Pulte Homes Central Ohio Division

Clarification:   I am accepting this only under the following conditions:  a.  They reimburse me for the $561.75 [redacted] Bill in full.  I already sent this to them on 10/5/16.  They apparently do not have it as they are asking for it again.  I sent another copy today as well as forwarded my original email of 10/5/16.  b.  They do full repairs of the remaining flood damage which includes a new carpet pad at the stair landing, re-tacking down the carpet, replacing a small piece of dry wall, and replacing moulding along the floor and around the basement door and any necessary paint or other touch ups.  c.  They replace the kitchen sink and the bathroom counter top which are the two warranty issues they never responded to.    I WANT THE FOLLOWING DOCUMENTED AND MADE CLEAR:  This business says they never received any notification of the other two warranty issues.  I contacted them on 10/3/16 about this with no response.  I have re-forwarded that email to them today.  I can send it to you as well.  I also contacted them specifically on 10-4-16 asking for the name and number of a contact person in the warranty department with no response.  I have re-forwarded that email to them as well which they don't seem to have.  This company has not given me customer service since problems in the building process where I twice asked a District Manager to call me with no response all the way through to the above warranty issues.  Had I not contacted the Revdex.com, this company would have done nothing.  I want the public to know that this is what they will be dealing with.  And there needs to be a way for companies to be mandated to provide quality customer service that people pay for....$336,000 worth to be exact.  I greatly appreciate the help of the Revdex.com in this matter.   [redacted]
 
 
Regards,
Mary [redacted]

This homeowner closed in Nov. of 2014.  The warranty that we offer on settlement is a one year warranty which expired on 11/14/2015.  He filed a claim for settlement repairs in June of 2016 well passed the expiration of the warranty. We approved a repair to the yard as a...

courtesy.   Our vendor had already been to the subdivision in which the homeowner resides for the 2016 season when his courtesy repair was approved.   If the vendor has availability,  he will revisit this subdivision for a 2nd time yet this year.  If not, the courtesy repair will be completed in the spring/summer of 2017.  The painting which the homeowner is requesting was schedule for 8/29/2016.  The homeowner did not meet with us at the planned time.  We will gladly reschedule for his door to be painted, and have attempted to contact him multiple times to this end.  He may contact us at [redacted]@pulte.com or at ###-###-#### to schedule the 2 hour painting appointment.  For the third issue with his conductor lines, this is no longer covered under the terms of the warranty and this claim has not be reported to us before now.  As such, there is no repaired approved or planned.  He may submit photographs of the issue to qualify his claim for further review.   Although, we believe he is reporting an additional settlement issue and this wouldn't be covered, we are willing to review it further with the proper documentation.