Quality Buick GMC

? CUSTOMER HAD A KEY CUT FOR HIS CAR, CUT SPECFIC TO HIS TO VEHICLE? IDENTIFICATION NUMBERWE ASK CUSTOMER TO BRING IN LOCK CYLINDER, KEY THAT HE PURCHASED, AND HIS RECIEPT FOR KEY AT SAME TIMENOTE KEY WAS CUT SPECFIC FOR HIS? VEHILCE AND CAN NOT BE REUSEDIT VIN SPECIFICCUSTOMER HAS NOT BROUGHT IN? ALL THREE THING AT ONE TIME TO HELP RESOLVE HIS ISSUE

Initial Business Response / [redacted] (1000, 5, 2015/12/31) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @QUALITYGMCARS.COM CALLED CUSTOMER ON 12/28/LEFT TWO MESSAGES AT 10:30AM & 2:30PM,GOT IN TOUCH WITH CUSTOMER 12/31/9:30AMSHE STATED PROBLEM WAS THERE BEFORE RECALL WAS DONE 09/03/2014, WE PERFORM RECALL WENT AWAY FOR A TIME ,CUSTOMER CAME ON 11/23/2015, WE CHECK VEHILCE,NO CODES STORED,AND CUSTOMER CONCERN WAS NOT ACTING UP WHEN SHE BROUGHT IT IN FOR REPAIRI SPOKE TO [redacted] 0N 12/31/OFFER TO RECHECK THE RECALL THAT WAS PERFORMED BACK ON 09/03/AND IF IT PART OF RECALL, I GET GM TO TAKE CARE OF REPAIR, IF IT IS DO TO SOMETHING ELSE, I WILL LET HER KNOW.ALSO SHE STATED RECALL 14VXXXXXX IS NTSB NUMBER,SAME RECALL THAT WAS DONE ON 09/03/ [redacted] GM NUMBER)CUSTOMER IS COMING IN ON 01/05/TO HAVE US RECHECK HER CONCERN, AND WE GO FROM THERE

When a customer comes in and get a key cut, either we cut the key off and existing key(making a copy) or proof of ownership, which be title of vehicle,which has VIN number on it , the key is specific to that vehicle customer need to bring in receipt, key,and vehicle -which will have lock cylinder in itNote key is not reuseableCustomer need to produce these three things in order to get reimbursedIf customer purchased a new lock cylinder and it came with new keys, those lock cylinder are coded differently all together and that key will not workThen that key is useless and there nothing I can do for customer

Complaint: [redacted] I am rejecting this response because: I have the key and receipt but not the lock cylinderI was never asked for the VINI would like a refund for a key that never worked Sincerely, Richard Summers

Initial Business Response /* (1000, 5, 2015/12/31) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@QUALITYGMCARS.COM
CALLED CUSTOMER ON 12/28/LEFT TWO MESSAGES AT 10:30AM & 2:30PM,GOT IN TOUCH WITH CUSTOMER 12/31/9:30AMSHE STATED
PROBLEM WAS THERE BEFORE RECALL WAS DONE 09/03/2014, WE PERFORM RECALL WENT AWAY FOR A TIME ,CUSTOMER CAME ON 11/23/2015, WE CHECK VEHILCE,NO CODES STORED,AND CUSTOMER CONCERN WAS NOT ACTING UP WHEN SHE BROUGHT IT IN FOR REPAIRI SPOKE TO *** *** 0N 12/31/OFFER TO RECHECK THE RECALL THAT WAS PERFORMED BACK ON 09/03/AND IF IT PART OF RECALL, I GET GM TO TAKE CARE OF REPAIR, IF IT IS DO TO SOMETHING ELSE, I WILL LET HER KNOW.ALSO SHE STATED RECALL 14VXXXXXX IS NTSB NUMBER,SAME RECALL THAT WAS DONE ON 09/03/*** GM NUMBER)CUSTOMER IS COMING IN ON 01/05/TO HAVE US RECHECK HER CONCERN, AND WE GO FROM THERE

Initial Business Response /* (1000, 5, 2015/12/31) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@QUALITYGMCARS.COM
CALLED CUSTOMER ON 12/28/LEFT TWO MESSAGES AT 10:30AM & 2:30PM,GOT IN TOUCH WITH CUSTOMER 12/31/9:30AMSHE STATED
PROBLEM WAS THERE BEFORE RECALL WAS DONE 09/03/2014, WE PERFORM RECALL WENT AWAY FOR A TIME ,CUSTOMER CAME ON 11/23/2015, WE CHECK VEHILCE,NO CODES STORED,AND CUSTOMER CONCERN WAS NOT ACTING UP WHEN SHE BROUGHT IT IN FOR REPAIRI SPOKE TO *** *** 0N 12/31/OFFER TO RECHECK THE RECALL THAT WAS PERFORMED BACK ON 09/03/AND IF IT PART OF RECALL, I GET GM TO TAKE CARE OF REPAIR, IF IT IS DO TO SOMETHING ELSE, I WILL LET HER KNOW.ALSO SHE STATED RECALL 14VXXXXXX IS NTSB NUMBER,SAME RECALL THAT WAS DONE ON 09/03/*** GM NUMBER)CUSTOMER IS COMING IN ON 01/05/TO HAVE US RECHECK HER CONCERN, AND WE GO FROM THERE

Spoke to customer, on November 30, 2017,we came to agreement with MR*** on repairing customer Buick TerrazaWe will price match his quote from the other repair shopTotal for repair with tax, $283.66. Customer okayed repairs I also advise customer they have a
right front tire that baldunsafe

CUSTOMER HAD A KEY CUT FOR HIS CAR, CUT SPECFIC TO HIS TO VEHICLE IDENTIFICATION NUMBERWE ASK CUSTOMER TO BRING IN LOCK CYLINDER, KEY THAT HE PURCHASED, AND HIS RECIEPT FOR KEY AT SAME TIMENOTE KEY WAS CUT SPECFIC FOR HIS VEHILCE AND CAN NOT BE REUSEDIT VIN SPECIFICCUSTOMER
HAS NOT BROUGHT IN ALL THREE THING AT ONE TIME TO HELP RESOLVE HIS ISSUE

When a customer comes in and get a key cut, either we cut the key off and existing key(making a copy) or proof of ownership, which be title of vehicle,which has VIN number on it , the key is specific to that vehicle. customer need to bring in receipt, key,and vehicle -which will have lock cylinder in itNote key is not reuseable. Customer need to produce these three things in order to get reimbursedIf customer purchased a new lock cylinder and it came with new keys, those lock cylinder are coded differently all together and that key will not workThen that key is useless and there nothing I can do for customer

Spoke to customer, on November 30, 2017,we came to agreement with MR*** on repairing customer Buick TerrazaWe will price match his quote from the other repair shopTotal for repair with tax, $283.66. Customer okayed repairs I also advise customer they have a
right front tire that baldunsafe

Complaint: ***
I am rejecting this response because: I have the key and receipt but not the lock cylinderI was never asked for the VINI would like a refund for a key that never worked
Sincerely,
Richard Summers

Complaint: ***
I am rejecting this response because: I have the key and receipt but not the lock cylinderI was never asked for the VINI would like a refund for a key that never worked
Sincerely,
Richard Summers

CUSTOMER HAD A KEY CUT FOR HIS CAR, CUT SPECFIC TO HIS TO VEHICLE  IDENTIFICATION NUMBER. WE ASK CUSTOMER TO BRING IN LOCK CYLINDER, KEY THAT HE PURCHASED, AND HIS RECIEPT FOR KEY AT SAME TIME. NOTE KEY WAS CUT SPECFIC FOR HIS  VEHILCE AND CAN NOT BE REUSED. IT VIN SPECIFIC. CUSTOMER...

HAS NOT BROUGHT IN ALL THREE THING AT ONE TIME TO HELP RESOLVE HIS ISSUE.

When a customer comes in and get a key cut, either we cut the key off and existing key(making a copy) or proof of ownership, which be title of vehicle,which has VIN  number on it , the key is specific to that vehicle.  customer need to bring in receipt, key,and vehicle -which will have lock cylinder in it. Note key is not reuseable. Customer need to produce these three things in order to get reimbursed. If customer purchased a new lock cylinder and it came with new keys, those lock cylinder are coded differently all together and that key will not work.. Then that key is useless and there nothing I can do for customer.