Pugi of Chicagoland-VW, Hyundai, Mazda

Initial Business Response / [redacted] (1000, 10, 2014/10/21) */ We apologize for the issues the [redacted] experienced regarding the pricing of our used vehicles. As a result of this notice, we are evaluating our procedures for pricing of our Certified Pre Owned vehicles to ensure that other customers do... not have similar experiences. Initial Consumer Rebuttal / [redacted] (3000, 12, 2014/10/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no faith that this dealership will change their business practices. When other dealerships commonly advertise that this dealership is known for this type of false pricing, then this is a habit, not an aberration. Also the fact that the GM accepts and actively perpetuates the practice leads me to be somewhat cynical that 1 customer complaining will make them do anything more than make a temporary change until I go away.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to...

me.
Sincerely,
[redacted]               Thank You all for helping to resolve this matter

Initial Business Response /* (1000, 10, 2014/10/21) */
We apologize for the issues the [redacted] experienced regarding the pricing of our used vehicles. As a result of this notice, we are evaluating our procedures for pricing of our Certified Pre Owned vehicles to ensure that other customers do...

not have similar experiences.
Initial Consumer Rebuttal /* (3000, 12, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have no faith that this dealership will change their business practices. When other dealerships commonly advertise that this dealership is known for this type of false pricing, then this is a habit, not an aberration. Also the fact that the GM accepts and actively perpetuates the practice leads me to be somewhat cynical that 1 customer complaining will make them do anything more than make a temporary change until I go away.

We have responded to our customer and we were able to recontract at a mutually acceptable days to first payment

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Thank your for your feedback we at Pugi Mazda take your concerns seriously.  We have been in business for twenty-five years and enjoy a aaa rating with the Revdex.com.  It would be our pleaure to accommoate Ms. Maurer our trusted neighbor and customer in a full...

credit $81.34 at either our Hyundai or Mazda location.

Initial Business Response /* (1000, 5, 2015/06/18) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@pugi.com
I would like to thank [redacted] for bringing this issue to my attention and to personally apologize that she had to witness this interaction between...

two of our employees. This morning, I had an opportunity to investigate the situation. I also had an opportunity to sit down with the gentlemen that she was referring to. I can assure her that this issue has been rectified and it will not happen again.