Puretech Water Systems Reviews (3)
Puretech Water Systems Rating
Address: 1702 McGraw Ave, Irvine, California, United States, 92614
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Ms*** ***,The following is our response to complaint #*** submitted on 6/16/2015:The customer claims that there is possibly a problem with the unitToday(7/23/15) we were made aware of the situation for the first time and wecontacted the customer immediately to offer our
assistance. We informedhim that we are more than happy to help him with this situationThecustomer agreed to allow us to send a technician to his home as soon aspossible and do whatever is necessary to get the unit performing like thecustomer expects.Customer Service DepartmentApollotek International
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
[redacted] - (([redacted], TX) - This customer doesn’t have an issue with any of ourequipment. We asked the sales rep to contact Mr. [redacted] and ensure that any misunderstandings are resolved.