PupNPaw Reviews (15)
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Address: 2035 Sunset Lake Rd Ste B2, Newark, Delaware, United States, 19702-2600
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2 ADDITIONAL charges have now been made by company. When contacted, I was informed charges would be dropped and no further charges made. I am now looking at the 2nd unauthorized charge made! Putting in dispute with CC company - product not received and no shipping I
Update information available. Cancelling order now - wish me luck!
Unhappy
Thank you George [email protected]
I ordered an electric litter box one as well. Have seen nothing. Ordered before October, it was about August-Early September when I placed my order. I have also sent several e-mails requesting any information but no response. Now you are advertising another item I would like to have but I do not trust anything with your company.
[email protected]
Hello ***, Greetings!!!! Below is the tracking for order id (All Over Print Tee) https://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] Below is the tracking for the three mugs 9305, 11429, https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums= [redacted] Below is the tracking link for (pillow cover) https://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] Below is the tracking for (All over print Tee and Pillow cover) https://webtrack.dhlglobalmail.com/?trackingnumber= [redacted] As per the tracking, all the orders are delivered please let me know what are the orders missing and regarding "poly Lycra" from when the website has been started we have mentioned clearly for all over print tee we use the same material from the beginning and which is loved by many customersAs we prefer customer satisfaction we have decided to replace the All Over Print Tees with DTG shirtsWe cannot print on the total area of the cotton shirt so please select any designs in the website excluding All Over Print Tee and send an email to s [redacted] your design names and pet namesThanks ***
PupnPaws have taken my money and and I have received none of the two orders, I have sent several emails to the support team, messaged them on fb and still nothing. This is fraud. I am not the only person that has not received or heard from RACHEL at PUPNPAWS, thanks to them they have disappointed my daughter and left me out of pocket. How can this so company continue to trade?
Hello, I am writing to tell you that I received the order, finally! I'm pretty sure it was your action that helped since they sent two pillow covers. Thank you, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve
my issue. For your reference, details of the offer I reviewed appear below
I still don't have all the items I paid for in January - even though they say they have shipped themI cannot consider this resolved until I have all the items I paid for, Additinoally they advertised the shirts as cotton previously and sent me lycra shirts insteadI am very disappointed in this company and hope they will take my offer to pay for two new shirts of my two separate designs to be printed on 100% cotton tees like I had originally orderedI really wanted these shirts in memory of al the dogs I have owned in my life Not sure if they will or notThis was a very poor decision on my part to do business with a company that advertises one thing but sends something else ...and doesn't even ship it until promoted by the Revdex.com even though it was paid for in full
Regards,
Complaint ID:
Hello [redacted], Greetings!!! All the orders have been shipped. I will inform the authorities and let you know what we can do. Thanks [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me.
Regards,
Complaint ID: 12815386
Hello [redacted], Greetings!!!! Below is the tracking for order id 9305. (All Over Print Tee) https://webtrack.dhlglobalmail.com/?trackingnumber=[redacted] Below is the tracking for the three mugs 9305, 11429, 10091. https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=[redacted]
Below is the tracking link for (pillow cover) 11429 https://webtrack.dhlglobalmail.com/?trackingnumber=[redacted]
Below is the tracking for 10091 (All over print Tee and Pillow cover) https://webtrack.dhlglobalmail.com/?trackingnumber=[redacted]
As per the tracking, all the orders are delivered please let me know what are the orders missing and regarding "poly Lycra" from when the website has been started we have mentioned clearly for all over print tee we use the same material from the beginning and which is loved by many customers. As we prefer customer satisfaction we have decided to replace the All Over Print Tees with DTG shirts. We cannot print on the total area of the cotton shirt so please select any designs in the website excluding All Over Print Tee and send an email to s[redacted] your design names and pet names. Thanks [redacted]