Pure Body Spa

Ms [redacted] had an appointment with Pure Body Spa on May 3, at 11:00amShe failed to contact us to let us know she wouldn't make her appointment, until two days past her appointment after we had contacted herWe provide our clients with hour and hour emails and text reminders of their appointment date and timeWe also make in very clear with our clients of our hour cancellation policyPlease review information showing what our clients receiveI also stated to Ms***, in consideration of her situation, we'd allow her to have as a credit for what she paid to Groupon, however, her coupon would no longer be valid...to be fair to all, she declined.Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no action that she suggested for my useI called every day of my apt or prior to notify herLeft messages and suchShe still took money from me and that's wrongWhere is the moral compass in this company Regards, [redacted] ***