Purity Products

I regret that [redacted]’s experience with Purity...

Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit. To ensure the safest and most secure shopping experience, Purity Products requires direct authorization from the account holder for any changes to be made. Our records indicate [redacted] (account holder is [redacted]) called our Customer Care department. As a courtesy, the super Saver program has been canceled. Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. If you have any questions or ever would like more information about our company, please feel free to contact me. Yours in good health, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
[redacted]
Dear Revdex.com,
[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied...

customers and we work hard in this pursuit.
I’ve personally reviewed [redacted] account and as per our Call Log Activity report, which records all account activity, [redacted] sent an email on 5/**/16 requesting cancelation, a prompt reply was sent advising him to call our Customer Care line as cancelations must be done over the phone for security purpose. [redacted] called in on 8/**/16, however, the order had processed and shipped on 8/*/16.
Call Log Activity Report-- [redacted] User                Date           Reason             Comment
Email team       5/**/16
     Cancellation      Auto reply, phone cancelation only
[redacted] may return the order for full refund, RA#[redacted]; the supersaver has been canceled.
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at [redacted] to obtain a return authorization.
Thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
Yours in good health,
Janeth D[redacted]
Credit Manager, Purity Products
[redacted]
[redacted]
[redacted]
*

As noted previously, At Purity Products, all calls are monitored and/or recorded for quality assurance and compliance. [redacted] agreed to the Super Saver program for the Certified Organic Juice Cleanse when she placed the free bottle order; she was advised to call within the first 2 weeks if not satisfied so she won’t be charged or shipped anything further. [redacted] did not called within the given timeframe, thus the order processed as scheduled.
Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Thank you for your response. As noted previously, we have re-opened the investigation with [redacted]; the previous investigation was closed by [redacted] as “delivery confirmed”. The complete process could take up to 3 weeks; Should a completed investigation determine [redacted] did not receive the package, Purity Products will gladly credit the full amount of $109.90.Again, thank you for bringing [redacted]’ complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

October **, 2015
Complaint ID: [redacted]
Dear Revdex.com,
I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has...

always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
[redacted] called in response to our free bottle advertisement, during the call, he was presented with the following offer:
[redacted] Before I process your order, let me tell you how I can save you an additional $20 off your Super saver. Today, if you choose to pay for your first order, we will save you an additional $7 per bottle. This would reduce your price to just $39.95 per bottle, which saves you over 30% off retail and we will secure this special discount for all future shipments. Of course you can cancel at any time. Plus you will receive three bonus gifts today, a free Stainless Steel Sport bottle, a free bottle of our B-12 Energy Berry Melts, and a free 15 day supply of the Greens Organic Juice cleanse; that’s $70 in bonus free gifts. Your total today would only be $119.85 plus $6.95 shipping, and this is backed by our 60 day Money Back Guarantee. This special package will save you 40% off the retail price. And if you’re not 100% satisfied, simply return your order for a full refund, but keep the free gifts. It’s our way of saying thanks for trying the Organic Juice Cleanse**

All calls are monitored and/or recorded for compliance, quality, and training purposes. I’ve personally reviewed the call, [redacted] readily accepted the offer with no objections. Based on this information, it has been determined the transaction is valid. [redacted] may return the order for full refund, RA#28034847.
Our refund policy is printed on all invoices and is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.
Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted] E-mail: [redacted]

October **, 2015
Complaint ID: [redacted]
Dear Revdex.com,
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our...

goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
My apologies, our records indicate [redacted] had declined to join the Super Saver program; unfortunately, our agent failed to indicate this on the order. All future orders have been canceled and a full refund has been issued. A [redacted] label has been sent to [redacted] , free of charge, to facilitate the return of the order.
At Purity Products, our mission is to create the very satisfied customer, one customer at a time. On behalf of the Customer Care team, please accept my apologies.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth Di** Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]

October *, 2015
Complaint ID: [redacted]
Dear Revdex.com,
I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal...

has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
All calls are monitored and/or recorded for compliance, quality and training purposes. I’ve personally reviewed [redacted] account and as per our Call Log Activity report (see below), on 3/**/15 [redacted] called in and changed the ship date from 6/*/15 to 7/**/15 via our Virtual agent “smartaction_user”; he called again on the same date to report a missing bottle to which our agent sent a replacement for. The next call was on 8/**/15, which [redacted] requested a cancelation, again completed by our Virtual agent “smartaction_user”. The order in question had shipped on 7/**/15, which was before the cancelation was requested. [redacted] request for a label or refund has been denied.
Our refund policy is printed on all invoices and is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization. Return Authorization does not cover the cost of return shipping. Again, you must return your used and/or unused bottles to receive a refund within 60 days.
Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted] E-mail: [redacted]

November **, 2015
Complaint ID: [redacted], [redacted]
Dear Revdex.com,
[redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied...

customers and we work hard in this pursuit.
All calls are monitored and/or recorded for compliance, quality and training purposes. I’ve personally reviewed [redacted]’s account and as per our Call Log Activity report, which records all account activity, our call log records do not have any calls from [redacted] prior to 11/**/15 which he called at 11:52PM during off hours. [redacted] called again on 11/**/15, the day after the order was processed and the agent had the warehouse go thru hundreds of orders to find the order, once found, the order was canceled & fully credited. The Super Saver program has been canceled.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax [redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I appreciate the delivery refund from Purity,  as I never received the product as claimed. I however feel that the refund should have been offered in Purity's initial response, but they were more concerned about promoting their history of customer service, than providing resolution for my issue. It's for that reason I'm not satisfied with the resolution. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November **, 2015Complaint ID:  [redacted], Valerie R. CoxDear Revdex.com,[redacted] is a valuable customer and her
satisfaction with Purity Products is very important to us.  At Purity Products, our goal has always been
to exceed our customer’s expectations, to create fully satisfied customers...

and
we work hard in this pursuit. Our records
indicate [redacted] ordered the
Certified Organic Juice Cleanse via
the web and selected the Super
Saver option when she placed
the online order.  The order is
currently in transit to [redacted] (Tracking details
provided below); this address matches 100% with her credit card company and is
also the same address provided on the Revdex.com complaint.For your
convenience, I’ve included the
link here, in addition to the illustration of the web page at the bottom.  Please visit us online at purityproducts.com
and search for Certified Organic Juice Cleanse to access the product
ordering options or copy onto your browser [redacted].[redacted] may refuse or return the order for full refund, minus $4.95
shipping.  Return authorization # [redacted].  The super saver program has been
canceled. Our refund
policy as printed on all invoices is as follows: Refund Policy - Refunds
cheerfully provided on all used or unused bottles returned within 60 days of
receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a
return authorization. Thank you for bringing [redacted]’s complaint to our attention.  It is important to Purity Products, Inc. to
maintain positive customer relations and to do what we feel is appropriate to
make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure
that they are in full compliance with pertinent state and federal laws.If you have any questions or ever would like
more information about our company, please feel free to contact me.Yours in good health,Janeth
D[redacted]

As noted previously, [redacted] has exceeded the free bottle policy for the year.
Again, thank you for bringing [redacted]s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.

Yours in good health,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

[redacted]
 
 
[redacted] Dear Mediator, [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us.  At Purity Products, our goal has always been to exceed our customer’s expectations, to...

create fully satisfied customers and we work hard in this pursuit.  Our records indicate that [redacted] voluntarily joined the Super Saver auto ship program on 05/**/15 by calling to place a free trial order of Certified Organic Juice Cleanse for the shipping fee of $6.95. By agreeing to enroll, a three month supply is shipped after the free trial , and every three months thereafter at the discounted price 25% off retail. Customers that cancel within the free trial period are never billed and only incur the initial shipping and handling fee for the free trial received.All calls are monitored and/or recorded for compliance, quality, and training purposes. I have personally reviewed the account and found [redacted] called on 06/**/15 requesting to cancel the order that was recently processed. As per [redacted]’s request the order was canceled and a credit was successfully processed for the full amount of $163.65. Please see credit voucher attached.[redacted] Visa [redacted]  [Settled]   [redacted]   [redacted]   [redacted]  Thank you for bringing [redacted]’s concern to our attention.  It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied.  It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws. Yours in good health, [redacted]
[redacted]

May **, 2015
The Revdex.com
[redacted]
Complaint ID: [redacted], [redacted]
Dear Revdex.com,
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable customer and his...

satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
[redacted] has returned the order as of 5/*/15 and a full refund has been issued.
Refund: 5/*/15 10:56 AM $173.70
(Reference: [redacted])
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted], Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted] E-mail: [redacted]
www.purityproducts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When I called Purity on 1/**/2015 @[redacted], I called to cancel future orders. Period. I never, never asked for a delay. Nevertheless, they sent me out a new shipment on 2/**/2015. They did not comply with my cancellation order. It cost me $11.55 to ship back their unwanted product on 2/**/2015. They have failed to refund my mailing cost.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

November *, 2015
Complaint ID: [redacted]
Dear Revdex.com,
I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and his satisfaction with Purity Products is very important to us. At Purity Products, our...

goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
All calls are monitored and/or recorded for compliance, quality and training purposes. I’ve personally reviewed [redacted] account and as per our Call Log Activity report, which records all account activity,
[redacted] called on 9/**/15 at 6:22PM and requested a cancelation which was completed. The order in question had processed & shipped the morning of 9/**/15, which was prior to the cancelation.
The order has since been refused and a full refund has been issued.
Debit: 9/**/15 *:35 AM $124.80
Refund: 11/*/15 1:22 PM $124.80
Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct [redacted] Fax [redacted]
[redacted] E-mail: [redacted]

September *, 2015
Complaint ID: [redacted]
Dear Revdex.com,
I regret that [redacted] experience with Purity Products was not a positive one. [redacted] is a valuable customer and her satisfaction with Purity Products is very important to us. At Purity Products, our goal...

has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
We truly appreciate [redacted] patronage; she has been part of the Purity family since 2012. As a manager, I would like to apologize sincerely for the inconvenience you experience with our Customer Care Department. I have processed a full refund the other bottle.
Thank you for bringing [redacted] complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
Janeth D[redacted] Credit Manager, Purity Products
Direct ###-###-####
Fax ###-###-####
[redacted]
[redacted]
E-mail: [redacted]

[redacted] 
Dear Mediator,
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted] is a valuable...

customer and his satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
Purity Products has been a leader in the nutritional industry over 20 years and we only use the highest grade ingredients dynamically balanced in accordance with the latest advancements in nutritional science. As an industry leader, Purity Products' goal is to provide customers with Evidence Based Nutraceuticals to help look and feel your best. Along with our highly respected panel of experts, we continue to lead the industry by developing truly cutting edge, research based nutritional formulas which feature the latest scientific research. Purity elevates both, our products and service, thereby providing customer with an unparalleled nutritional experience. Our manufacturing facilities are third party certified by industry watchdog organizations such as NSF and NPA, which means they have been audited for compliance with Good Manufacturing Practices (GMPs). With our passion for research and customer satisfaction we look forward to helping cusotmers along their journey to better health. Our products are not intended to diagnose, treat, cure or prevent any disease.
While we do have a great 60 day - money back guarantee, [redacted] had the product for more than 60 days, and so in accordance with Good Manufacturing Practices we are unable to accept the product back. As a customer, I am sure you will appreciate our steadfast commitment to carrying only the freshest products.
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]

[redacted]
Dear Mediator,
I regret that [redacted]’s experience with Purity Products was not a positive one. [redacted]’ is a valuable customer and...

her satisfaction with Purity Products is very important to us. At Purity Products, our goal has always been to exceed our customer’s expectations, to create fully satisfied customers and we work hard in this pursuit.
Our records indicate [redacted] ordered via the web and agreed to the Super Saver program for the H.A. JOINT FORMULA when she placed the order. The offer is as follows:
[redacted]
*
[redacted]
† - $4.95 shipping applies. By accepting the free bottle offer you will be enrolled in our Super Saver program, locking in the low Super Saver price of just $39.95 per bottle. As a Super Saver you will receive three bottles every 90 days. Your first delivery of 3 bottles will arrive about 2-3 weeks after you receive your FREE bottle, so you don't have to worry about missing a day. Purity Products will charge the credit card used today for your 3 bottle shipments. Of course, you can customize your order at any time by changing the frequency, date of shipment and number of bottles shipped out to you. However if you’re not satisfied for any reason, simply call our customer cr located on your free bottle within the first 2 weeks and you will not be charged or shipped anything further. Remember, the free bottle is yours to keep no matter what.
[redacted] checked the box “I have read and agree to the offer details below” which acknowledges that she read and accepted the offer. As per our refund policy, [redacted] may return the order for full refund; the super saver has been canceled.
Our refund policy as printed on all invoices is as follows:
Refund Policy - Refunds cheerfully provided on all used or unused bottles returned within 60 days of receipt. Please call Customer Care within 60 days at ###-###-#### to obtain a return authorization.
Thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.
If you have any questions or ever would like more information about our company, please feel free to contact me.
Yours in good health,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Purity Products has not been truthful in their response. They stated I agreed to the super saver with a delayed date. That is untrue. I told the company representative, [redacted], on 1/**/15 that I wanted to cancel the automatic shipments because I saw no benefit to the product. She tried to talk me into a delayed order. I said no. The purpose to my call was to cancel the future auto shipments not to delay anything. She told me that I had until Feb [redacted] to call back to resume the auto shipment that wound go out on Feb [redacted]. I told her I understood the fact I COULD call back to resume if I want further products. I never called back to resume anything, therefore, leaving my cancellation intact. Purity Products then went ahead and use my credit card without my knowledge or permission and shipped an order out on Feb [redacted], 2015. To me that is theft. [redacted] the supervisor ,asked me for my cancellation number, but [redacted] never gave me one and I did not know I was suppose to have one. It cost me $11.55 to mail the unwanted product back on 2/**/2015. They will not credit my account until they get the unwanted product back by return mail. They forced their product on me even after I cancelled it, tied up my credit card, and cost me $11.55 out of pocket in return mail costs. I am very unhappy with this company and they way they deceive the public. Shame on them.  I want the $143.85 returned to my credit card account and the $11.55 in mailing cost returned to me.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Again, thank you for bringing [redacted]’s complaint to our attention. It is important to Purity Products, Inc. to maintain positive customer relations and to do what we feel is appropriate to make sure that our customers are satisfied. It has also given us the opportunity to review our practices to ensure that they are in full compliance with pertinent state and federal laws.