Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ [redacted] **, Outback Muffler Shop [redacted] To Whom It May Concern: Re: Case # [redacted] In response to the customer complaint in the above mentioned case number, our business policy is to ask for/charge a $fee if we put a vehicle up on the hoistWe also make it clear to the customer that we apply the $fee to the bill as a credit if and when they return for the repairs We feel this is a fair and reasonable fee for both the customer and our business Yours sincerely, OUTBACK MUFFLER SHOP [redacted] , Owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) He should have said there was a fee before he put it on hoist ? he gave the quote no mention of the off[redacted] He did not put this on the quote I asked for
Initial Business Response / [redacted] (1000, 5, 2015/07/14) */ [redacted] **, Outback Muffler Shop [redacted] To Whom It May Concern: Re: Case # [redacted] In response to the customer complaint in the above mentioned case number, our business policy is to ask for/charge a $fee if we put a vehicle up on the hoistWe also make it clear to the customer that we apply the $fee to the bill as a credit if and when they return for the repairs We feel this is a fair and reasonable fee for both the customer and our business Yours sincerely, OUTBACK MUFFLER SHOP [redacted] , Owner Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) He should have said there was a fee before he put it on hoist ? he gave the quote no mention of the off[redacted] He did not put this on the quote I asked for