Puget Sound Energy

they let a complete stranger open up an account under my business without my knowledge or consent they said they have me on recording opening up an account which absolutely not true! they said someone would contact me to show the recording and no one ever called. lady on the phone was very unprofessional and unhelpful on how to solve this matter.

PSE sent me an email about an issue with a payment on my account after having moved to a new home. I called customer service immediately to resolve the issue and I was told that I actually had a credit on my old account and that the account was already closed out so they transferred the credit to the new account towards my next bill. Throughout the next few weeks I received multiple calls from an unknown number which I ignored since they never left a voicemail. After being harassed by the same number for over a week with calls multiple times per day I finally answered the call to tell them to take me off of their phone list. At this point I was met with an agent who demanded to know who they were speaking with, they then informed me that my account was overdue. At this point they threatened to send it to claims and demanded that I take care of the issue. I requested that I speak with someone who actually new something about my account and not some paid third party with no real information. I spent the next few hours trying to resolve the problem with different customer service agents and after being disconnected three times and having to explain the problem from the beginning again and again I was assured that another agent would be contacting me to resolve the problem. I waited around ALL DAY for a call back and never received one. The next day at roughly the same time I had started the process the day before I received a call from a representative who told me the best they could do would be to transfer the credit back to the old account and waive the transfer fee (they tried to make that sound like a big deal even though there would never even be a fee if they had not messed up in the first place). This "solution" is insulting because it does nothing to solve the actual problem (the lack of information/accurate communication from their services coupled with the harassment I received about a problem that they themselves created) and it unveils a sheer disregard for appropriate customer service.

Automated paying service is very bad, not getting correct number into system and its making me re-enter number 2-3 times. Do not pay them over the phone.

You pay your bill, they shut off your power anyway? You wait on a phone line forever, they disconnect you. You call back they feed you lines from a sheet. Tell you, you have to pay a reconnection fee. You're power "should" be restored within 24 hours. Meanwhile you have no power, no heat, no way to charge phone to get up and make it to work on time, and you have to throw out all of your food. Do they care about this....no of course not. All because they decided to make an extra buck by making you pay a reactivation fee, that wasn't necessary in the first place. I am TIRED of this government monopoly system.

This monopoly is horrible. They over charge customers and there is no other company you can switch to. There online bill pay does not alert you when a payment is over due. They supposedly mail you an alert so if your out of town you would have no way of knowing there is a problem so they can cut your electric off and pocket a $200 reconnect fee. Horrible people!

This company is a royal pain. Because of my residence now being handled by a realty management company, I got stuck with a $309.22 bill from PSE. I called several weeks ago, and a nice gentleman agreed to set up repayment over 4 months. I got a bill yesterday for the full amount. I called to ask what was going on. The representative (Dave) said that because they had been notified of the change in who was now responsible for payment that the previous payment arrangement had been 'removed'.
He set it up once again. This company is a royal pain....and get away with it because we have NO other agencies to serve us. I find it deplorable that they make payment changes WITHOUT notifying the party who is responsible for paying the bill. You can be forewarned but there is NOTHING you can do about their sloppy business practices, except post an honest review of their service.

DO NOT DO any business with Puget Sound Energy, it's a cheating company with the worst customer service.
There is a transformer from PSE which is in front of our living room, that one is producing a very big noise recently, like 'hum' forever. I made countless complaints, PSE customer service is just saying they put a note in their website, and some time later an engineer will check it, however it's just a trick of playing you, they never look into the issue, they never solve the issue.
Now I have to suffer the BIG noise from PSE transformer, it's very bad. If I can switch the power provider, I will definitely switch without one second.
Get that bad transformer out of our community!
I would like to give 0 star to PSE if possible.