Dear Mr***, Thank you for forwarding your complaint to our office for reviewWe appreciate you bringing this matter to our attentionYou state that you were enrolled in PSE’s Budget Billing Plan, and that you received a final bill for your address that was higher than expected PSE offers the Budget Billing Plan as a payment option for customersIt is not a cost saving or discount programThe objective of the plan is to avoid large payment fluctuation during the year, making it a little easier to manage a household budgetThe plan is based on a year that ends in JuneThe total cost of energy usage is estimated between when you signed up for service and June of the following yearThe amount is divided by the number of months it includes to estimate a monthly averageThis is how your bills were generatedYour monthly statements contained both the amount of your consumption charges for the month and a balance due amount which was the pre-calculated budget amount of $ June is the settlement month for the Budget Billing PlanDuring this time, customers will be requested to “catch up” any balances owed if applicable, and at that time, the plan would be recalculated for the next budget yearYou stopped service in April, so your budget plan was settled at that timeThe charges that appear on your final bill statement consist of all previously uncharged consumption for the time that you had service at your address I trust that this information will assist in closing your complaintI apologize for any frustrations you have experienced regarding this matter Sincerely, [redacted] Senior Escalated Complaints ExaminerCustomer Care OperationsPuget Sound Energywww.pse.com
Complaint: [redacted] I am rejecting this response because: I don't feel they received the documents that were supposed to go with the complaint There was no place to attach them, so they went in a week late after my persisting Revdex.com to send them every day No mentioned was made about charging me $for electrical, never in my life have I received a bill that large, it is usually half that Just doesn't make sense It was an extremely complicated bill, and my documents were omitted.Sincerely, [redacted]
Thank you for forwarding the complaint of [redacted] to our office for review. We appreciate him bringing this matter to our attention. Mr. [redacted] states that he is disputing a billing correction, as he feels the usage billed to him is too high. The meter at Mr. [redacted] location was... reset in September 2015 during a remodel of his home, resulting in the customer receiving bills with estimated reads for the time period of 6/29/2015-1/28/2016. A billing correction was processed on 2/5/2016 to bill Mr. [redacted] the correct, actual reads for his meter for the time period in which he was initially billed using estimated reads. PSE is receiving daily reads from Mr. [redacted] meter, which ensures the accuracy of the billing. Meters by design do not register additional usage in the event that they are malfunctioning; rather, they begin to slow down and register lower usage than is being consumed. If Mr. [redacted] believes that his meter is malfunctioning, he may contact PSE Customer Service at 1-888-225-5773 to request that his meter be tested. We trust that this information will assist you in closing the complaint. We apologize for any inconvenience Mr. [redacted] has experienced regarding this matter. Sincerely, Puget Sound Energy
Thank you for forwarding the additional information provided by [redacted] to our office for reviewThe company has reviewed this information and our response has not changedWe apologize for any inconvenience Mr [redacted] has experienced regarding this matter Sincerely, Puget Sound Energy
Complaint: [redacted] I am rejecting this response because: Dear PSE,Allow me to rebuttal your claim as well your charges.First of all, if law does not require customer to pay "charges" prior to disconnect, why were we misled to pay those charges - $ Can you please reimburse those charges since our service was indeed disconnected and we already paid $to reconnect Also, can you explain why reconnect cost $184?Second, I've been paying monthly billing, and I've proof of it every month with confirmation number (see below) Question - were those in fact the service charges (not including miscellaneous charges)? If so, by definition, I was NOT late in payment I've called twice and repeatedly asked you guys to provide the exact reason why I was charged a late fee in the first place but no evidence has brought forward to prove the claim that I was actually "late" If I was ever late, it probably was just 'one-time' thing, and if it were the case, you guys kept accumulating 'one-time late charge' and balloon it up to $386.61? That's ridiculous if those are simply interest charges for 'one-time late payment' I've talked to you guys on the phone twice and I was hung up by you guys twice and I have proof of that If you guys are not going to address customer concerns and just simply keep adding unexplained late fees, and without the merit capping a max for late fees accumulation, that would be a really bad business practice That's precisely the reason why I do not read you guys' letter because you keep telling me that I owe money while I have repeatedly asked you guys to provide the reason why I was late in the first place, but you guys kept dodging the inquiry.1/31/$conf [redacted] 12/26/$conf [redacted] 11/27/$conf [redacted] 10/28/$conf [redacted] 9/30/ $conf [redacted] 8/25/ $conf [redacted] 7/29/ $conf [redacted] 6/28/ $conf [redacted] 5/27/ $conf [redacted] 4/30/ $conf [redacted] 4/1/ $conf [redacted] 2/27/ $conf [redacted] 1/23/ $conf [redacted] 12/25/$conf [redacted] The worst part of this whole ordeal - you guys did not come and address an emergency Have you guys experienced a day without electricity, especially when it was degree at night We got a years old who needed bath and dinner and she is sick!!! We needed electricity to function and we called Puget Sound Energy to explain the dire situation in details, and this is AFTER we already paid the $total to reconnect However, the woman we talked to at 7:PM PST 1/31/was super rude She did not want to understand the emergency situation and I do not understand why she couldn't send someone out to simply reconnect which as far as I know takes minutes (I saw the guy did it in minutes) Do you guys not have service person hours? Why is it so hard to send someone out even if we have to pay extra? This whole ordain was very laboring causing mental and physical pain as we scrambled to find a hotel nearby to stay at to spend the miserable night.Please be considerate unless you guys care less about people having electricity or not Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for forwarding the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that she was assessed a deposit without her knowledge, which resulted in a technician being dispatched to her home to collect payment or disconnect her electric service In April 2015, PSE implemented a business practice to assess a deposit to any customer whose account had received three or more delinquency notices in the last twelve monthsMs [redacted] has been issued twelve late notices in the past twelve monthsOn July 2, 2015, PSE mailed Ms [redacted] a letter advising that a deposit of $was being requested and that an installment plan had been created for her which split the deposit into three paymentsMs [redacted] will be eligible to receive her deposit back once she has paid it in full and made her monthly payments on time and in full for a consecutive twelve months We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Ms [redacted] has experienced regarding this matter Sincerely, Veronica D***SrEscalated Complaints ExaminerPuget Sound Energywww.pse.com
Dear Mr***, Thank you for contacting Puget Sound Energy The electricity service at the location was disconnected by PSE personnel on 11/8/after notifications warning of disconnection were sent to the address Monthly statements containing balances owed on the account were also mailed to the address, and PSE did not receive any of these as undeliverable PSE personnel wear clothing that designates Puget Sound Energy, and also wear identification visibly on their person showing that they are a PSE employee In the month of September, a billing statement and two late notices were mailed to the address They were mailed on different dates in September, and the billing statement contains the balance due on the account, and the late notices contain the amount needed urgently, to avoid disconnection of service PSE's contact information remains the same, and is located on the billing statements, and on the late notices sent It is not possible for Puget Sound Energy to waive any consumption charges for service consumed nor is it possible to refund any fees associated with the disconnection There was not a mistake or error that resulted in disconnection of your service Your billing schedule is sent to coincide with the time of the month we read the meters in your area It is possible to request an alternate due date, but statements would still be issue monthly PSE's business practices do notify customer's of disconnection for non payment, and that practice was followed in this case If you feel that PSE is out of compliance with the rules and regulations we must adhere to as a regulated utility, you may contact the Washington Utilities and Transportation Commission at 1-888-333- [redacted] or by mail at S Evergreen Park DrSW, Olympia, WA 98504.Thank you, PSE Customer Care
Dear Mr***, Thank you for forwarding your complaint to our office for reviewWe appreciate you bringing this matter to our attentionYou state that you were enrolled in PSE’s Budget Billing Plan, and that you received a final bill for your address that was higher than expected PSE offers the Budget Billing Plan as a payment option for customersIt is not a cost saving or discount programThe objective of the plan is to avoid large payment fluctuation during the year, making it a little easier to manage a household budgetThe plan is based on a year that ends in JuneThe total cost of energy usage is estimated between when you signed up for service and June of the following yearThe amount is divided by the number of months it includes to estimate a monthly averageThis is how your bills were generatedYour monthly statements contained both the amount of your consumption charges for the month and a balance due amount which was the pre-calculated budget amount of $ June is the settlement month for the Budget Billing PlanDuring this time, customers will be requested to “catch up” any balances owed if applicable, and at that time, the plan would be recalculated for the next budget yearYou stopped service in April, so your budget plan was settled at that timeThe charges that appear on your final bill statement consist of all previously uncharged consumption for the time that you had service at your address I trust that this information will assist in closing your complaintI apologize for any frustrations you have experienced regarding this matter Sincerely, [redacted] Senior Escalated Complaints ExaminerCustomer Care OperationsPuget Sound Energywww.pse.com
Complaint: [redacted] I am rejecting this response because: I don't feel they received the documents that were supposed to go with the complaint There was no place to attach them, so they went in a week late after my persisting Revdex.com to send them every day No mentioned was made about charging me $for electrical, never in my life have I received a bill that large, it is usually half that Just doesn't make sense It was an extremely complicated bill, and my documents were omitted.Sincerely, [redacted]
Thank you for forwarding the complaint of [redacted] to our office for review. We appreciate him bringing this matter to our attention. Mr. [redacted] states that he is disputing a billing correction, as he feels the usage billed to him is too high. The meter at Mr. [redacted] location was... reset in September 2015 during a remodel of his home, resulting in the customer receiving bills with estimated reads for the time period of 6/29/2015-1/28/2016. A billing correction was processed on 2/5/2016 to bill Mr. [redacted] the correct, actual reads for his meter for the time period in which he was initially billed using estimated reads. PSE is receiving daily reads from Mr. [redacted] meter, which ensures the accuracy of the billing. Meters by design do not register additional usage in the event that they are malfunctioning; rather, they begin to slow down and register lower usage than is being consumed. If Mr. [redacted] believes that his meter is malfunctioning, he may contact PSE Customer Service at 1-888-225-5773 to request that his meter be tested. We trust that this information will assist you in closing the complaint. We apologize for any inconvenience Mr. [redacted] has experienced regarding this matter. Sincerely, Puget Sound Energy
Thank you for forwarding the additional information provided by [redacted] to our office for reviewThe company has reviewed this information and our response has not changedWe apologize for any inconvenience Mr [redacted] has experienced regarding this matter Sincerely, Puget Sound Energy
Complaint: [redacted] I am rejecting this response because: Dear PSE,Allow me to rebuttal your claim as well your charges.First of all, if law does not require customer to pay "charges" prior to disconnect, why were we misled to pay those charges - $ Can you please reimburse those charges since our service was indeed disconnected and we already paid $to reconnect Also, can you explain why reconnect cost $184?Second, I've been paying monthly billing, and I've proof of it every month with confirmation number (see below) Question - were those in fact the service charges (not including miscellaneous charges)? If so, by definition, I was NOT late in payment I've called twice and repeatedly asked you guys to provide the exact reason why I was charged a late fee in the first place but no evidence has brought forward to prove the claim that I was actually "late" If I was ever late, it probably was just 'one-time' thing, and if it were the case, you guys kept accumulating 'one-time late charge' and balloon it up to $386.61? That's ridiculous if those are simply interest charges for 'one-time late payment' I've talked to you guys on the phone twice and I was hung up by you guys twice and I have proof of that If you guys are not going to address customer concerns and just simply keep adding unexplained late fees, and without the merit capping a max for late fees accumulation, that would be a really bad business practice That's precisely the reason why I do not read you guys' letter because you keep telling me that I owe money while I have repeatedly asked you guys to provide the reason why I was late in the first place, but you guys kept dodging the inquiry.1/31/$conf [redacted] 12/26/$conf [redacted] 11/27/$conf [redacted] 10/28/$conf [redacted] 9/30/ $conf [redacted] 8/25/ $conf [redacted] 7/29/ $conf [redacted] 6/28/ $conf [redacted] 5/27/ $conf [redacted] 4/30/ $conf [redacted] 4/1/ $conf [redacted] 2/27/ $conf [redacted] 1/23/ $conf [redacted] 12/25/$conf [redacted] The worst part of this whole ordeal - you guys did not come and address an emergency Have you guys experienced a day without electricity, especially when it was degree at night We got a years old who needed bath and dinner and she is sick!!! We needed electricity to function and we called Puget Sound Energy to explain the dire situation in details, and this is AFTER we already paid the $total to reconnect However, the woman we talked to at 7:PM PST 1/31/was super rude She did not want to understand the emergency situation and I do not understand why she couldn't send someone out to simply reconnect which as far as I know takes minutes (I saw the guy did it in minutes) Do you guys not have service person hours? Why is it so hard to send someone out even if we have to pay extra? This whole ordain was very laboring causing mental and physical pain as we scrambled to find a hotel nearby to stay at to spend the miserable night.Please be considerate unless you guys care less about people having electricity or not Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Thank you for forwarding the complaint of [redacted] to our office for reviewWe appreciate her bringing this matter to our attentionThe complaint states that she was assessed a deposit without her knowledge, which resulted in a technician being dispatched to her home to collect payment or disconnect her electric service In April 2015, PSE implemented a business practice to assess a deposit to any customer whose account had received three or more delinquency notices in the last twelve monthsMs [redacted] has been issued twelve late notices in the past twelve monthsOn July 2, 2015, PSE mailed Ms [redacted] a letter advising that a deposit of $was being requested and that an installment plan had been created for her which split the deposit into three paymentsMs [redacted] will be eligible to receive her deposit back once she has paid it in full and made her monthly payments on time and in full for a consecutive twelve months We trust that this information will assist you in closing the complaintWe apologize for any inconvenience Ms [redacted] has experienced regarding this matter Sincerely, Veronica D***SrEscalated Complaints ExaminerPuget Sound Energywww.pse.com
Dear Mr***, Thank you for contacting Puget Sound Energy The electricity service at the location was disconnected by PSE personnel on 11/8/after notifications warning of disconnection were sent to the address Monthly statements containing balances owed on the account were also mailed to the address, and PSE did not receive any of these as undeliverable PSE personnel wear clothing that designates Puget Sound Energy, and also wear identification visibly on their person showing that they are a PSE employee In the month of September, a billing statement and two late notices were mailed to the address They were mailed on different dates in September, and the billing statement contains the balance due on the account, and the late notices contain the amount needed urgently, to avoid disconnection of service PSE's contact information remains the same, and is located on the billing statements, and on the late notices sent It is not possible for Puget Sound Energy to waive any consumption charges for service consumed nor is it possible to refund any fees associated with the disconnection There was not a mistake or error that resulted in disconnection of your service Your billing schedule is sent to coincide with the time of the month we read the meters in your area It is possible to request an alternate due date, but statements would still be issue monthly PSE's business practices do notify customer's of disconnection for non payment, and that practice was followed in this case If you feel that PSE is out of compliance with the rules and regulations we must adhere to as a regulated utility, you may contact the Washington Utilities and Transportation Commission at 1-888-333- [redacted] or by mail at S Evergreen Park DrSW, Olympia, WA 98504.Thank you, PSE Customer Care