Initial Business Response /* (1000, 5, 2015/06/16) */
First of all all hair stylists are licensed and we do get inspected one to two times a year. Licenses are post in the salon by the drying area.
[redacted] got her hair done for the first time on April 3rd by R[redacted] that hasone hair for more then...
15 years. R[redacted] was doing hair in our salon for about 2 years but has moved on. As a good jester towards her clients we sent out a letter offering them a free cut and style along with any color service to try one of our other stylists.
[redacted] took advantage of this service and I was told she was happy with her color. She never complained about her service in April and if she did not like that service why would she come back and complain now about a service done 2 1/2 months ago?
A refund is not in order for that service that was preformed 2 1/2 months ago and never complained about.
The service preformed on June 9th was for full color and cut/style a $130 value which was given free.
I don't know what I can possibly do for her. I understand she was not happy but I cannot refund for a free service or for a service that was 2 1/2 months ago that she never complained about. I also do not understand why she did not call the salon to discuss this if she had a complaint.
Initial Business Response /* (1000, 5, 2015/06/16) */
First of all all hair stylists are licensed and we do get inspected one to two times a year. Licenses are post in the salon by the drying area.
[redacted] got her hair done for the first time on April 3rd by R[redacted] that hasone hair for more then...
15 years. R[redacted] was doing hair in our salon for about 2 years but has moved on. As a good jester towards her clients we sent out a letter offering them a free cut and style along with any color service to try one of our other stylists.
[redacted] took advantage of this service and I was told she was happy with her color. She never complained about her service in April and if she did not like that service why would she come back and complain now about a service done 2 1/2 months ago?
A refund is not in order for that service that was preformed 2 1/2 months ago and never complained about.
The service preformed on June 9th was for full color and cut/style a $130 value which was given free.
I don't know what I can possibly do for her. I understand she was not happy but I cannot refund for a free service or for a service that was 2 1/2 months ago that she never complained about. I also do not understand why she did not call the salon to discuss this if she had a complaint.