In response to Mr [redacted] 's allegations: He was shopping our lot and verbally asked [redacted] to provide payments, rates and terms on a truck that Mr [redacted] was inquiring aboutIn order to accommodate the customer, [redacted] had the salesperson pull the file of the last vehicle purchased from Long Lewis by Mr [redacted] Using that information, a credit report was pulled to put together a deal on the vehicleFavorable terms were not obtained in which Mr [redacted] was satisfied therefore no deal was agreed uponHowever, Mr [redacted] returned on 3-4-and purchased a motorcycle from Long LewisAt that time, we were not aware of any issues that Mr [redacted] had with Long Lewis or [redacted] We have always kept our customer files in locked storage to protect the privacy of our customersIn my years here with the dealership, we have never had a misunderstanding of this typeWe have reviewed our processes to ensure that this does not occur in the futureWe do apologize for any misunderstanding or miscommunication concerning Mr [redacted] 's requestWe pride ourselves in customer satisfaction and we value the close relationships that we build daily with our customers
In response to Mr [redacted] 's allegations: He was shopping our lot and verbally asked [redacted] to provide payments, rates and terms on a truck that Mr [redacted] was inquiring aboutIn order to accommodate the customer, [redacted] had the salesperson pull the file of the last vehicle purchased from Long Lewis by Mr [redacted] Using that information, a credit report was pulled to put together a deal on the vehicleFavorable terms were not obtained in which Mr [redacted] was satisfied therefore no deal was agreed uponHowever, Mr [redacted] returned on 3-4-and purchased a motorcycle from Long LewisAt that time, we were not aware of any issues that Mr [redacted] had with Long Lewis or [redacted] We have always kept our customer files in locked storage to protect the privacy of our customersIn my years here with the dealership, we have never had a misunderstanding of this typeWe have reviewed our processes to ensure that this does not occur in the futureWe do apologize for any misunderstanding or miscommunication concerning Mr [redacted] 's requestWe pride ourselves in customer satisfaction and we value the close relationships that we build daily with our customers