Quality Custom Decks

Complaint: [redacted]
I am rejecting this response because: Sir, do not put words in my mouth. I remain extremely displeased with the service your company provided and the customer service provided is not in keeping with an A+ rated business.  My request remains that 10% reduction is in order not only for the delays but for damages incurred due to the company repeatedly failing to fulfill promised work days. In addition, any claim that lies from QCD staff were due to my actions are made up. I remind you again that the initial comments made by [redacted] were during the INITIAL inquiry as to why work hadn’t started. I only became agitated once your employee told me that there would be an addition 8 week wait due to your company’s failure to properly schedule work and order supplies. 
Regards,
[redacted]

We have contacted this customer and are in the process of rectifying any issues that they are having.

The pergola was built to the specifications agreed upon between the customer and our designer, however it is never our intent to deceive and we strive to always make sure the customer receives what they paid for.  If the pergola is not providing the shade that the customer had hoped for, we can...

remove it and redo the hand rail section as well as refund the cost of the pergola.  If the decision is to look into possibly adding additional coverage to provide more shade, we can definitely see what the best price we could provide that for, to remedy the problem.  We are open to hearing what solution will be acceptable with the customer.