Puscifer

Here is Mr [redacted]’s invoice showing that he placed an order with our company, [redacted], on 1/23/14. We began processing the order on 1/24/14 and we contacted him 2/11/14 about an item he purchased that was out of stock. He took another item in exchange for the out of stock item and we...

shipped his order on 2/12/14. 

Here is our correspondence regarding the out of stock item and exchange he wanted. 

Once we shipped and [redacted] sends the shipping notice he responded with this email:

Here’s the tracking info from [redacted] stating his order was delivered 2/17/14 at 1:45pm, left at front door. 

This notice serves as proof of delivery for the shipment listed below.

Tracking Number:

Service:

[redacted] Ground

Weight:

2.00 lbs

Shipped/Billed On:

02/12/2014

Delivered On:

02/17/2014 1:45 P.M.

Delivered To:

Left At:

Front Door

Thank you for giving us this opportunity to serve you.

Sincerely,

[redacted]           

He states he did not receive anything from us but he did not dispute this with his credit card company as far as my records show. 

Here is our store policy:

Order Fulfillment: Upon completion of your purchase you will receive an email confirming your order. Keep this email, as it is your receipt and will contain pertinent information. 

If you do not receive a confirmation email please check your junk folder. Normally, orders are processed and shipped within 48 hours except for backorders or during pre-sales. In rare cases of a backordered item you will receive an email or phone call with further options. Pre-sales will ship in time that you will receive the item on the official release date.

Thank you for your assistance and I hope this clears up the complaint against our business

Kind regards

Review: On Jan 23 I ordered products from the website.

Puscifer

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Order Number: [redacted]

Detailed Invoice: https[redacted]

Date Ordered: Thursday 23 January, 2014

Products

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1 x Men's Logo Racer Stripe L/S () = $39.99

Size/Color black/red--large

1 x [redacted] Wine Key () = $9.11

Item 1 item

1 x All Remixed Up-- CD ([redacted]) = $12.98

CD 1 item

1 x "What Is…Puscifer" CD ([redacted]) = $12.98

CD 1 item

1 x Donkey Punch the Night EP- CD format ([redacted]) = $7.98

CD 1 item

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Sub-Total: $83.04

United Parcel Service (1 pkg x 4 lbs total) ([redacted] Ground (billed dimensional weight 4 LBS), Estimated Deliver Date: January 29, 2014): $12.47

Total: $95.51

As of today no shipping info. 3 emails and to the company with no response and they charged my bank account. There is no phone number or any other way to get ahold of the store.Desired Settlement: I would like them to overnight me the order they charged me for.

Business

Response:

Here is Mr [redacted]’s invoice showing that he placed an order with our company, [redacted], on 1/23/14. We began processing the order on 1/24/14 and we contacted him 2/11/14 about an item he purchased that was out of stock. He took another item in exchange for the out of stock item and we shipped his order on 2/12/14.

Here is our correspondence regarding the out of stock item and exchange he wanted.

Once we shipped and [redacted] sends the shipping notice he responded with this email:

Here’s the tracking info from [redacted] stating his order was delivered 2/17/14 at 1:45pm, left at front door.

This notice serves as proof of delivery for the shipment listed below.

Tracking Number:

Service:

[redacted] Ground

Weight:

2.00 lbs

Shipped/Billed On:

02/12/2014

Delivered On:

02/17/2014 1:45 P.M.

Delivered To:

Left At:

Front Door

Thank you for giving us this opportunity to serve you.

Sincerely,

He states he did not receive anything from us but he did not dispute this with his credit card company as far as my records show.

Here is our store policy:

Order Fulfillment: Upon completion of your purchase you will receive an email confirming your order. Keep this email, as it is your receipt and will contain pertinent information.

If you do not receive a confirmation email please check your junk folder. Normally, orders are processed and shipped within 48 hours except for backorders or during pre-sales. In rare cases of a backordered item you will receive an email or phone call with further options. Pre-sales will ship in time that you will receive the item on the official release date.

Thank you for your assistance and I hope this clears up the complaint against our business

Kind regards