To whom it may concern, This letter is in reference to complaint [redacted] , I am the hair stylist who worked on [the client]on December 12,Whenever I have a client come sit in my chair at the salon, it is my habitand responsibility as a stylist to have a full and detailed consultation including but not limited toinformation pertaining to what the client wants for her hair color/cut, what her lifestyle will allowfor upkeep, her daily hair routineand costDuring my consultation with my guest she told methat she has a three month old baby at home and that it had been around 6-months since shelast had her hair doneOriginally she was scheduled on my books as a full foil but with thisinformation my guest and I decided together that a balayage would be more suitable for herlifestyle as it needs less maintenanceBefore coming to this conclusion, my guest and I lookedat pictures of examples of balayage and discussed at length that I would diffuse her line of growout by feathering pieces of lightener up towards her scalp, lighten her ends, and that her naturalcolor would remain at her base thus making it easier for upkeep Once I finished with my service on my guest she thanked me, told me how much she liked it,and tipped me $on a $serviceI was very happy with the outcome of her color and cutand she left very happy with the outcome of her color and cut which we feel is evident by her$tipIt was because of our very positive exchange before, during, and after her service that Iwas especially shocked later that month when I was told by my salon manager that she hadcalled back to voice complaints about the colorAfter the complaint was voiced our salonmanager then took over and was in contact with my guest once but mainly spoke with myguest's "sister" who seemed to be the driving force behind this problemMy manager told methat my guest liked her hair, but said her mother and sister did not I know that I did my due diligence as a stylist to discuss, determine, and come to an agreementwith my client regarding her color and cut serviceI know that when my guest left the salon afterher appointment she was happy with the service as shown through her gratitude towards meverbally and monetarily Thank you for your time and consideration of this situation.Best.Courtney To whom it may Concern,As the owner of a small business like Pulse Salon every client mattersWe strive to make everyguest feel beautiful inside and out while meeting the needs of their everyday lifeI feel our stylistwas successful in this respectOur stylists are trained to take care with each guest to ensurethey have an enjoyable experience and receive their desired resultsWe are happy to adjust ormodify any service done at the salon, but when an entirely new service is requested by a client'sfamily member, we need to speak to the guest again and unfortunately we were unable to getthe guest to return our phone callsHer sister was the only person that called my salon managerbackWe extended a 20% off discount on any new color service she desired and as alwayswould be happy to adjust or modify the existing service Thank You,Suzanne ? ?
Complaint: ***I am rejecting this response because:
What Pulse Salon employees are saying is invalid a fabricated claim.
I came home looked in the mirror and right away notice I did not like my hair.
The stylist showed me a picture of bayalage and she asked if I liked it and I told her no
I don't like it because it doesn't go up to the roots so she said she would feature it up nearer
the roots and bring it all the way up around the faceBefore I left the salon I just got a front view
of my hair, but when I got home it looked like a ombré with two small random ugly streaks in the
front of my faceSo I decide to call the next business day and ask for a redoWhen I saw my sister
and mother I complained I didn't like it and they agreed with me looked like I got nothing done.
I even met with friends who AGREED AS WELL that they couldn't tell anything was doneSo I called the
next business day and politely ask for a redo and explained why I didn't like my hairI don't know why pulse salon
thinks being polite about a redo means they can step all over a A customer and pretend like they are shocked, and wonder
why now I'm complaining but it's unacceptable to make up a story about how I love my hair when in fact I hated it so
much that I went to a different salon and got it redone were the stylist even said my hair looked horrible and pulse salons
didnt feature it out goodAll they could have done was help a customer out instead of being rude All I am asking for now is a full refundThat my sister *** *** paid for in the amount of $220
Sincerely,***
To whom it may concern,
This letter is in reference to complaint ***, I am the hair stylist who worked on [the client]on December 12,Whenever I have a client come sit in my chair at the salon, it is my habitand responsibility as a stylist to have a full and detailed consultation including
but not limited toinformation pertaining to what the client wants for her hair color/cut, what her lifestyle will allowfor upkeep, her daily hair routineand costDuring my consultation with my guest she told methat she has a three month old baby at home and that it had been around 6-months since shelast had her hair doneOriginally she was scheduled on my books as a full foil but with thisinformation my guest and I decided together that a balayage would be more suitable for herlifestyle as it needs less maintenanceBefore coming to this conclusion, my guest and I lookedat pictures of examples of balayage and discussed at length that I would diffuse her line of growout by feathering pieces of lightener up towards her scalp, lighten her ends, and that her naturalcolor would remain at her base thus making it easier for upkeep
Once I finished with my service on my guest she thanked me, told me how much she liked it,and tipped me $on a $serviceI was very happy with the outcome of her color and cutand she left very happy with the outcome of her color and cut which we feel is evident by her$tipIt was because of our very positive exchange before, during, and after her service that Iwas especially shocked later that month when I was told by my salon manager that she hadcalled back to voice complaints about the colorAfter the complaint was voiced our salonmanager then took over and was in contact with my guest once but mainly spoke with myguest's "sister" who seemed to be the driving force behind this problemMy manager told methat my guest liked her hair, but said her mother and sister did not
I know that I did my due diligence as a stylist to discuss, determine, and come to an agreementwith my client regarding her color and cut serviceI know that when my guest left the salon afterher appointment she was happy with the service as shown through her gratitude towards meverbally and monetarily
Thank you for your time and consideration of this situation.Best.Courtney
To whom it may Concern,As the owner of a small business like Pulse Salon every client mattersWe strive to make everyguest feel beautiful inside and out while meeting the needs of their everyday lifeI feel our stylistwas successful in this respectOur stylists are trained to take care with each guest to ensurethey have an enjoyable experience and receive their desired resultsWe are happy to adjust ormodify any service done at the salon, but when an entirely new service is requested by a client'sfamily member, we need to speak to the guest again and unfortunately we were unable to getthe guest to return our phone callsHer sister was the only person that called my salon managerbackWe extended a 20% off discount on any new color service she desired and as alwayswould be happy to adjust or modify the existing service
Thank You,Suzanne
To whom it may concern,
This letter is in reference to complaint ***, I am the hair stylist who worked on [the client]on December 12,Whenever I have a client come sit in my chair at the salon, it is my habitand responsibility as a stylist to have a full and detailed consultation including
but not limited toinformation pertaining to what the client wants for her hair color/cut, what her lifestyle will allowfor upkeep, her daily hair routineand costDuring my consultation with my guest she told methat she has a three month old baby at home and that it had been around 6-months since shelast had her hair doneOriginally she was scheduled on my books as a full foil but with thisinformation my guest and I decided together that a balayage would be more suitable for herlifestyle as it needs less maintenanceBefore coming to this conclusion, my guest and I lookedat pictures of examples of balayage and discussed at length that I would diffuse her line of growout by feathering pieces of lightener up towards her scalp, lighten her ends, and that her naturalcolor would remain at her base thus making it easier for upkeep
Once I finished with my service on my guest she thanked me, told me how much she liked it,and tipped me $on a $serviceI was very happy with the outcome of her color and cutand she left very happy with the outcome of her color and cut which we feel is evident by her$tipIt was because of our very positive exchange before, during, and after her service that Iwas especially shocked later that month when I was told by my salon manager that she hadcalled back to voice complaints about the colorAfter the complaint was voiced our salonmanager then took over and was in contact with my guest once but mainly spoke with myguest's "sister" who seemed to be the driving force behind this problemMy manager told methat my guest liked her hair, but said her mother and sister did not
I know that I did my due diligence as a stylist to discuss, determine, and come to an agreementwith my client regarding her color and cut serviceI know that when my guest left the salon afterher appointment she was happy with the service as shown through her gratitude towards meverbally and monetarily
Thank you for your time and consideration of this situation.Best.Courtney
To whom it may Concern,As the owner of a small business like Pulse Salon every client mattersWe strive to make everyguest feel beautiful inside and out while meeting the needs of their everyday lifeI feel our stylistwas successful in this respectOur stylists are trained to take care with each guest to ensurethey have an enjoyable experience and receive their desired resultsWe are happy to adjust ormodify any service done at the salon, but when an entirely new service is requested by a client'sfamily member, we need to speak to the guest again and unfortunately we were unable to getthe guest to return our phone callsHer sister was the only person that called my salon managerbackWe extended a 20% off discount on any new color service she desired and as alwayswould be happy to adjust or modify the existing service
Thank You,Suzanne
Complaint: [redacted]I am rejecting this response because:
What Pulse Salon employees are saying is invalid a fabricated claim.
I came home looked in the mirror and right away notice I did not like my hair.
The stylist showed me a picture of bayalage and she asked if I liked it and I told her no
I don't like it because it doesn't go up to the roots so she said she would feature it up nearer
the roots and bring it all the way up around the face. Before I left the salon I just got a front view
of my hair, but when I got home it looked like a ombré with two small random ugly streaks in the
front of my face. So I decide to call the next business day and ask for a redo. When I saw my sister
and mother I complained I didn't like it and they agreed with me looked like I got nothing done.
I even met with friends who AGREED AS WELL that they couldn't tell anything was done. So I called the
next business day and politely ask for a redo and explained why I didn't like my hair. I don't know why pulse salon
thinks being polite about a redo means they can step all over a A customer and pretend like they are shocked, and wonder
why now I'm complaining but it's unacceptable to make up a false story about how I love my hair when in fact I hated it so
much that I went to a different salon and got it redone were the stylist even said my hair looked horrible and pulse salons
didnt feature it out good. All they could have done was help a customer out instead of being rude. All I am asking for now is a full refund. That my sister [redacted] paid for in the amount of $220
Sincerely,[redacted]
To whom it may concern, This letter is in reference to complaint [redacted] , I am the hair stylist who worked on [the client]on December 12,Whenever I have a client come sit in my chair at the salon, it is my habitand responsibility as a stylist to have a full and detailed consultation including but not limited toinformation pertaining to what the client wants for her hair color/cut, what her lifestyle will allowfor upkeep, her daily hair routineand costDuring my consultation with my guest she told methat she has a three month old baby at home and that it had been around 6-months since shelast had her hair doneOriginally she was scheduled on my books as a full foil but with thisinformation my guest and I decided together that a balayage would be more suitable for herlifestyle as it needs less maintenanceBefore coming to this conclusion, my guest and I lookedat pictures of examples of balayage and discussed at length that I would diffuse her line of growout by feathering pieces of lightener up towards her scalp, lighten her ends, and that her naturalcolor would remain at her base thus making it easier for upkeep Once I finished with my service on my guest she thanked me, told me how much she liked it,and tipped me $on a $serviceI was very happy with the outcome of her color and cutand she left very happy with the outcome of her color and cut which we feel is evident by her$tipIt was because of our very positive exchange before, during, and after her service that Iwas especially shocked later that month when I was told by my salon manager that she hadcalled back to voice complaints about the colorAfter the complaint was voiced our salonmanager then took over and was in contact with my guest once but mainly spoke with myguest's "sister" who seemed to be the driving force behind this problemMy manager told methat my guest liked her hair, but said her mother and sister did not I know that I did my due diligence as a stylist to discuss, determine, and come to an agreementwith my client regarding her color and cut serviceI know that when my guest left the salon afterher appointment she was happy with the service as shown through her gratitude towards meverbally and monetarily Thank you for your time and consideration of this situation.Best.Courtney To whom it may Concern,As the owner of a small business like Pulse Salon every client mattersWe strive to make everyguest feel beautiful inside and out while meeting the needs of their everyday lifeI feel our stylistwas successful in this respectOur stylists are trained to take care with each guest to ensurethey have an enjoyable experience and receive their desired resultsWe are happy to adjust ormodify any service done at the salon, but when an entirely new service is requested by a client'sfamily member, we need to speak to the guest again and unfortunately we were unable to getthe guest to return our phone callsHer sister was the only person that called my salon managerbackWe extended a 20% off discount on any new color service she desired and as alwayswould be happy to adjust or modify the existing service Thank You,Suzanne ? ?
Complaint: ***I am rejecting this response because:
What Pulse Salon employees are saying is invalid a fabricated claim.
I came home looked in the mirror and right away notice I did not like my hair.
The stylist showed me a picture of bayalage and she asked if I liked it and I told her no
I don't like it because it doesn't go up to the roots so she said she would feature it up nearer
the roots and bring it all the way up around the faceBefore I left the salon I just got a front view
of my hair, but when I got home it looked like a ombré with two small random ugly streaks in the
front of my faceSo I decide to call the next business day and ask for a redoWhen I saw my sister
and mother I complained I didn't like it and they agreed with me looked like I got nothing done.
I even met with friends who AGREED AS WELL that they couldn't tell anything was doneSo I called the
next business day and politely ask for a redo and explained why I didn't like my hairI don't know why pulse salon
thinks being polite about a redo means they can step all over a A customer and pretend like they are shocked, and wonder
why now I'm complaining but it's unacceptable to make up a story about how I love my hair when in fact I hated it so
much that I went to a different salon and got it redone were the stylist even said my hair looked horrible and pulse salons
didnt feature it out goodAll they could have done was help a customer out instead of being rude All I am asking for now is a full refundThat my sister *** *** paid for in the amount of $220
Sincerely,***
To whom it may concern,
This letter is in reference to complaint ***, I am the hair stylist who worked on [the client]on December 12,Whenever I have a client come sit in my chair at the salon, it is my habitand responsibility as a stylist to have a full and detailed consultation including
but not limited toinformation pertaining to what the client wants for her hair color/cut, what her lifestyle will allowfor upkeep, her daily hair routineand costDuring my consultation with my guest she told methat she has a three month old baby at home and that it had been around 6-months since shelast had her hair doneOriginally she was scheduled on my books as a full foil but with thisinformation my guest and I decided together that a balayage would be more suitable for herlifestyle as it needs less maintenanceBefore coming to this conclusion, my guest and I lookedat pictures of examples of balayage and discussed at length that I would diffuse her line of growout by feathering pieces of lightener up towards her scalp, lighten her ends, and that her naturalcolor would remain at her base thus making it easier for upkeep
Once I finished with my service on my guest she thanked me, told me how much she liked it,and tipped me $on a $serviceI was very happy with the outcome of her color and cutand she left very happy with the outcome of her color and cut which we feel is evident by her$tipIt was because of our very positive exchange before, during, and after her service that Iwas especially shocked later that month when I was told by my salon manager that she hadcalled back to voice complaints about the colorAfter the complaint was voiced our salonmanager then took over and was in contact with my guest once but mainly spoke with myguest's "sister" who seemed to be the driving force behind this problemMy manager told methat my guest liked her hair, but said her mother and sister did not
I know that I did my due diligence as a stylist to discuss, determine, and come to an agreementwith my client regarding her color and cut serviceI know that when my guest left the salon afterher appointment she was happy with the service as shown through her gratitude towards meverbally and monetarily
Thank you for your time and consideration of this situation.Best.Courtney
To whom it may Concern,As the owner of a small business like Pulse Salon every client mattersWe strive to make everyguest feel beautiful inside and out while meeting the needs of their everyday lifeI feel our stylistwas successful in this respectOur stylists are trained to take care with each guest to ensurethey have an enjoyable experience and receive their desired resultsWe are happy to adjust ormodify any service done at the salon, but when an entirely new service is requested by a client'sfamily member, we need to speak to the guest again and unfortunately we were unable to getthe guest to return our phone callsHer sister was the only person that called my salon managerbackWe extended a 20% off discount on any new color service she desired and as alwayswould be happy to adjust or modify the existing service
Thank You,Suzanne
To whom it may concern,
This letter is in reference to complaint ***, I am the hair stylist who worked on [the client]on December 12,Whenever I have a client come sit in my chair at the salon, it is my habitand responsibility as a stylist to have a full and detailed consultation including
but not limited toinformation pertaining to what the client wants for her hair color/cut, what her lifestyle will allowfor upkeep, her daily hair routineand costDuring my consultation with my guest she told methat she has a three month old baby at home and that it had been around 6-months since shelast had her hair doneOriginally she was scheduled on my books as a full foil but with thisinformation my guest and I decided together that a balayage would be more suitable for herlifestyle as it needs less maintenanceBefore coming to this conclusion, my guest and I lookedat pictures of examples of balayage and discussed at length that I would diffuse her line of growout by feathering pieces of lightener up towards her scalp, lighten her ends, and that her naturalcolor would remain at her base thus making it easier for upkeep
Once I finished with my service on my guest she thanked me, told me how much she liked it,and tipped me $on a $serviceI was very happy with the outcome of her color and cutand she left very happy with the outcome of her color and cut which we feel is evident by her$tipIt was because of our very positive exchange before, during, and after her service that Iwas especially shocked later that month when I was told by my salon manager that she hadcalled back to voice complaints about the colorAfter the complaint was voiced our salonmanager then took over and was in contact with my guest once but mainly spoke with myguest's "sister" who seemed to be the driving force behind this problemMy manager told methat my guest liked her hair, but said her mother and sister did not
I know that I did my due diligence as a stylist to discuss, determine, and come to an agreementwith my client regarding her color and cut serviceI know that when my guest left the salon afterher appointment she was happy with the service as shown through her gratitude towards meverbally and monetarily
Thank you for your time and consideration of this situation.Best.Courtney
To whom it may Concern,As the owner of a small business like Pulse Salon every client mattersWe strive to make everyguest feel beautiful inside and out while meeting the needs of their everyday lifeI feel our stylistwas successful in this respectOur stylists are trained to take care with each guest to ensurethey have an enjoyable experience and receive their desired resultsWe are happy to adjust ormodify any service done at the salon, but when an entirely new service is requested by a client'sfamily member, we need to speak to the guest again and unfortunately we were unable to getthe guest to return our phone callsHer sister was the only person that called my salon managerbackWe extended a 20% off discount on any new color service she desired and as alwayswould be happy to adjust or modify the existing service
Thank You,Suzanne
Complaint: [redacted]I am rejecting this response because:
What Pulse Salon employees are saying is invalid a fabricated claim.
I came home looked in the mirror and right away notice I did not like my hair.
The stylist showed me a picture of bayalage and she asked if I liked it and I told her no
I don't like it because it doesn't go up to the roots so she said she would feature it up nearer
the roots and bring it all the way up around the face. Before I left the salon I just got a front view
of my hair, but when I got home it looked like a ombré with two small random ugly streaks in the
front of my face. So I decide to call the next business day and ask for a redo. When I saw my sister
and mother I complained I didn't like it and they agreed with me looked like I got nothing done.
I even met with friends who AGREED AS WELL that they couldn't tell anything was done. So I called the
next business day and politely ask for a redo and explained why I didn't like my hair. I don't know why pulse salon
thinks being polite about a redo means they can step all over a A customer and pretend like they are shocked, and wonder
why now I'm complaining but it's unacceptable to make up a false story about how I love my hair when in fact I hated it so
much that I went to a different salon and got it redone were the stylist even said my hair looked horrible and pulse salons
didnt feature it out good. All they could have done was help a customer out instead of being rude. All I am asking for now is a full refund. That my sister [redacted] paid for in the amount of $220
Sincerely,[redacted]