Puna, LLC

Dear [redacted] ,First of all my apologies for the delay of this letter not being delivered on time.We have record of this April 20, at 9:24amItem was shipped out next day via USPSTracking Number: [redacted] .Unfortunately in the week before we have just installed the Facebook chat software into our site but it took us weeks to realize that we have had messages going to our [redacted] business page insteadWe have contacted the customer and requested to send the item back and we still have not received package back.We proceed to issue a full refund regardless, till today we still yet to get a return tracking number or a package from the customer.Along with this letter is proof that this transaction has been refundedWe have removed as much financial info as possible for privacy reason.Sincerely Bruno P

-Refund received 11/15/

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Puna LLC regarding complaint ID ***Please advise as to
what my next steps may be to recover my losses Thank you in advance.
Regards,
*** ***

of October, 2017Dear *** ***,First of all my apologies that you had to complain about my lack of serviceI dropped the ball in this case and will do everything I can do in the future to prove the value of your business to meTo begin with, I will be at your
office next Monday to enroll the new participantsTo prevent future oversights, I have reworked my scheduling system so that I won't miss another appointmentThank you for calling my attention to my errorMy service in the future will be much better, I promise..We have record of this $USD was added to your May 3, 2017.Item was shipped out next day via USPS Tracking Number:***.We proceed to issue a full refund regardless, till today October 25th of we still yet to get a return tracking number or a package from the customer.Along with this letter is proof that this transaction has been refundedWe have removed as much financial info as possible for privacy reason.SincerelyBruno P

Dear [redacted],First of all my apologies for the delay of this letter not being delivered on time.We have record of this April 20, 2017 at 9:24am. Item was shipped out next day via USPSTracking Number: [redacted].Unfortunately in the week before we have just installed the Facebook...

chat software into our site but it took us weeks to realize that we have had messages going to our [redacted] business page instead. We have contacted the customer and requested to send the item back and we still have not received package back.We proceed to issue a full refund regardless, till today we still yet to get a return tracking number or a package from the customer.Along with this letter is proof that this transaction has been refundedWe have removed as much financial info as possible for privacy reason.Sincerely Bruno P.