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Quality Inn & Suites Toppenish - Yakima Valley

511 S Elm St, Toppenish, Washington, United States, 98948-1651

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I stayed at this hotel on 3/29/2020. I was alerted to a charge of $250 on my card from the hotel. I returned to the hotel to ask why. The receptionist said it was due to smoking in the room. I vehemently denied the charges. I am a non smoker. She would refund me. Is this a scam? Totally a lie. I DO NOT smoke!

I reserved a room at Quality Inn Suites in Toppenish Washington was not happy at all they never came and changed our bed or brought us clean towels they ran out of breakfast never was able to get any had to go out for breakfast. complained the following Monday to manager he was very rude did not want to hear my complain. he said he could give me a 10 0/0 I told him I will never reserve a room there ever, so he just hung up on me. 5 days later my husband checked our bank account they took out $68.00 out of our account. I called the reception said it showed we took towels I said NO!! we never took any towels. my husband asked one of the workers there that we needed towels so she brought us some and took the dirty ones and she said she would count them. second day I had to ask for towels on the second day and the other receptionist gave us more towels and also took the dirty ones. I feel I should get all our refund for the 2 days we stayed there plus our $ 68.00 our bank was going to help us to try to get our $ 68.00 back that they took out of our account I fell that they should contact you and ask about the towels not just go into your account. the fact that the manager was so rude and was mad cause I complained that is what made him mad so he was just trying to find a way to get back at me. I also called corporate office I was just not happy I have never experienced this with any Motel that I have stayed in

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Address: 511 S Elm St, Toppenish, Washington, United States, 98948-1651

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