Puria Skin Serum

To: *** ***Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum on a day trial basis back on 11/03/and paid the shipping and handling fee of $The trial expired on 11/17/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentDue to no cancellation the autoship program took effectThe following month on 12/17/the customer was charged $for a new shipment of skin serum.The customer contacted our Customer Service on and requested for their subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 12/17/and 11/17/for any misunderstanding when placing the order: $and $for the skin serumsHere are the refund confirmations: $Trans-ID: *** dated 01/03/$Trans-ID: *** dated 01/03/The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I assume 4-weeks from 01/16/2018? Somehow, I find that hard to believe but we will see. I disagree with their reply to your officeIt was a phishing activity posing as *** and offering reward in exchange for answering a surveyNever was it presented clearly that it was a trial orderIt was presented as a free gift as a reward for answering the survey.Regards,*** ***
Regards,
*** ***

To *** *** : Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have
to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records, the customer ordered our Skin Cream and Eye Serum on a day trial basis back on 01/10/and paid the shipping and handling fees of $and $The trial expired on 01/24/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/24/$for the Skin Cream and $for the Eye Serum The customer contacted our Customer Service on 01/25/and requested for the subscription to be cancelled, which we didHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/24/2017, $for the Skin Cream and $for the Eye Serum for any misunderstanding when placing the orderHere are the refund confirmations:$Trans ID:dated 01/30/ $Trans ID:dated 01/30/2017.The refunds should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To: *** ***Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum on a day trial basis back on 12/26/and paid the shipping and handling fee of $The trial expired on 01/09/and due to the fact that the customer didn’t cancel they were charged $for the original shipmentThe customer contacted our Customer Service on 01/09/and requested a refundWe immediately cancelled their account and offered a 35% refund which the customer declinedHowever we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 01/09/for the skin serum in the amount of $for any misunderstanding when placing the orderHere is the refund confirmation:$Trans-ID: *** dated 01/09/The refund should reflect on customer’s account within to business daysPlease relay this information to our customer and feel free to let us know should you have further questions

To *** ***:Thank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to
affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a day trial basis back on 09/30/and paid the shipping and handling fees of $and $The trial expired on 10/14/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/14/2017: $for the skin serum and $for the eye cream. The customer contacted our Customer Service on 10/19/and requested for the subscription to be cancelled, which we didThe customer also requested a refund so we processed a refund of $for the skin serum and $for the eye creamLater on 10/21/we refunded the remaining charge for the skin serum in the amount of $However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund for the charge on 10/14/2017: $for the eye cream for any misunderstanding when placing the orderHere is the refund confirmation:$Trans ID: *** dated 11/07/2017. A check will be mailed to the customer’s address within 4-weeksPlease relay this information to our customer and feel free to let us know should you have further questions.--Puria Skin SerumEmail: [email protected] Free Number* ***{#HS:463342466-1544926#}

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: ***Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and
acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesAccording to our records, the customer ordered our skin serum and eye cream on a day trial basis back on 01/09/and paid the shipping and handling fees of $and $The trial expired on 01/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/23/2018: $for the skin serum and $for the eye cream.The customer contacted our Customer Service on 01/23/and requested refundsWe immediately cancelled her account and processed a full refund for each product the following dayHere are the refund confirmations:$Trans-ID: dated 01/24/ $Trans-ID: 01/24/Please relay this information to our customer and feel free to let us know should you have further questions

This complaint against [redacted] and his company [redacted], LLC is based on the following: On August 11th, I met [redacted] from [redacted] at location that was under construction in the 2525 Cmno Del Rio South building. [redacted] presented the suites of about 8 treatment rooms for people in the...

therapeutic and holistic professions. That day, I provided her a check for $780.00 which was cashed on August 23rd, three days prior my signing their agreement for use of one of their rooms for my business. On or about August 26, 2017 I signed a membership contract "…for the use of space at [redacted] starting September 15, 2017”. After signing the agreement, I felt the situation would not be good for my services. I felt that [redacted] misrepresented the office as “professional” when I noticed signage on an estheticians room (not normally classified as a wellness practitioner, but instead beauty) that was a huge black and white funky sign that said “Sugar and Spice.” Not claiming any direct facts, but my impression made me wonder if the space was actually used for prostitution rather than esthetician services. Whether it was or not, I did feel that it would have a negative impact on my own business and decided to continue looking for space. So on September 6th, I notified [redacted] office manager that I decided not to move into their office space., I offered to pay a small fee for the 11 days of “holding a space” because I assumed that I was signing a lease for the room. Later I realized it wasn’t even a lease but an actual membership. [redacted] did not know how to handle the return of my deposit. She contacted [redacted] who told her that I needed to give them 30 days notice despite the contract was still not in effect. On September 9th, [redacted] attempted to send a “refund” of $208 of the $780.00 which I returned requesting a corrected refund. To date, I have not received the correct refund. From this action, it appears that [redacted] was trying to incorporate the September 15th date into his own calculations. Yet, mistakenly so. Because the agreement was not in effect and no performance of the contract had been done. I never received keys to the room nor any other space under [redacted]. I never used any of their facilities in any other capacity. And, I never received a signed copy of our contract. [redacted] attempted to calculated a 30 day notice starting from September 7th through October 7th and then attempted to refund 8 days from the effective date of the contract-October 8th through the 15th. Had Mr. [redacted] accepted my offer of paying him from holding a space for 11 days, I would have most likely remained under the assumption that I had signed a lease. But I did not sign a lease, I signed a membership. Because this was a membership and I had not been provided any benefits as a member as well as the effective date being clearly stipulated to begin on September 15th, I realized based on contract law, that I did not need to offer Mr. [redacted] anything and that I should receive my $780.00 back in full. Mr. [redacted] was provided several links regarding contract laws regarding effective dates versus signing dates. Mr. [redacted] did not respond and has violated his own agreement of returning my deposit within 21 days. I am requesting that a full refund be made based on the above facts. I am hoping this can be resolved without further legal implications.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I greatly appreciate the company's resolution of this issue and would like to extent my thanks to both the Revdex.com and the company!  I would, however, point out that I had contacted the company prior to Nov 13th to cancel the auto enrollment program.  This communication was by email which was indicated by the company when I signed up as an acceptable means of contact. To avoid similar issues with other customers, I would recommend that they make it clear that the policy can only be cancelled by phone.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 09/26/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 10/10/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 10/10/2017: $94.95 for the skin serum and $89.95 for the eye cream.The customer contacted our Customer Service on 10/10/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 10/10/2017: $94.95 for the skin serum and $89.95 for the eye cream for any misunderstanding when placing the order. Here are the refund confirmations:$94.95 Trans ID: [redacted] dated 11/07/2017. $89.95 Trans ID: [redacted] dated 11/07/2017.A check will be mailed to the customer’s address within 4-6 weeks. Please relay this information to our customer and feel free to let us know should you have further questions.--Puria Skin SerumEmail: [email protected] Free Number: 1-877-220-9811

To: Revdex.com Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers...

have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 12/20/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 01/05/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/05/2018: $94.95 for the skin serum and $89.95 for the eye cream. The customer contacted our Customer Service on 01/05/2018 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 01/05/2018 for any misunderstanding when placing the order. Here are the refund confirmations:$94.95 Trans-ID: [redacted] dated 01/17/2018.      $89.95 Trans-ID: [redacted] dated 01/17/2018. The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum on a 14 day trial basis back on 08/27/2017 and paid the shipping and handling fee of $4.95. The trial expired on 09/10/2017 and due to the fact that the customer didn’t cancel they were charged $94.95 for the original shipment. Due to no cancellation the autoship program took effect.The following month on 10/10/2017 the customer was charged $94.95 for a new shipment of skin serum.The customer contacted our Customer Service on 10/19/2017 and requested for her subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing a full refund for the charge on 10/10/2017 for the skin serum in the amount of $94.95 for any misunderstanding when placing the order. We will also provide an additional refund for the charge on 09/10/2017 in the amount of $94.95. Here are the refund confirmations:$94.95 Trans ID: 93158200 dated 11/08/2017.$94.95 Trans ID: 88822655 dated 11/08/2017.The refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 11/03/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 11/17/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original order on 12/01/2017: $94.95 for the skin serum. The delay in the charge was caused by several unsuccessful attempts to charge the customer’s card; we also attempted to charge the customer $89.95 for the eye cream but the charge was declined. The customer contacted our Customer Service on 12/02/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 12/01/2017: $94.95 for the skin serum for any misunderstanding when placing the order. Here is the refund confirmation:$94.95 Trans ID: [redacted] dated 12/05/2017.      The refunds should reflect on customer’s account within 3 to 7 business days. Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you, 
Regards,
[redacted]

To: Revdex.comThank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 11/03/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 11/17/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 12/01/2017: $94.95 for the skin serum and $89.95 for the eye cream.The customer contacted our Customer Service on 01/19/2018 and requested refunds. We immediately cancelled their account and issued refunds in amounts of $94.95 for the skin serum and $89.95 for the eye cream. Here are the refund confirmations:$94.95 Trans-ID: [redacted] dated 01/19/2018.      $89.95 Trans-ID: [redacted] dated 01/19/2018.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I just checked my bank account and all charges have been refunded, as requested! I am so pleased with the way Revdex.com has handled this and am delighted with the results. I would like to add that I don't believe this was an innocent mistake on the part of the company, for the reasons described in my complaint. A reputable business would not try to get me to agree to stop any further action for 50% of the fraudulent charges. Thank you very much!!!
Regards,
[redacted]

To [redacted]
Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum on a 14 day trial basis back on 09/12/2017 and paid the shipping and handling fee of $4.95. The trial expired on 09/26/2017 and due to the fact that the customer didn’t cancel they were charged $94.95 for the original shipment. Due to no cancellation the autoship program took effect.The following month on 10/26/2017 we attempted to charge $94.95 for another shipment of skin serum but the charge was declined. The customer contacted our Customer Service on 10/28/2017 and requested for their subscription to be cancelled, which we did. The customer also requested a refund so we processed a 50% refund in the amount of $48.00. However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be providing the remaining refund for the charge on 09/26/2017 for the skin serum in the amount of $46.95 for any misunderstanding when placing the order. Here is the refund confirmation:$46.95 Trans ID: 3799800678 dated 11/15/2017. The refund should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] : Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our Skin Serum product on a 14 day trial basis back on 11/21/20107 and paid the shipping and handling fee of  $4.95. Unfortunately the customer’s order hit a glitch in our system,which resulted in the customer being subscribed to 7 additional trial orders. The trials expired on 12/05/2017  in which the customer was charged  $94.95 x 8 for the  8 shipments of Skin Serum.Customer contacted our Customer Service on 12/22/2017 and requested for their subscription to be cancelled, which we did.The customer also requested a refund unfortunately our Customer Service was unaware of the system glitch and only offered the customer 2 refunds of $94.95.However we feel for our customer’s concerns and do apologize for the inconvenience, thus will be refunding the customer of all charges.The Customer may also keep all shipments as a way to apologize to our customer for the error. Here are the refund confirmations:$94.95 Trans ID: [redacted] dated 12/22/2017. $94.95 Trans ID: [redacted] dated 12/22/2017. $94.95 Trans ID: [redacted] dated 01/19/2017. $94.95 Trans ID: [redacted] dated 01/19/2017. $94.95 Trans ID: [redacted] dated 01/19/2017. $94.95 Trans ID: [redacted] dated 01/19/2017. $94.95 Trans ID: [redacted] dated 01/19/2017. $94.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017.$4.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017. $4.95 Trans ID: [redacted] dated 01/19/2017. Refund should reflect on customer’s account within 3 to 5 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To: [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our skin serum and eye cream on a 14 day trial basis back on 12/18/2017 and paid the shipping and handling fees of $5.99 and $4.95. The trial expired on 01/01/2018 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 01/01/2018: $94.95 for the skin serum and $89.95 for the eye cream. The customer contacted our Customer Service on 01/02/2018 and requested for the subscription to be cancelled, which we did. On 01/06/2018 the customer's account was flagged as a chargeback due to the customer filing a dispute with their financial institution, in which their financial institution has ruled the dispute in our favor. Regardless we will be providing a full refund for the charges on 01/01/2018 for any misunderstanding when placing the order. Here are the refund confirmations:$94.95 Trans ID: [redacted] dated 01/16/2018.      $89.95 Trans ID: [redacted] dated 01/16/2018. The refunds will be mailed as a check in 4-6 weeks. Please relay this information to our customer and feel free to let us know should you have further questions.