We arrived at the customers houseThe customer stated that they had a bad smell and thought it might be coming from the plumbingWe quoted the customer a hour charge to do a full inspection on the whole house to either find the source of the smell or eliminate the plumbing as the source of the smellThe technician spent an hour inspecting the entire plumbing systemThe customer signed off on the charges after we had finishedThe free estimate was quoting a hour charge to do the inspection
Customer requested a full diagnosis of what was the cause of the sewer smell in her bathroom. The technician gave her a estimate of $262.00 for the diagnosis, which she agreed to the cost and signed the contract beforehand. Technician spent well over an hour diagnosing the issue. Technician...
recommended replacing the wax ring on the toilet or repairing the condensation line on the AC unit as those were the likely source of the foul smell. Customer later called and complained about the cost for the diagnosis charge saying it should have been free. A $100 dollar rebate was offered for customer satisfaction but it was rejected. The rebate offer is still available
We arrived at the customers houseThe customer stated that they had a bad smell and thought it might be coming from the plumbingWe quoted the customer a hour charge to do a full inspection on the whole house to either find the source of the smell or eliminate the plumbing as the source of the smellThe technician spent an hour inspecting the entire plumbing systemThe customer signed off on the charges after we had finishedThe free estimate was quoting a hour charge to do the inspection
Customer requested a full diagnosis of what was the cause of the sewer smell in her bathroom. The technician gave her a estimate of $262.00 for the diagnosis, which she agreed to the cost and signed the contract beforehand. Technician spent well over an hour diagnosing the issue. Technician...
recommended replacing the wax ring on the toilet or repairing the condensation line on the AC unit as those were the likely source of the foul smell. Customer later called and complained about the cost for the diagnosis charge saying it should have been free. A $100 dollar rebate was offered for customer satisfaction but it was rejected. The rebate offer is still available