Pure Air Reviews (5)
Pure Air Rating
Address: 7138 Tulane Ave, Saint Louis, Missouri, United States, 63130-2342
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It was a pleasant experience doing business with a company who did what they said they would doThe work quality was outstanding and they cleaned the work area when doneI would recommend Pure Air to anyone looking for quality work and the system they installed works efficiently
We purchased a new RHEEM air conditioner from Pure Air years ago, (a unit which they recommended), and the copper coil leaked and froze unitThey came in and used our hair dryer to thaw it We were quoted $900+ to replace coil We had a 3-year maintenance contract but Pure Air never once came to maintain Unit as promisedThe president [redacted] C [redacted] told my husband that he was giving us a discounted quote as the coil was recalled by Rheem and will be 'free' to us So the next day I called to get a breakdown of the costs to try to understand WHY so much on a unit still under warranty and a defected 'recalled' coil He called back and was truly 'billigerent'; a very angry man with no empathy or manners He yelled at me with a disrespectful tone and talked AT me like I was his problem When I explained I only wanted to know the hourly rate for labor, he replied "Who are you, my business partner?" I asked him repeatedly to speak to me with respect and change his tone, that I
Very classy outfit! From Michelle scheduling our appointment, to the technician Blaine explaining everything that we wanted to know about our system, to the follow up to ensure we are 100% satisfied I can't remember the last time we had this level of service from an ac company! Highly, highly, highly recommend!
Very good company they installed in new air conditioner and air handlerThe installers were very professional and did a great jobMike the sales rep was great to work with
We are very pleased with the new ac system they installed for us a week ago AJ and Mike were very pleasant to have in our home and cleaned up after themselves as they went Also, the sales person Michael Edid a phenomenal job of explaining all of the system options during the estimate Very happy customer here!