to see if the refund had been issued. Instead, we found ANOTHER charge from the hotel(for a different amout than the night before). I know we left the room in prestine condition since we only slept and took a shower so it wasn't for accidentals. We are now a week since our stay and I have yet to recieve a phone call or the refunds.
Learn from our mistake and book somewhere else. The convenience to the airport was nice but other than that, our stay was horrible!

This business sells parking for SeaTac airport through Way.com, but then does not honor it and forces you to park at an unsecured lot.
This is a fraud, avoid this business, they have been reported to attorney general's office.

I tried to find a "better", more expensive hotel for the comfort of my kids and myself. After paying $200+ a night, you end up with a old, dirty and shabby hotel. I was bitten by bed bugs which almost ruined my following vacation. I asked my credit card company to give me a refund, they were only willing to pay $30, which was ridiculous, at the end, they give me $100 which they said was the most, such cheap manager and bad hotel! Also, no shuttle to the airport because they always tell you the wrong one and time! The hotel shouldn't be operating at all!

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