Quality Heating & Air Conditioning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I I reject the business owners claims and lack of proposal to resolve this matterThe business owner was not presentI personally witnessed his technician damage my ceiling as he was exiting the AtticWhen I pointed the damage out to him and ask him to be more carefulHe apologized took responsibility and said that he would tell the office about the damageThe technicians admission of guilt Was Heard by my wifeIt seems clear that the technician, likely fearing retribution from the business owner, changed his story to avoid possible consequences of his actionsI require that the business repair the damage that it's technician did to my home to resolve this complaint [redacted]

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined
that this proposed action would not resolve my complaint.? ?
I I reject the business owners claims and lack of proposal to resolve this matterThe business owner was not presentI personally witnessed his technician damage my ceiling as he was exiting the AtticWhen I pointed the damage out to him and ask him to be more carefulHe apologized took responsibility and said that he would tell the office about the damageThe technicians admission of guilt Was Heard by my wifeIt seems clear that the technician, likely fearing retribution from the business owner, changed his story to avoid possible consequences of his actionsI require that the business repair the damage that it's technician did to my home to resolve this complaint
*** ***

This home owner went up to attic with one of my technicians and then hit the attic frame and caused the damage and then accused my tech of doing damage.

I will contact home owner directly.