Purely Hosting, LLC

Hello! 
 
We have reviewed the account and have determined that the issues the client has been experiencing have not been server related, but related to email compliance (SPAM notifications) and domain verification required by law from our third party registrar. We have...

contacted the client in regards to these issues and have provided resolutions to the client that have required a response/confirmation from the client but have not received a response/confirmation regarding these resolutions. Since we have not received any response/confirmation to the resolutions we have provided, no action has been taken, as we cannot move forward without the response/confirmation from the client.
 
Since we have not received any response/confirmation from the client for quite some time, we will honor the client's request for a refund in the amount of $467.60 USD which includes all fees charged except for the domain registration and domain renewal fees of $14.95 each charged on December 11, 2012 and November 18, 2013, which are third party fees that go to our domain registrar. Since the client is located outside of the US, we will issue a refund via PayPal. We will just need the required PayPal account information which will be requested separately in an email from our support.
 
In the mean time, the account has been cancelled.
 
Thank you,
 
Purely Hosting Support

Hello!We have refunded your account in full and cancelled your account completely along with any future billing.Please allow 3 - 5 business days for the refund to reflect on your financial statement.Thank you,

Dear Revdex.com team,I would like to thank you for your assistance in attending to my complaint #[redacted]Purely Hosting LLC sent an email on 18th August confirming that the full amount has been transferred back to my account:"Hello [redacted]We are writing to confirm that full refund of $ 263.80 has been...

completed on Aug/18/2015Now that we have issued your refund it is up to your financial institution to put the funds back onto your card. With some financial institutions this can take several business days. If you do not receive the funds back on your card within a reasonable amount of time, please contact the financial institution that issued you the card.Thank you for your patience,-- Regards,ShawnPurely Hosting Customer SupportVisit our Support Center http://purelyhosting.com/knowledge_base/Connect with us: Twitter http://twitter.com/purelyhostingFacebook http://www.facebook.com/PurelyHosting"The amount of $263.80 has appeared back in my account two weeks later.I appreciate your full support.Regards,[redacted]

Dear [redacted],We have confirmation from our accounting department that the check was mailed out. Since this is taking longer than you expected, we can expedite the refund by issuing the refund via PayPal. Please mail your PayPal information to [email protected] so we can send the funds...

as soon as possible.Thank you,Purely Hosting

A full refund has been issued.