PVH Corp

While Right Toyota has made an effort towards resolution, this matter is far from fully resolved.    Right Toyota (Finance Department) has yet to successfully terminated the Lease with Bank of the West for the Highlander, nor have they successfully reinstated the...

Prius loan with [redacted] Dealership Services, in the agreed upon amount which was "the payoff amount"  ($3819.45).  Additionally, Right Toyota needs to return the Prius Certificate of Title to [redacted] and my license plate number needs to be re-established to the Prius.    Due to the nature of this complaint, I do not feel comfortable  resolving it with the Revdex.com until I am certain that the financial end of this complaint has been accurately completed, as agreed upon by Matt Winter, my husband and myself.   Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] & [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

As a one time goodwill gesture Right Toyota will refund the customer the amount requested of $287.15 to settle concerns. Customer has accepted the offer and is pleased with the attempts of the dealership to remedy her concerns. Please feel free to contact me directly at...

###-###-#### if you have any further questions. Jon J[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

September 24, 2015Revdex.com4428 N. 12th StreetPhoenix, AZ 85014-4845RE: Complaint ID#: [redacted]) ToWhom It May Concern,We   received   the   complaint   filed   by   [redacted]   [redacted]  ...

and   contacted   the   customer immediately after receiving it.  In order to satisfy the customer’s concerns, we complied with all the requests detailed in the complaint except removing the documentation fee.  We explained to the customer that the documentation fee is charged on every retail automobile transaction and is non-negotiable.  We drafted all new paperwork for the customer to sign reflecting the revisions requested by the customer except for the documentation fee.  The customer is satisfied with the changes.Regards,Zach I[redacted] Right Toyota General Manager

RE: Complaint  ID#:  [redacted] (Mr. [redacted]) To Whom It May Concern,We contacted Mr. [redacted]  [redacted]  immediately after  receiving his complaint to discuss some  of the  details he provided which  we found  inaccurate.  We are  not familiar...

 with  the vehicle  registration guidelines for the State  of California, hence  the  reason we issued  a 90 day  temporary registration for  the  vehicle  and  why  we  did  not  process the  permanent registration through  the  dealership.   When  the  dealership issues   a  90  day  temporary registration we  are  very  thorough in  explaining that  the  permanent registration, in  the customer's home state, is solely their  responsibility.We explained that  the temporary registration that  we issued  was valid for 90 days. In no way did we specify that he could wait the full 90 days before applying for his permanent registration in California, as we are only familiar  with the laws regarding registration in the State  of Arizona  and  nowhere else.   We regret the  fact that  Mr. [redacted]  has  incurred fines, however, the dealership does not pretend to know the laws and regulations of any state other than Arizona.  What could possibly be the benefit  of that? We have been  members of the Revdex.com for many years  and we have always  been willing to compensate a customer with a legitimate complaint. However,  in this case, I find that the dealership has made  no misrepresentation which could have caused  Mr. [redacted] to incur fines registering his vehicle.

We are sorry that Mr. [redacted] that the service he received was less than satisfactory. When he came in for his first service 12 months after purchasing it on June 5, 2017 we performed an A/C flushed, flush injectors and clean the throttle body to try to elevate his concerns. The...

work performed was not covered under warranty because it was preventive maintenance, not repairs to cover failing or defective parts.At the time of inspection, no manufacture defects to the AC or the engine, power train were noted. Mr. [redacted] has an extended warranty that will cover all defective parts that fail but won't cover any preventive maintenance items.  Mr. [redacted] drove the car around for over 2 months since the maintenance was performed and hasn't complained to us further about the vehicle not performing correctly. In order for us to perform any warranty repairs, we need to be able to duplicate the issues. Our mechanics have yet to been able to find any defective parts, performance issues on Mr. [redacted]'s vehicle. We strongly suggest he get a second opinion from any Toyota Servicing facility in the country. Although, we greatly appreciate Mr. [redacted]’s business we will not be able to give him a refund or work on any lemon law arbitration. Mr. [redacted] would have to contact the manufacture directly and request a lemon law arbitration packet to proceed with a lemon law complaint. We do not feel that the Mr. [redacted] was mistreated or taken advantage of in any way and hope that the Revdex.com after reviewing the documents enclosed will close the case accordingly. Sincerely,Right ToyotaJane D'[redacted]