Quality Inn Pismo Beach Reviews (%countItem)
Quality Inn Pismo Beach Rating
Address: 230 Five Cities Drive, Pismo Beach, California, United States, 93449
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+1 (805) 773-1944 |
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www.choicehotels.com
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The Quality Inn in Pismo Beach, CA charged me $30.00 for damage to a curtain panel in a room that I stayed in (on 7/7/17). I did not do this damage. I am disputing the charge. I notified the Manager, (R***) and he said that housekeeping said that I did do the damage. He also implied that because I had attended a wedding in the area (the night of my stay), that I may have "not remembered" doing the damage upon returning to my room. I find his insinuation completely out of line and unprofessional. As it was, when I checked into the hotel, I was given a handicap accessible room at first,(I am not disabled) but the configurations in the bathroom shower did not work for me, so I requested another room, which I was given. This is the room that management says the damage occurred in.
I checked in at 5pm, had to attend a wedding at 6:30 pm, came back to my room at 11pm, went to bed, and checked out the very next morning. I did not touch the curtains in question at any time during my stay. R *** even said (via email - which I have record of) that housekeeping noticed the damage to the curtain BEFORE my check out, if that was so, why was I not notified at that time when I was physically present at the hotel? The charge to my credit card came a couple of days later?! I paid $219.00 for my room. If I was responsible for any damages I certainly would've gladly paid the $30 for it. This is about principle at this point, and the shadiness of Quality Inn's management, and his housekeeping staff to charge a customer for something that they didn't do just because they say it's so. They have refused to refund me my money.
I have notified Choice Hotels and filed a complaint, as well as my credit card company to dispute the charge. I have also wrote a review on Yelp of my horrible experience at this establishment. I am filing this complaint with the Revdex.com to let you know of their unsavory business practices and to do anything in my power to defend myself in this matter.