Quality Home Repair LLC

We are responding to your letter of May 4, in regard to the complaint ID number referenced above. Pathfinder Bank has communicated our apologies to this customer for what appears to be less than the satisfactory customer service we strive forWe are a community bank with a strong
commitment to our customers and their comfort when visiting any one of our branchesThis event appears to be the result of a newer employee who is getting to know the branches customers on a more personal level and didn't realize that this customer needed extra time at our branch to wait for a return bus to arriveWe are happy to accommodate our customers and this has been addressedwith the staff at this branch by the manager and VP of Branch Administration, who has personally written to this customer with our sincerest apologies. We appreciate our customers letting us know when we don't meet their or our own expectations of excellent customer service and we take this very seriously. Very Truly, *** L***VP Compliance Officer

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***