Pulmonary Associates

BEWARE THEY HAND OUT PERSONAL INFORMATION! Today I contacted *** the billing manager to file a formal complain about an employee at this office I left a message for a call back *** called me back and said she would investigate my complaint I was content with this response I never expected the following to happen! On my way home this evening after business hours the employee I complained about contacted me on my cell phone It was UNETHICAL AND UNPROFESSIONAL for a manager handling a complaint to hand out my contact information to anyone for personal useEspecially an employee that I filed a complaint againstThe employee I complained about proceeded to me to tell me they needed a good laugh and thanked meNow she is harassing me

There was a coordination of benefits issue with this account. In 2014, we were billing [redacted] as primary and Southwest Service Admin as secondary ,and they both paid as primary causing credits on the account as well as confusion.  In 2015, SWA paid as primary and [redacted] denied for...

claims/service lacks information needed for adjudication (primary EOB) the system auto posted and transferred to patient responsibility in error.  We have since spoke to [redacted], our software support, and corrected the auto-posting error within the system. These have been put back into insurance pending and rebilled. Billing manager, [redacted], spoke to the patient on 6/11/2015 and explained this to her and she was very pleasant.  Additionally, the billing representative who worked this account is no longer an employee, we have assigned our top biller to this account to ensure that things are processed correctly.  We are sincerely sorry for the errors, and we are confident that this will no longer be a problem.Sincerely,[redacted], AdministratorPulmonary Associates, PA

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

BEWARE THEY HAND OUT PERSONAL INFORMATION! Today I contacted [redacted] the billing manager to file a formal complain about an employee at this office. I left a message for a call back. [redacted] called me back and said she would investigate my complaint. I was content with this response I never expected the following to happen! On my way home this evening after business hours the employee I complained about contacted me on my cell phone. It was UNETHICAL AND UNPROFESSIONAL for a manager handling a complaint to hand out my contact information to anyone for personal use. Especially an employee that I filed a complaint against. The employee I complained about proceeded to me to tell me they needed a good laugh and thanked me. Now she is harassing me.