Quality Appliance Service & Refrigeration

The company is attempting to collect $59.00 for non-repair and misinformation. The repair company alleged to be needed was not the correct repair.
During the scheduling of the service the customer service clerk and or owner did not explain to me they were not a legitimate large appliance company with their on parts supply.
The day of the appointment the technician was a fast talking charlatan that begin to show me old pictures of his, so called days with Whirlpool, however admitting he had no Samsung repair experience. He proceeded with his inspection by removing the back panel and removing one part cylindrical shaped. He went on to tell me that the front & rear rollers need replacing along with the drum belt. He explained to me that would be $59.00 upfront as well as the cost of the parts upfront for which he did not have. He called some warehouse to order the parts and I should pay him up front and he would return to do the repair sometime later that day. I refused to pay, because I told him if that was the SOP I should have been informed of this during the scheduling and I would have not hired you. The dryer has since been repaired by another company and it was not any of the parts or issues Quality Appliance said it was. In fact it was the Dryer Idler that had burned out.