In response to Mr. [redacted]'s allegations:
He was shopping our lot and verbally asked [redacted] to provide payments, rates and terms on a truck that Mr. [redacted] was inquiring about. In order to accommodate the customer, [redacted] had the salesperson pull the file of the last vehicle...
purchased from Long Lewis by Mr. [redacted]. Using that information, a credit report was pulled to put together a deal on the vehicle. Favorable terms were not obtained in which Mr. [redacted] was satisfied therefore no deal was agreed upon. However, Mr. [redacted] returned on 3-4-16 and purchased a motorcycle from Long Lewis. At that time, we were not aware of any issues that Mr. [redacted] had with Long Lewis or [redacted]. We have always kept our customer files in locked storage to protect the privacy of our customers. In my 29 years here with the dealership, we have never had a misunderstanding of this type. We have reviewed our processes to ensure that this does not occur in the future. We do apologize for any misunderstanding or miscommunication concerning Mr. [redacted]'s request. We pride ourselves in customer satisfaction and we value the close relationships that we build daily with our customers.
In response to Mr. [redacted]'s allegations:
He was shopping our lot and verbally asked [redacted] to provide payments, rates and terms on a truck that Mr. [redacted] was inquiring about. In order to accommodate the customer, [redacted] had the salesperson pull the file of the last vehicle...
purchased from Long Lewis by Mr. [redacted]. Using that information, a credit report was pulled to put together a deal on the vehicle. Favorable terms were not obtained in which Mr. [redacted] was satisfied therefore no deal was agreed upon. However, Mr. [redacted] returned on 3-4-16 and purchased a motorcycle from Long Lewis. At that time, we were not aware of any issues that Mr. [redacted] had with Long Lewis or [redacted]. We have always kept our customer files in locked storage to protect the privacy of our customers. In my 29 years here with the dealership, we have never had a misunderstanding of this type. We have reviewed our processes to ensure that this does not occur in the future. We do apologize for any misunderstanding or miscommunication concerning Mr. [redacted]'s request. We pride ourselves in customer satisfaction and we value the close relationships that we build daily with our customers.