Purrchews

Never received my order. Very bad customer service. I received a tracking number that was never active and they refuse to refund my order. Ordered December 2019

I purchased a toothbrush and toothpaste for my dog on December 20th. In two months I have not received a shipping update and now they will not refund my money. Every time I contact customer service I receive the same canned reply.

I made an online purchase from Southpaw and my credit card was charged on 1/21/2020 also with an international fee. I did not realize this company was in Canada when placing the order. I have emailed them three times (2/7 and 2/18 and 2/19) and only get vague excuses about why my order has not arrived or been shipped. When I tried to send an email to their listed contact at *** my email came back as infected with a virus. I have had contact from this email address regarding the delays with no resolution *** This is for a dog toothbrush and toothpaste total of $40.50 and an international credit card fee of $1.22.
At this point I feel this is an internet *** and am concerned about my credit card and personal information obtained by this company when I placed the order. Thank you.

I have purchased two dog toothbrushes from an online company Southpaw.store

*** The online company sent me two defective toothbrushes and they don't want to refund me. In an email from them, they acknowledged that products were sent out without inspection and the result of a bad product sent one of my dog to the vet because he swallowed many small parts of the rubber.

Both toothbrushes got destroyed in less than a minute by my small dogs.

I think those dog toothbrushes that were purchased from Vancouver but were shipped from China should NOT be sold in our beautiful country for safety reasons.

purchase date November 23 2019
*** transaction shows 'South Paw Vancouver BC amount $47.67 CDN'
*** email of the person who replied to my refund request : ***@gmail.com

Multiple emails has been send to the company since December 19th, date I have received the items requesting a full refund. I have sent them pictures and they refuse to issue a refund.They promised to send me a replacement instead which I have never received. The last email I have received from then is dated January 10th, 2020 and my last email sent to them re-requesting a refund is dated January 25th, 2020.

Revdex.com Ontario cannot help me since it's a BC company. ***

I need help to get back my refund.