Pulte Homes

Pulte Homes is currently working on getting all of these issues fixed Siding and grade are in the process of getting fixed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Considering the fact that I am required to respond to this email within 7 days of notice. I cannot say either way due to Pulte not showing up at my home for another three weeks. This delay in there responding to me should give more evidence that they are only interested in doing things there way and not responding to the customers concerns and needs. 
Regards,
[redacted]

I spoke to our customer service manager today who was taking care of this house and he told me that everything has been completed minus the flooring issue which will be inspected by a third party rep ([redacted]). I had him reach back out to [redacted] source today to get an update, they have reached out to [redacted] and have given them the buyers information and they should be hearing from them by next week, this is a third party rep which tends to take a little longer to reach out.

We are sorry for the delay in scheduling the walk and the issue of no one showing up on the scheduled day. We just went through a transition of changing markets and unfortunately procedures and customer care requests were changed in the market division. We were made aware of some of these issues...

and have been working diligently to get all these issues fixed. [redacted] one of our customer care managers spoke with [redacted] on February 8 2017 and they set up an appointment for them to walk her home on February 10, 2017. The work that was addressed in the walk is scheduled to be fixed on February 22, 2017. Below is the current way to contact us for customer care: [redacted]
[redacted]

The local contractor we are using for Georgetown is currently trying to work with two vendors to get the worked completed for the customer once he gets things worked out with the vendors he will reach out and get with the customer to get everything scheduled.   [redacted] Sales Administrator Indianapolis-Louisville Market Office:   [redacted]

Complaint: [redacted]
I am rejecting this response because:
Our decision to not purchase this home is not due to "buyers remorse," rather a loss of trust in how our house was constructed. Additionally, the loose floor joist and holes on the floor that were quickly covered with carpet prior to informing us that our concerns were completed was shocking and extremely frustrating. 
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted]Pulte responded by saying they contacted the homeowners and we were making a list of things that needed to be fixed. This is true and we sent Pulte our list by email on Friday August 11,2017.  However, Pulte then stated the Construction Manager had contacted us and made an appointment to address the issues.  This is totally false.  No one contacted us and as of today August 14,2017 we still have not heard from the Construction Manager nor do we have an appointment for any of the issues to be fixed.  I believe Pulte did hire one person here locally like they stated but that person said he was only able to fix the trim work/doors, shutters, flashing, and paint.  Therefore, Pulte still has not found vendors to fix all of our other problems and their statement of a local contractor being hired to resolve ALL issues is false.
Regards,
[redacted]

Ms. [redacted]is concerned that some homes in her area have not yet received sod and in general is dissatisfied with the amount of mud in the area.  Although, she mentions her escrow items as a concern,  they have been completed.  We did ask for her to submit documentation...

if our records are wrong, but this has not been supplied and she has not disputed that she has in fact received her escrow items.   We then believe her main concern is with the condition of the yards around her home.  We regret her dissatisfaction regarding the near by yards. Construction in an area can sometimes cause unavoidable inconveniences. We recognize that yards that are incomplete can be unsightly.  We further recognize that inclement weather can create mud in such areas.   We clean the streets periodically to help alleviate this issue.  At present the streets are in acceptable condition.  We regret her dissatisfaction regarding the unfinished yards and sidewalks,. However, they  are in the construction process and it can take several weeks for these items to be complete.  During the cooler months we are unable to install yards, sidewalks and the like.  When the weather warms there is a backlog of homes that require work.  This can take some time to correct.  Although we apologize for any inconvenience this may create for her, it is a time consuming process which we have attempt to explain.  We understand she would like things to move faster but there is no obligation to Ms. [redacted] that has not been met.  Pulte Homes is committed to completing the yards inside of our individual contracts with the individual homeowners of  the properties in question.  We have asked that she let us know if there are  issues with her home and her yard but have not received any such concerns.    At this time there is no immediate action to be taken on the part of Pulte Homes as there is no outstanding obligation that has not been met.  The issues reported are known and slated for repair or installation as time and our individual contracts with others allow.   Pulte Homes Customer Service

Pulte Homes has addressed the concerns this customer has brought to our attention. Some concerns were not warrantable due to not being outside of performance tolerances of the home set forth in the Pulte Protection Plan warranty coverage. Specifically to the concern of reimbursement for the interior...

painting of the customers home, the customer had been advised on numerous occasions, prior to the customers vendor performing the work, that Pulte Homes will not reimburse for this cost. The customer did not like the original color of the paint within the home that she purchased, so repainted the interior of the home a different color. This cost will not be reimbursed by Pulte Homes. Should the customer have any other warranty concerns, Pulte Homes will work with the customer to resolve them.

Complaint: [redacted]
I am rejecting this response because:
The cover up of construction is not acceptable or our doing. Again, we are requesting a full refund of our earnest money due to a cover up of poor construction. 
Regards,
[redacted]

[redacted]...

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and if and when the repairs are made here soon I will inform you of my satisfactory response.
Regards,
[redacted]

Dear Mr. and Mrs. [redacted], we regret that you feel that we are stalling on the completion of your escrow items.  This is genuinely not the case.  The sod cannot be laid and final grading cannot be completed until the soil dries.  Your area has received a tremendous amount of rain...

over the last several weeks.  Every day of rain delays items of this nature future.  The equipment need to complete this work is sitting in close proximity to your home and you yard has been given priority.  As soon as the weather cooperates and the dirt dries enough for our vendor to work in the sod fields we will complete your yard.  We appreciate your patience as we work to complete this for you.
 
Kind Regards,
Pulte Homes Customer Service

To Whom It May Concern:
While it is never our intention to disappoint a customer, our decision remains the same.

To Whom It...

May Concern:
 
The General Sales Manager, [redacted], met with Mr. [redacted] and his realtor on Thursday December 1st to discuss cancellation and refunding earnest money.  They informed her at that time of their concerns with construction and the building process. She explained that the Builder would address any items prior to closing and that they would deliver him a complete home.  She also reminded him that we do not allow anyone to close on a home until they have signed off that they are satisfied.    Ms. [redacted] offered numerous solutions to alleviate those concerns including covering the costs of a private inspector of their choice.  Mr. [redacted] informed her that he no longer wanted to move forward and that no solution would work for him or his family. I let him know that we would not be refunding earnest money due to buyer’s remorse per our purchase agreement.  We have sent out the cancellation agreement and it remains unsigned by Mr. [redacted].  We have also sent him a letter from our closing department letting him know that we will be cancelling the contract.