PureSkin Laser & Aesthetics

Customer is stating that when using a mobile device we do not have our "Shipping & Returns" Policy but only include our terms pageThis is information that is being statedWhen visiting our website on a mobile device all our policies are includedWhen going to the bottom of our page on any mobile device our "Shipping & Returns" Policy tab is listed right on top of our "Privacy & Terms" Policy tab, these are the last two sections when using a mobile deviceThe customer just overlooked this information

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Had I known this is in the first place I would have sent back the whole kit Now I have a box of parts I can't use It is great you sent me a label and allThe point is that I have waited now almost two months for a refund and am not happy I won't send back the other parts because it is the point of the matter now Waiting to long to help a customer out and now very unsatisfiedI won't be ordering again from autohance In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by AutoHance.com regarding complaint ID ***.Sincerely,
*** ***

At this time, I have been contacted directly by AutoHance.com regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
Wanted me to send tube back and I did Then they said they wanted whole kit
back
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This email is in response to Claim ID # [redacted].   The customer is stating that they would like a refund for their order. The part that the customer ordered and received has three pieces, the pieces are a pipe, a filter and a heat shield. The customer contacted us letting they know that they were having an issue with the pipe and we had let the customer know that they can send back their order for a refund. We sent the customer an electronic [redacted] return label so they could ship back the order at no cost to them. We emailed the customer the [redacted] return label on November [redacted], the tracking number is [redacted] and was delivered back on November [redacted]. Upon the returns department checking the returned order they were able to see that the customer only sent back the pipe, they did not include the rest of the items such as the filter and heat shield. We contacted the customer via email on December [redacted] letting him know that we can not issue a refund for this item and that we needed the missing pieces (filter and heat shield) to complete the return and be able to issue a refund. The customer emailed us back on December [redacted] stating they thought they only needed to send back that one item, we then sent them an email back letting him know that we needed all the parts back in order to issue a refund. At our expense again we provided the customer with a secondary prepaid [redacted] return label to send back those two missing items. The tracking number for the second prepaid [redacted] return is [redacted]. As you can see from going to the [redacted] website the customer has not yet sent back the missing parts. (Please click this link for the [redacted] website: [redacted]) therefore we have not issued a refund and can not issue credit until all components are received back.   Thank you,   --
[redacted] * [redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Had I known this is in the first place I would have sent back the whole kit.  Now I have a box of parts I can't use.  It is great you sent me a label and all. The point is that I have waited now almost two months for a refund and am not happy.  I won't send back the other parts because it is the point of the matter now.  Waiting to long to help a customer out and now very unsatisfied. I won't be ordering again from autohance    
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer states that we do not list that all returns are subject to a 15% restocking fee. Our Shipping & Returns page clearly state our full return policy. On this page it is clearly written that "A restocking fee of up to 15% may be applied". Our Shipping & Returns page can be found by...

clicking on this link: [redacted]By clicking on the link it will take you directly to our page and you can read our full return and exchange policy.

Customer is stating that when using a mobile device we do not have our "Shipping & Returns" Policy but only include our terms page. This is false information that is being stated. When visiting our website on a mobile device all our policies are included. When going to the bottom of our page on any mobile device our "Shipping & Returns" Policy tab is listed right on top of our "Privacy & Terms" Policy tab, these are the last two sections when using a mobile device. The customer just overlooked this information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The transaction was conducted on my phone. The vendor's mobile website does not list a shipping and returns page. Their terms page is accessible and does not list a restocking fee. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]