Pure Garcinia Cambogia

Dear Revdex.com,Thank you for notifying us regarding this complaint However, we have not been able to locate this customer in our records and feel that this complaint has been posted against and sent to the wrong business We have searched by first name, last name, email address and physical address and do not find any orders that match this customer's description Furthermore, none of the products we have sold match the price point that he mentions ($88.92).We remain available to answer any further questions or concerns, but otherwise we request that you reassign this complaint to the correct business.Thank you,Pure Garcinia Cambogia Customer Support

Dear Revdex.com,We have researched this complaint and our records show that when the customer placed this order, she agreed to the terms and conditions listed on our website Our terms and conditions clearly state that, if the customer is not satisfied with the product, he/she must call to cancel their subscription before the 14-day trial period expires If the customer does not cancel within the trial period, then he/she will be charged for a 30-day supply of the product at the end of the trial period Unfortunately, whether the customer thoroughly reads and understands the terms to which he/she is agreeing, is beyond our control.However, as a show of our will to provide excellent customer service, we have gone ahead and refunded the customer for the full purchase price of the product, $89.97, on 2/22/ Within to business days, the customer should receive a credit back to the card that she used for her original purchase.We will now consider this matter closed, but please let us know if there are any questions or concerns.Sincerely,Pure Garcinia Cambogia Customer Service

Hello Thanks for your response In regards to the complaint referenced in this email, instructions for cancelations and returns are explicitly stated in the packing slip that is included with each shipment The customer is instructed to call our customer service center to get an RMA number so that we can efficiently and properly receive the merchandise back to our warehouse and credit the customer accordingly However, the customer did not follow these instructions Regardless, we always strive for excellent customer service, so in a show of good will we have refunded the customer as follows: $on 1/18/ $on 1/18/ $on 1/27/ $on 1/27/(three separate charges of $9.95) The customer should have seen all of these refunds come back to her card by now, but we are happy to look into things further if not Regarding contact info, you can keep the same address you have on file, but instead of [redacted] , you can send items Attn: Pure Garcinia Cambogia Customer Service, and use this email address for electronic communication Thanks very much for your assistance, Pure Garcinia Cambogia Customer Service

Dear BBB,We would like to reiterate that our terms and conditions are available and clearly spelled out on our website, and our customer service information is available on the website as well as on the confirmation email and packing slip inside each shipment. The terms to which the customer agreed clearly state that there is a 14-day trial period, which begins on the day the order is placed. On the day the order is placed, the customer agrees to pay a $4.95 nonrefundable shipping & handling charge. If the customer does not wish to continue to use the product, they are instructed to call the customer service number to cancel the trial and stop any future billing or shipments. If the customer does not cancel the order within the 14 day period, they will be billed $89.97 for the initial product at the end of the trial period and then we will ship another 30-day supply of product on the 45th day after the initial order was placed. All of this information and more is available on our website, and the customer agreed to these terms and conditions when she placed the order. Normally, in light of these facts, we would not refund any money above and beyond the price of the product purchased, as we have disclosed our terms up front and the customer purchased the items with an indication of agreement to these terms. However, in this case and in a diligent effort to provide excellent customer service, we have issued a money order to this customer in the amount of $35.00 and sent it to the shipping address we have on file. She should receive this payment within 7 to 10 business days.We will now consider this matter closed.Thank you for your time and consideration.To help you get started, we offer a fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home delivery program. You can try Pure Garcinia Cambogia to determine for yourself if this product is right for you. When you submit your order, you agree to pay the non-refundable shipping & handling charge of$4.95for your trial bottle. If you find that the product is not right for you, simply call our Customer Service Center at [redacted] to cancel before the end of your fourteen (14) day trial period and you will not be charged anything else. Your fourteen (14) day trial period begins when you place your order and includes processing, shipping, and transit time. If you do not receive your trial bottle bottle within five (5) days of ordering, please contact our Customer Service Center at [redacted] .If you do not cancel before the end of your fourteen (14) day trial period, we bill you$89.97for the initial product and we will ship you a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th) day after you placed your order and every thirty (30) days thereafter until you choose to cancel these continuing shipments. No further notice will be sent to you. Upon shipment, every thirty (30) days, we will automatically charge the credit card you used to order your trial bottle for a total monthly charge of$89.97per mont

Dear Revdex.com, Thank you for notifying us regarding this complaint. Our records show that a trial order was placed online for Pure Garcinia Cambogia on 01/06/2017. As part of the trial order, the customer must first agree to our terms and conditions, which are clearly listed on our
website, in order to proceed with the order. These terms state that the customer will be charged only $to cover the shipping and handling, but then will be charged the full price of the product at the end of the trial unless the order is canceled before the trial period ends. We show no record of the customer contacting us until 01/23/2017 (after the trial period ended), so his account was charged accordingly. After researching the customer’s account, we did see that the shipment took longer than usual to reach the customer, due to a delay at the fulfillment house. We have confirmation from the ** *** *** that the product was successfully delivered in/at the customer’s mailbox on 01/13/2017, which would have given the customer about a week to try the product, but it should have been delivered sooner. We apologize that the customer did not receive his trial order in a timely manner. Due to the shipping delay, the customer will be receiving a full refund on all charges, in the amount of $on the card used to pay for the original order. Depending on the customer’s bank, it can take anywhere from to *business* days from 02/14/to receive funds We would like to emphasize that we do in fact disclose the terms and pricing details of the trial order on our website, and that we take steps to ensure that our customers have seen and agreed to the terms. Unfortunately, it is beyond our control whether or not the customer fully reads the terms before indicating that he/she agrees to them. However, we always attempt to diligently help any customer who may have overlooked certain details and work to find a reasonable solution This response serves as a confirmation that the customer’s auto ship subscription has been successfully canceled and his money has been refunded. He will no longer receive shipments; nor will he be charged for any additional product. We will consider this matter closed, but feel free to contact us should you have any additional questionsSincerely, Pure Garcinia Cambogia

I had ordered a TRIAL SIZE garcinia cambodia that very same day they debited my account times , times with ABSOLUTELY NO AUTHORIZATION they charged me with a trial size coffee and a dollar day coffee I did not want or need.I was unaware of this order never ordered it I do not even drink coffeeWhen I called customer service I was told they gave me the refund and my bank was holding my funds! I called my bank and was told this was not true they and myself were looking at my statement when they said they credited my account on Dec 14th there was no creditI asked to speak to a manager and they insisted there was not one available I called at least times and recieved the same answerYes this is a scam they were not very nice on the phone and offered no help or refunds

Revdex.com:Here is a purchase Id. ***
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was never made aware of a "trial date"....it was posted as a FREE trial with S/H charges the only monies due! It was due to no fault of my own that they went ahead and charged me for the tablets! This incurred a charge of $to my checking account..since I did not sign or agree to any "trial of days", I feel I should be reimbursed for the overdraft charges to my checking account!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:There was no "evident" reference to their "supposed" terms!! It was advertised as a "FREE" trial....no mention of time related terms!! Sorry, This was "fraudulent" advertising at it's best! Thank you!
Sincerely,
*** ***

Hello.  Thanks for your response.  In regards to the complaint referenced in this email, instructions for cancelations and returns are explicitly stated in the packing slip that is included with each shipment.  The customer is instructed to call our customer service center to get an...

RMA number so that we can efficiently and properly receive the merchandise back to our warehouse and credit the customer accordingly.  However, the customer did not follow these instructions.    Regardless, we always strive for excellent customer service, so in a show of good will we have refunded the customer as follows:   1.  $89.97 on 1/18/16 2.  $87.27 on 1/18/16 3.  $19.95 on 1/27/16 4.  $29.85 on 1/27/16 (three separate charges of $9.95)   The customer should have seen all of these refunds come back to her card by now, but we are happy to look into things further if not.   Regarding contact info, you can keep the same address you have on file, but instead of [redacted], you can send items Attn:  Pure Garcinia Cambogia Customer Service, and use this email address for electronic communication.   Thanks very much for your assistance,   Pure Garcinia Cambogia Customer Service

Hello.No, that is not our company.  We did an online search of the phone number you provided in your response, and it pulled up a product called "Pure Garcinia Elite." (website: https://www.garciniabmi.com/)  There appears to be a company name and contact information/address at the bottom of the page (which is not our company name or address).  Perhaps that will help you get your issue resolved and the complaint filed against the correct business.Sincerely,Pure Garcinia CambogiaCustomer Support

Dear Revdex.com, Thank you for notifying us regarding this complaint.  We are unable to locate the customer in our records when searched by first/last name, telephone, email, and mailing address.  It would be very useful to us if the customer is able to furnish an order number or a reference...

number listed on the packing slip to try and research further.  Upon placing the order, the customer should have also received a confirmation email – if the customer could provide the information from the confirmation email (product name, order number, email address that the confirmation it was sent to), that would be another way to locate this customer in our records.  We recommend that the customer call the phone number or contact the company listed on her credit card statement for further assistance. We believe that this complaint is not meant for us but for another company that sells similar products.  We remain available to answer any further questions, but otherwise request that you kindly remove this complaint from our Revdex.com page.  Sincerely, Pure Garcinia Cambogia Customer Support

Dear Revdex.com,Thank you for notifying us regarding this complaint.  However, we have not been able to locate this customer in our records and feel that this complaint has been posted against and sent to the wrong business.  We have searched by first name, last name, email address and physical...

address and do not find any orders that match this customer's description.  Furthermore, none of the products we have sold match the price point that he mentions ($88.92).We remain available to answer any further questions or concerns, but otherwise we request that you reassign this complaint to the correct business.Thank you,Pure Garcinia Cambogia Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Dear Revdex.com,We have researched this complaint and our records show that when the customer placed this order, she agreed to the terms and conditions listed on our website.  Our terms and conditions clearly state that, if the customer is not satisfied with the product, he/she must call to cancel...

their subscription before the 14-day trial period expires.  If the customer does not cancel within the trial period, then he/she will be charged for a 30-day supply of the product at the end of the trial period.  Unfortunately, whether the customer thoroughly reads and understands the terms to which he/she is agreeing, is beyond our control.However, as a show of our will to provide excellent customer service, we have gone ahead and refunded the customer for the full purchase price of the product, $89.97, on 2/22/16.  Within 5 to 7 business days, the customer should receive a credit back to the card that she used for her original purchase.We will now consider this matter closed, but please let us know if there are any questions or concerns.Sincerely,Pure Garcinia Cambogia Customer Service

Dear Revdex.com,We would like to reiterate that our terms and conditions are available and clearly spelled out on our website, and our customer service information is available on the website as well as on the confirmation email and packing slip inside each shipment.  The terms to which the customer agreed clearly state that there is a 14-day trial period, which begins on the day the order is placed.  On the day the order is placed, the customer agrees to pay a $4.95 nonrefundable shipping & handling charge.  If the customer does not wish to continue to use the product, they are instructed to call the customer service number to cancel the trial and stop any future billing or shipments.  If the customer does not cancel the order within the 14 day period, they will be billed $89.97 for the initial product at the end of the trial period and then we will ship another 30-day supply of product on the 45th day after the initial order was placed.  All of this information and more is available on our website, and the customer agreed to these terms and conditions when she placed the order.  Normally, in light of these facts, we would not refund any money above and beyond the price of the product purchased, as we have disclosed our terms up front and the customer purchased the items with an indication of agreement to these terms.  However, in this case and in a diligent effort to provide excellent customer service, we have issued a money order to this customer in the amount of $35.00 and sent it to the shipping address we have on file.  She should receive this payment within 7 to 10 business days.We will now consider this matter closed.Thank you for your time and consideration.To help you get started, we offer a fourteen (14) day trial of Pure Garcinia Cambogia with enrollment in our home delivery program. You can try Pure Garcinia Cambogia to determine for yourself if this product is right for you. When you submit your order, you agree to pay the non-refundable shipping & handling charge of$4.95for your trial bottle. If you find that the product is not right for you, simply call our Customer Service Center at [redacted] to cancel before the end of your fourteen (14) day trial period and you will not be charged anything else. Your fourteen (14) day trial period begins when you place your order and includes processing, shipping, and transit time. If you do not receive your trial bottle bottle within five (5) days of ordering, please contact our Customer Service Center at [redacted].If you do not cancel before the end of your fourteen (14) day trial period, we bill you$89.97for the initial product and we will ship you a thirty (30) day supply of Pure Garcinia Cambogia on the forty-fifth (45th) day after you placed your order and every thirty (30) days thereafter until you choose to cancel these continuing shipments. No further notice will be sent to you. Upon shipment, every thirty (30) days, we will automatically charge the credit card you used to order your trial bottle for a total monthly charge of$89.97per mont