Q Security Systems

Q Security Systems LLC [redacted] June 12, Revdex.com [redacted] La Posada Drive Austin, Texas Dear [redacted] : Thank you for your letter of June in regards to a customer complaint filed by Mr [redacted] Complaint ID #: [redacted] Mr [redacted] is a valued customer, it is unfortunate that Mr [redacted] Alarm Monotoring account was one of many that got caught up on a terrible transition of our company to a diferent service provider Duiring this time multiple billing errors created by the new business model affected Mr [redacted] as well as other account holders We as a company have apologized to Mr [redacted] for the problems created, and the poor response of the people in charge of handling situations like this one After receiving the complaint in writing from the Revdex.com describing Mr [redacted] problems as he convey to me I placed [redacted] al attention to resolving the billing errors a refund for the amoint of $37.00USD was sent to him immediately via [redacted] Currier We are don’t take dissatisfaction lightlyIn fact, your letter has been forwarded to several key people in our organizationWe are already working to improve our internal process, and I hope situations like this one can be prevented in the future Thank You for Your Understanding Sincerely, [redacted] * [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Q Security Systems LLC                                                                        ...

                     
[redacted]
June 12, 2014
Revdex.com
[redacted]
1005 La Posada Drive
Austin, Texas 78752
 
Dear [redacted]:
Thank you for your letter of June 5 in regards to a customer complaint filed by Mr [redacted] Complaint ID #: [redacted].  Mr [redacted] is a valued customer, it is unfortunate that Mr [redacted] Alarm Monotoring account was one of many that got caught up on a terrible transition of our company to a diferent service provider.
 
Duiring this time multiple billing errors created by the new business model affected Mr [redacted] as well as other account holders
 
We as a company have apologized to Mr. [redacted] for the problems created, and the poor response of the people in charge of handling situations like this one  After receiving the complaint in writing from the Revdex.com describing Mr. [redacted] problems as he convey to me I placed [redacted]al attention to resolving the billing errors
1.      a refund for the amoint of $37.00USD was sent to him immediately via [redacted] Currier
We are don’t take dissatisfaction lightly. In fact, your letter has been forwarded to several key people in our organization. We are already working to improve our internal process, and I hope situations like this one can be prevented in the future.
Thank You for Your Understanding
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Review: On 15 March, I finally contracted Mr. [redacted] by phone to inform him that I had been informed by mail by his monitoring service that our home alarm system would not longer be monitored because they had severed their relationship with Q Security systems. Since I had not been able to contact him nor been contacted by him concerning this matter, I had made other arrangements for monitoring. I requested he immediately stop the automatic debit from my checking account. He informed me he would do so first thing Monday morning. I took him at this word. However the debit was still posted to my checking account on 25 March. He had not done as I requested and as he promised. I have now placed a stop payment on the account at my own expense. I called Mr. [redacted] on 26 March to inform him the payment had been processed and he owes me $16.95 for the debit and $20.00 for the stop payment charge. Since he did not answer the phone, I left a detailed message re the above and requested he call me. To date he has not called or attempted to correct the matter.Desired Settlement: Immediate contact and refund. Prior to this matter I had been considering changing my monitoring service because of non-response to service calls. Several calls had not been returned over the past year.

Business

Response:

Q Security Systems LLC

June 12, 2014

Revdex.com

1005 La Posada Drive

Austin, Texas 78752

Dear [redacted]:

Thank you for your letter of June 5 in regards to a customer complaint filed by Mr [redacted] Complaint ID #: [redacted]. Mr [redacted] is a valued customer, it is unfortunate that Mr [redacted] Alarm Monotoring account was one of many that got caught up on a terrible transition of our company to a diferent service provider.

Duiring this time multiple billing errors created by the new business model affected Mr [redacted] as well as other account holders

We as a company have apologized to Mr. [redacted] for the problems created, and the poor response of the people in charge of handling situations like this one After receiving the complaint in writing from the Revdex.com describing Mr. [redacted] problems as he convey to me I placed [redacted]al attention to resolving the billing errors

1. a refund for the amoint of $37.00USD was sent to him immediately via [redacted] Currier

We are don’t take dissatisfaction lightly. In fact, your letter has been forwarded to several key people in our organization. We are already working to improve our internal process, and I hope situations like this one can be prevented in the future.

Thank You for Your Understanding

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,